Ola Cabs / Ani Technologies — Vehicle not reached as per booking

Address:	411033
Website:	www.olacabs.com

I, bhavinder saini, an regular user of ola cabs. On 16th nov 2016, advance booking done for 01 mini car to pick me from pune airport @ 2300hrs. Confirmation received with crn # - [protected]. But till 2050hrs, neither driver details received nor call from ola. When i called on customer care, they informed that there is no near by cab available, so you have to re book the cab. When i tried to find the cab for re booking, it was available in 5-7 min with charges of 1.5 times. So if the cab available in same time slot, then how your customer care can refused the advance booking confirmation? Why i would asked to pay 1.5 times charges even after booking done in advance? When i booked the cab, driver denied to come as not interested to go as per my location.
Just saying sorry, never solved the problems, at mid night if we are not getting cab as per booking, then what situation occur with me, you can imagine by putting your self at my place.
It may be reverse also, if i would have to catch flight, and no cab reach on time, then who would be responsible for missing of flight & cost?
Pls either you improve your system or close this facility, which is not supportive for the people.
I need strict decision/ action on same as i have paid double amount by arranging taxi from other local taxi service & waste my almost 45min at airport.