Ola Cabs - Bangalore — Promised service not delivered & great inconvenience & additional cost

Address:	560011
Website:	www.olacabs.com

On 3 October 2015 i booked a cab for 4 'Oct 15 at 1.00 am, since i had to catch an international flight. I got a confirmation that my booking was confirmed -CRN[protected]. Since i did not get any message about the vehicle or driver i called Ola Cabs at 12.40 pm.I was informed that i would get the details.Meanwhile i got a message that the taxi had arrived early and i could board the same(though it had not).I subsequently got a message that a driver Naveen Kumar ([protected]) would pick me up.Since there was no sign of the vehicle for more than 15 minutes i tracked the car and found it was near Brigade Road.Since there was no way he could pick me i called Ola Cabs and was informed that the vehicle was near Viveknagar and there was a mistake-the booking would be cancelled and could i rebook through the app.I shouted at the executive that it was their company's mistake and they had to make an alternative arrangement.

I got another message after 5 minutes that my booking CRN[protected]Driver K Krishnamurthy ( [protected]) would pick me up at 1.15 pm.I called up the driver just to reconfirm after my bad experience earlier.He said he was near Chikkalasandra and could not pick me up.Here also i had got a message that my taxi has arrived ahead of time and i can board it.

In both the above cases i also got an invoice, for a vehicle which had never arrived and a cab in which i had not even stepped in!!

I called up ola cabs again .The executive apologised and informed he would send an alternate cab immediately.I received a message that booking was CRN[protected]Driver Pradeep Kumar HS([protected]).There was no time mentioned!Since it was getting late and i didnt want to miss my flight i called the driver.He said he was near Banashankari and he would pick me up in 2 minutes! Since he did not turn up after 15 minutes i called him again he said he was very near my house and asked address and direction.Dont the drivers get the address?After 10 minutes i again called him and he blamed me for giving wrong directions and not mentioning the address earlier and that he was far ahead of my house.He asked me to cancel the booking!!

After such tension and extreme inefficiency and incompetency from Ola i had to walk to Jayanagar complex in the rain and pick up a private taxi, who charged me double the normal charge.Also some credit in my account had been adjusted against the fake bills received by me earlier.

What would have happened to a customer who would not have access to any other vehicle and was living in a remote place?What would have happened if i had missed my flight due to the utter negligence, inefficiency, incompetence and carelessness of Ola?

I submitted a complaint and mentioned that i want my mail to be answered by their Bangalore Head of Operations and also to send me the e mail id of their founder and CTO-who are the poster boys flashed across all magazines.

I also said plan to take this matter to the press and start an online campaign for people to know how inefficient their company is and also for their gullible investors to know what a bubble they are and that they should not invest in them anymore.
Absolute Silence, My complaint was not even acknowledged.