Ola Cabs — Booking CRN 73086174 cancelled at the time of pick up | |||
Hi, I booked a mini OLA cab from Chennai Central Railway Station to Sholinganallur(Chennai) at 4.30 AM on 6th April. After confirmation through SMS and also talking with customer executive I was supposed to receive the cab on time in early morning 4 .30, but at the time of pick up I received an SMS that my booking is cancelled. This is horrible when you are waiting with your family and child in the early morning and your cab company sends this message. Last time I experienced even more worst scenario when I booked the cab from Sholinganallur to Chennai Central on 29th March at 1.30 pm. I received the cab on 2 pm. I would have almost missed my train when I reached the platform. Who will be responsible for this happening? Please reply with the proper explanation to behave with customer like this. Regards// Muhammed Kamran Was this information helpful? | |||
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+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
I had booked ola cab for journey on 06 April 2015 from Chennai Central Railway Station to Sailayur (East Thambaram) for pick up at 7.30 a.m. I have got a confirmation to this effect on my mobile. Since no driver has called me up till 7.15 a m I contacted their number[protected] and to my surprise I was informed that the same is cancelled. I was stranded at the Central Railway Station Chennai with ladies and two small kids. The person talked to me was very rough and told me that as per rules, they are entitled to cancel the booking without assigning any reasons about 20 minutes before the pick up time. However, I have not received any message to this effect also. The person at the other end was very rough and tough as if it is my mistake and told me that I can do whatever I want. Very arrogant behaviour. If anybody is in urgent need of pick up/drop please, for god's sake do the not depend on ola cabs.
VERY VERY POOR SERVICE AND ARROGANT BEHAVIOUR.