Ola Cabs — Complaint in booking

Address:

Kolkata, West Bengal

I booked one cab at 2:54pm vide ref no CRN94912853.After sometime the driver called me and told he was at dakhineswar and as there was huge traffic jam he refused to pick me up.and clearly told me to cancel the booking.I didn't know what to do bcoz it was already 3:30.but before my cancellation I think he cancelled the booking.then another driver pawan Singh called me and reached my home around 4:10pm. The first driver Mr. Paw an tiwari ([protected])also refused to tell his name as bcoz every message I got was being delayed very much.when the second driver came (bikash Singh) I felt very insecure to board the car as becoz I didn't get any msg from your side.I left the 2nd car at about 4:45pm but I got all the msg after 5pm.I do not expect this type of inconvenience from your side.otherwise we have to think to travel by OLA cab for the second time. I also want to tell you dakhineswar is very near from my home and that road is very clear to travel as it is on the way of my workplace. Today also I passed that area at about 2:30pm.