Ola Cabs — complaint no. 2919494

Address:

Chennai, Tamil Nadu

on dated 28/06/2015, vide CRN 95214588, I booked a cab. vehicle no. TN-32/L-9598 reported for pick up at perambur railway station. After dropping at BBC city paark, valasaravakkam, driver D. NATARAJAN (cell no. [protected]) demanded Rs, 598/-. The normal fare as per the system reported by OLA was Rs.299/-. Without informing the customer, OLA had assumed and applied on their own without the consent of customer, a high demand criteria. In this instance, OLA claiming that they have informed for the rate of 2 in the email confirmation. The confirmation email attached shows that such a confirmation is not there. This amounts to a near cheating of the customer. OLA claims to be cheap and best. But it has an hidden agenda and levies the double rate in the name of high demand(peak time). Please look into the issue and let us have the earliest refund of balance Rs, 299/- to our account. LAVANYA / S, RAMAMURTHY [protected]