Ola Cabs — double charged (using ola money and cash)

Address:

Bangalore, Karnataka

Hi, Yesterday, I had booked an cab for my guest at 3:46 pm. Following are the details of the cab KA51 B7864 Kiran N for CRN85396334. It came to my notice that my guests were charged for the trip, however it has already been charged under my ola money account. As per driver, it did not showed up in his tracking mobile, that its a prepaid trip and he said after the complaint the money will be refunded. I have been trying your complaint number, however its been busy, therefore I am writing through this mode. Please do the needful as soon as possible. Thanks! Santhosh