Ola Cabs — Last minute cancellation | |||
Dear Concern, I have booked a cab on 1st march night for morning of 2nd march 04:21 am. I received sms on 2nd march morning at 04:17 am for driver details.Driver name was Nitin and his number was [protected] for CRN 64478482.Car detail;s sent to me were Silver Indica UP15 AT-7694 but car wasn't came and driver's mobile was switched off and when I called customer care number at [protected] than they told me that my booking is cancelled due to non availability of car/driver. I received cancellation message same day at 16:59. I have to catch a train that morning and its scheduled departure was 04:55 am.Your last minute cancellation without any intimation put me in trouble and I know that how much pain I have taken to reach railway station.My question is that what type of service is this where you booked a cab without availability of car and what should i expect from your company in future.I have records of everything with me so do not taking my complaint lightly and do revert within shortest possible time. Regards Siddharth Singh Mobile No.[protected], [protected] Was this information helpful? | |||
 4 Comments | |||
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Very bad
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Here is my booking details. Last moment OLA people cancelled the TAXI which was for Airport Drop. Because of that I have struggeled like anything.
Booking time 12:25 AM, 27 Apr 2015
Pickup time 04:15 AM, 1 May 2015
Pickup address 21, Anjappa Layout, B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560016, India
Car type Mini
Booking time 12:25 AM, 27 Apr 2015
Pickup time 04:15 AM, 1 May 2015
Pickup address 21, Anjappa Layout, B Narayanapura, Mahadevapura, Bengaluru, Karnataka 560016, India
Car type Mini
Hi,
I, Megha Modi, in Hyderabad had booked an OLA mini on 31.05.2015 in the name of "Vaibhav Kumar modi" at 11:48pm for 01.06.2015 for 6:00AM for the Airport. I had asked the customer executive about the status of the request to which he replied saying it was confirmed.
My booking no. was CRN87478799.
On 01.06.2015 I called up OLA services again at 5:30 am, since I hadnt yet received any cab details. The executive assured me the confirmation of the booking once again saying the required details would be available in the next 4 mins.
At around 5:56 am I received a message from OLA saying they have upgraded my booking to OLA xylo free of charge, . However, the very next moment I received another message stating that my booking has been cancelled since u could not find a cab near my pick up loaction.
Considering the entire chain of events, I would like to bring to your notice that its really harassing on your end. I missed my flight due to incompetent services provided by OLA CABS.
Moreover, rendering such services would not help you create a strong customer base since in a competitive market as today, quality of service is all that matters.
This incident has only led me to the belief that OLA should not be trusted and informing other people of the event on social media sites would not yield desirable results either.
Expecting an answer for your actions.
Thanks,
Megha Modi
+91-[protected]
I, Megha Modi, in Hyderabad had booked an OLA mini on 31.05.2015 in the name of "Vaibhav Kumar modi" at 11:48pm for 01.06.2015 for 6:00AM for the Airport. I had asked the customer executive about the status of the request to which he replied saying it was confirmed.
My booking no. was CRN87478799.
On 01.06.2015 I called up OLA services again at 5:30 am, since I hadnt yet received any cab details. The executive assured me the confirmation of the booking once again saying the required details would be available in the next 4 mins.
At around 5:56 am I received a message from OLA saying they have upgraded my booking to OLA xylo free of charge, . However, the very next moment I received another message stating that my booking has been cancelled since u could not find a cab near my pick up loaction.
Considering the entire chain of events, I would like to bring to your notice that its really harassing on your end. I missed my flight due to incompetent services provided by OLA CABS.
Moreover, rendering such services would not help you create a strong customer base since in a competitive market as today, quality of service is all that matters.
This incident has only led me to the belief that OLA should not be trusted and informing other people of the event on social media sites would not yield desirable results either.
Expecting an answer for your actions.
Thanks,
Megha Modi
+91-[protected]
disgusting.overcharging
Today took a cab nd when finally the bill came it was having 57rupees as wait charge whereas we were nt even a second late.when called customer care they said it is the charge of wait in signal ..Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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