Ola Cabs — Last minute cancellation

Address:

Visakhapatnam, Andhra Pradesh

This was my first time Ola cab booking on 22nd Aug 2015. Initially I downloaded the App but was unable to register as someone has to refer. Spoke with customer service and they explained how it works. Then called my friends to find out if someone can refer me.Later when I was referred, it stated i will be eligible for earning 200 rupees with code AXC4G2. this code didn't work as it has a time deadline of only 30 seconds. By the time i receive the message it was 20-25 seconds so it was a bad experience. Still I continued and booked a Sedan for mu Mum Dad and Sis who were supposed to board a train at 6:15 am on 23rd Aug 2015. Now my trouble started ...I called customer service Vizag[protected] after getting a confirmation message at night to double check the status, he assured me that I will get a message in the morning. I woke up at 4 am and called again to confirm as I was worried. Customer service told I will get a message at 4:45 am i.e 30 mins before my requested time of cab at 5:15 am on 23rd Aug 2015. I was still ok but to my surprise I didn't get any message till 4:58 am and I had t call them again just to listen ..." oops sorry forgot to send message " I was still fine ...Then I receive a message of the cab details and all. I call the driver but he didn't pick my call. Again I tried the customer service and the guy puts me on hold just to call from his end and comes back stating Sir he is not picking my phone too ...Sorry we cannot provide you a cab !!! This is with respect to CRN[protected]. The cab driver (Jayaprasada - [protected])who didn't pick my phone . This is outright insane. If he was not willing, why was he assigned to the duty? He had not even left to pick me up until the time I was intended to leave!! And I was stuck up with no alternative. I will never trust Ola again in my life and will convey this to all my friends and family so that none of them get to suffer from this sort... It was my first trip and OLA made it the last trip ...