Ola Cabs — Late Reporting and Rude Behaviour of Driver

Address:

New Delhi, Delhi

On the morning of 28.08.2015, I booked the service for an ola cab through ola apps from Old Delhi Railway Station. A message was sent providing the driver's name (Mohd. Asif) and vehicle no. (DL 1 RT 1955) and pick-up timing 06:58 AM. Immediately, I called up the driver on the mobile no. of the driver provided and told him that we have got down on the station. He advised us to come out of the platform at the main gate of the station. Accordingly, we reached at the main gate of the Delhi station at 07:00 AM. Calling once again, the driver told us that he is at the traffick signal of Chandni Chowk and will take some time to reach. 15 minutes passed, the vehicle did not come. Calling once againg, the driver said that he is stuck up in the jam. 15 minutes passed again, and again the driver told that he is about to reach and advised us to go to the main road as he cannot enter the station. The main road was about 200 metres. I rejected and asked him to come before the deluxe toilet near the auto stand in the staion. He said OK. After 10 minutes, I called the Customer Care of Ola Cab and they confirmed the location of the driver near the station and told us that he will report in another 5 minutes. Again after 5 minutes, I called the customer care and again I was told that the driver will report in 5 minutes. The waiting call is painful. After 7-8 minutes I called the customer care that I would like to cancel and how they are going to compensate me. Again, I was told that it will take 5 minutes and they are waiving of Rs. 100 from the total bill. By this time, the driver came by waliking (during the call with customer care) and he said that he is bringing his vehicle while providing justification for his late and that he has crossed the spot 4 times. After another 10 minutes, the driver picked us which is almost more than 01 hour late. The irony is that those auto who were ready to take us at a reasonable rate has now started quoting rates almost triple times. It still did not end here. When I was about to pay the driver the amount (Rs. 100 less from total), he was adamant that I have to pay the full amount. I said him to confirm the same from ola cabs, which he was confirmed and he took the cash. Now, the surprising part is that the driver calls me after an hour and started abusing me. I cut off the phone. He again called after 3 hours and I did not pick up the phone. This is really sadistic and I was tortured both mentally and physically by the ola cabs service.