Ola Cabs — Mismanagement, cab delayed, over priced

Address:	560037
Website:	www.olacabs.com

Hello ola team,

Today was my first ola ride which happened to be a disaster and total mismanagement from ola .

Today i ordered a ola micro cab at 5:50(White indigo) .. Then driver didn't showed up till 6:15 .. Cancelled the cab and lodged a complaint at ola support .. Got instant reply that i got a free update to ola prime(White etios)...But later on got ola cab(White indigo) after waiting for 35 min at 6:23 and in which ac was not working, cab was in terrible condition and then last but not the least i was charged with fare of ola mini where i could have used my first ola ride discount coupon which i couldn't use as i was assuming that i am riding in ola prime (Which was the free upgrade from ola micro(Discount coupon not allowed )to ola prime) and then i reached late at bangalore university where i was supposed to reach at 6:50 but reached at 7:15 and i was not allowed to.Sit in exam.

Please find below the free upgrade message . I feel looted and had a very disappointing first experience with ola.Requesting a proper action to be taken