Ola Cabs — Money not credited to Ola money

Address:	Chennai, Tamil Nadu
Website:	Ola cabs

I have been using Ola cabs app for past 2 months. Since I stared using their cab services more frequently I thought about going cashless. I added rupees 200 to my Ola money account through net banking. Money was debited from my bank account and I recieved sms regarding the same but it was not credited to my Ola money. I thought it was a routine server or Internet problem and waited for a few days to see if my money is repayed automatically by the system. It did not happen and I contacted Ola customer service by email. They asked me to share the details which I sent them and also sent them a screen shot of the transaction(confirmation sms) in my mobile. After repeated emails from different people there was no action . All they did was apologize and ask for the same details repeatedly. I got fed up and As it was a small amount I did not pursue the issue any more. But this can serve as caution to others who want to use Ola money.