Ola Cabs — Pathetic Service & Irresponsible Behavior : Made a Pregnant Lady Suffer

Address:

Bangalore, Karnataka

I booked a Ola mini cab for my senior who is 7 months pregnant, pick up from Idea Towers, richmond road to drop point near Harlur police station on 2nd March 2015 at 5:20pm as "Ride Now". CRN 64698352, Driver : MAHADEVA M ([protected]) was allotted whose call I got at 5:30pm. Three times I confirmed the pickup point with him and he confirmed that yes he does know the place. At around 6pm I got a call that he is standing at the gate of Office. My senior went to the gate and saw there was no cab. After confirming Driver said he missed the pick up point and has moved approx 50m from the actual point. Since it's a one way road he is unable to trace back so requested her to walk to the cab. It was fine till then but as she gets near to the given location by Driver, he would increase the distance. He made her walk approx 1 km in this condition in such heavy traffic. Issues: 1. Cab came late ... extremely late 2. Made a pregnant lady suffer by not coming to correct pick up point and refusing to rectify his mistake. Made her walk 1km unnecessarily 3. Despite of their fault, delay by Ola counted as waiting and extra charge taken for same 4. Din even receive bill invoice I want full refund. Along with written apology from Ola for the misbehaviour, mental & physical harassment that my senior suffered due to irresponsible attitude of Ola.