Ola Cabs — Refusal by cab driver to report

Address:

700125

On July 30, around 19:00 hrs I booked an Ola Mini from Fern Road, Kolkata to Barasat. I was initially assigned an INDIGO WB07J2669, Driver Sikander ([protected]). The car was 7 min. away from me as the GPS showed. Upon waiting for several minutes, I called up the car, only to be curtly reported that I will have to wait at least 30 min. I said I'll wait. Then I got another sms from OLA mentioning another driver Goutam ([protected]) who, upon calling, took the direction from me. In the meanwhile I got an automated call from OLA asking if I wanted to cancel my booking, to which I answered in negative. Then I received another sms from OLA mentioning another driver's name Md ([protected]). Upon calling him, he said he was heading out in another direction and could not come. He insisted that I cancel the booking. I told him that I needed a ride and would not cancel the car. I in fact, hailed a yellow cab to drive to that Ola Cab to get the ride. To my dismay then I received another sms from OLA at 19:36 hrs stating they could not find a cab at my location, and told me to book again.
I was stranded with my aged mother, a child and my wife because of the sheer mismanagement of OLA and lack of discipline of the cab drivers. Apparently, OLA system proved to be even worse than the ususl Yellow Cab -- eventually I was denied a ride after spending half an hour, fanatically talking from one cab driver to another over phone.
I would appreciate a response from OLA within 7 days, stating why I should not lodge a complaint with the consumer protection forum of Govt. of West Bengal.