Ola Cabs — Rude behaviour of the driver, i will never use ola again

Address:600040

Today evening around 8:30pm in chennai, i booked an ola micro to take me from one end of the city to another (Total distance around 20kms). As soon as i boarded the cab, the driver said something which totally shocked me and something i have never heard a cab driver ever say to me before - he asked me "why did you book micro for 20km long ride sir??? Don't you have the self-conscience to book a sedan or prime for such long distance?" i got angry and told him it is my right as a customer to decide which service i want and i will naturally only choose the most economical and comfortable one he offers me. He said "sir you are only concerned about your pocket...But don't you know that our pockets are getting burnt because of your frugality???" i didn't understand what he was trying to say, he then told me "if you book a micro, then ola will only pay me a very meagre amount as commission when compared to booking a mini or sedan, so that you and ola can profit but in the process drivers like us are getting hurt...And especially you look like an it professional so you must be able to afford a mini or sedan!!!" i got furious and we both exchanged verbal fights for a while before his vehicle suffered a breakdown. I walked out of the cab, boarded a bus to get to my home & have decided to uninstall ola app from my phone & switch to fasttrack who have always been very friendly and respectful towards customers like me, even though they do charge higher rates.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Cabs / ANI Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    3%
    Complaints
    9455
    Pending
    0
    Resolved
    239
    Ola Cabs / ANI Technologies Phone
    +91 80 6735 0900 [Regd Office]
    +91 80 4665 5300 [HQ]
    Ola Cabs / ANI Technologies Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
    View all Ola Cabs / ANI Technologies contact information