[Resolved]  Ola Cabs — serious complaint against poor service CRN 12673836 dated 17th Oct'14

Address:

Gurgaon, Haryana

Dear Bhavish/ Ankit, This is a serious complaint against CRN 12673836 dated 17th Oct'14, as per your records I had booked @ 8 am in morning for pickup at 9 pm( 13 hrs from booking time) and also got confirmation against that. I called at 8 pm to check if the driver will be sent @ 9 pm to pick up and was confirmed by call center lady and 8:10 pm driver details were shared and @ 8:30 pm driver ( name Omveer, [protected], maurti swift dzire, DL1 yd 8893)called to pick up @ 9 pm but after few minutes he called again and informed to arrange alternate as he don't wish to pick me up. As it was already nearing 9 pm and I have to reach home 50 km from pick up point and don't have any alternate I requested him to come and pick up even if he is getting late. he agreed but he never turned by 9:15pm. meanwhile I was trying to call your number 011-33 ... but to uneventful night your numbers were continuous busy. finally sometime near 9:20-25 pm after waiting for 13 Min's on call someone picked call from your customer care and understood my problem and new cab was arranged. when I reached to new cab outside the hotel to my nightmare it was Wagon R(Amarjeet singh, [protected], WANGON R DL1YB6882) instead of Sedan being booked and moreover one of the headlight ( right side) was not working.i complained to driver but he said if you wish to cancel your wish, As I didn't had any alternative and already nearing 10 pm, I decided to take risk and reach back home. I MANAGED TO REACH HOME BUT IT GAVE ONE OF WORST EXPERIENCE OF LIFE AND REALLY SAD THAT I USED TO BELIEVE ON OLA CABS AND TRUSTED FOR MY FAMILY MOVEMENT AND ALSO RECOMMENDED TO MY FAMILY & FRIENDS. Really sad and hope if you have some professional sense and wish to grow in multiple cities without any quality check or governance will be one of many worse service providers. I wiLL go to consumer court as I have details with me and really mentally harassed my that night and can't explain in words mental trauma I have gone tthat night and my family calling and waiting for me @ home. so that others can take caution before taking services like this from OLA Bharat