Ola Cabs — Service and pricing and penalty

Address:	560037
Website:	Olacabs

Totally disappointed with ola services.

I am recounting the entire sordid episodes as transpired this morning. Booking crn[protected] done on 17 july 16 and cfmed by you. 3 drivers were allotted by you - manjunath mob no [protected] - did not take my calls - subsequently, call your customer service - allotted another cab - devraj mob no [protected] who also refused to come - then, third driver narayanagowda mob no [protected] picked up the call but declined to come and he also went ahead and cancelled my booking.
Your customer service agent did not help - had to rebook vide crn [protected] - again, ramachandra mob no [protected] was called - he also refused to come. Called customer service, who went ahead and cancelled the booking as i was speaking to her.
Again, rebooked vide crn[protected] john bosco mob no [protected] was contacted - he refused and called me to request to cancel the booking. I had to do that and promptly, i get a penalty of rs 75 slapped on my account.
I rebooked vide crn[protected] and vinay was allotted, who picked me up at 0937 hrs - booking time was 0852 hrs. The bill came to rs 279 including the rs 75 penalty.
I did an ola money top up of rs 150 vide transaction id c7ky-4f5k-w2ux for rs 150, which made the available money at that point in time of 1019 hrs at rs 285.
The trip vide crn[protected] was completed at 1033 hrs - i was asked to pay cash of rs 144 by the driver as his device showed the top up was not done. I paid that.
Now, my questions - why are the drivers allowed to cancel our bookings?
Why are the customer service agents allowed to cancel my bookings?
I wasted 1 hr 33 minutes of my time following up with ola - why should i get penalised - and what is the compensation i get for the deplorable service i received.
Why was the credit not reflected and why was i asked to pay cash when the money was already shown as credit and i received an email confirming the same.
Contrary to your commitments several times on these issues, the situation is just deteriorating day by day and your customer service agents and supervisors are just articulating standard responses as parrots.
Hope to receive a response.