Ola Cabs — Technical glitch in ola app booking and also unethical behavior by ola drivers

Address:	560100
Website:	Ola App booking

Date of travel - Jan 17 2016 CRN[protected], CRN[protected], CRN[protected] & CRN[protected] I had advance booked cabs for drop and pick to/from Yeswanthpur railway station. Pick up was scheduled at 10:15 PM even though I received a message with cab/driver details. The cab arrived and reaching out the driver, he said he received some other pickup at the same location and he could not fulfill my reservation. When his passenger arrived he picked him up and left. My wife and I then tried booking from our respective Apps and 3 of our next bookings were cancelled by the drivers, since they didnt want to come until the drop location. Finally our 5th booking went thru and cabbie arrived within few mins. But all this drama started from 10:10 PM to 10:36 PM. I was waiting outside railway station with my 61 year old father, wife, and 3 year old daughter. I raised concerns with Ola for all my cancellations and just received a apology message in reply. This is not first time we have faced any issue. Due to their market monopoly they are least bothered about customer satisfaction and only send an apology and promise to improve their service. They are very happy to charge customers higher rates during peek hours and we have ended up paying 2X, 3X, etc most of the time in the evenings. If they could charge customer with higher raters during peek hours then they should be able to provide same amount of service in return. Thanks