Ola Cabs — Wrong dropping point

Address:

560066

I booked ola cab today(18th april) at around 4:30 p.M for my parents who are new to bangalore. The cab details are as follows:

Driver: manjunath ([protected])
Booking id: crn[protected]
Silver indica, ka13b6185.

My number: [protected]

I have clearly mentioned to the driver that the dropping point is at itpl mall. But he dropped my parents at brookfield mall. Even after reaching there my parents called me to confirm and i clarified the driver that its not brookfield mall but its itpl mall. But he dropped them there anyway and left. Also 96 rupees was deducted from my ola money because of the ride which was completely a wrong and waste ride.

I tried calling the driver to clarify why has he dropped at a wrong destination when i have already informed that its itpl mall. But there was no response from his side.