Ola — continuous harassment and wrong charges

Address:

202, Park View ApartmentSector 56, 122011

Crn[protected], i booked this cab for my father from anand vihar station to my house in gurgaon. My father being new to the city i made sure that the driver drops him to the right location. The amount i booked on was around rs 627, my father reached in 1 and a half hour which is reasonable for the distance. Later i received a bill of rs 1245 and i called the support team they told me that i never entered the location so they charge accordingly which was absurd. I choose not to pay the postpaid bill then again after a lot of harrassment a person called and said that i should pay the amopunt along with the late fees, ola will refund in the form of ola money and yet again that was a lie. I never received the refund i stopped using ola alltogether.

Again after sometime, due to unavailability o[censored]ber i had to book ola forgetting the previous cheating and harrassment and i am yet suffering for my bad decision.
Crn[protected], i was travelling from my house in gurgaon to kashmere gate. The mode of payment selected was ola postpaid as it was default. During the ride, the driver told me that he urgently requires cash and forced me to call ola support to get the mode of payment changed, frustated by his behaviour and i had a bus to catch i agreed and called the support number. The executive asked me to hold a few times trying to contact the driver but he was deliberately not picking up and when he did talk through my phone he told her its urgent cash requirement for petrol. The executive then told me to pay the cash and the same will not be charged to me. However they have charged and have been calling 10 times for recovery everyday which is very close to harrassement. None of the caller is ready to understand the concern whenever they realise my concern is genuine they disconnect. I called ola customer care also a long time ago where they say they cannot confirm anything and i need to pay the amount again.


Ola needs to improve their customer care, if they do not care for the customer what is the purpose of the same.