| Address: Chirala |
| Website: www.olaelectric.com |
Early July 2025 – I handed over my OLA scooter to the Ongole service center with multiple issues:
- Damaged front fork (pending for over 3 months)
- Software issues: ECO mode switching, regen braking, cruise control failure
📞 Weeks of Silence:
Despite multiple calls, emails, and even escalation to the CEO, I received no response. My vehicle was held without updates.
📅 30 Sept 2025:
I finally got a call from the service center asking for the verification code (OTP) to close the ticket.
When I asked what was fixed, they said the ECO mode issue “resolved on its own.”
No clarity on other issues.
They admitted the front fork issue wasn’t even looked into — and said they’d place the part order only after I shared the OTP.
📍 I refused.
I live 60 km away, have OLA Care+, and insisted on delivery and verification before sharing the code.
They falsely claimed I didn’t have Care+ — I had to send a screenshot to prove it.
📅 1 Oct 2025:
I received a generic email saying “ticket closed” and asking for feedback.
No resolution. No apology.
🚨 6 Oct 2025 – Shocking Discovery:
I checked the OLA app.
My scooter — with a damaged front fork — is being actively used by the service team.
Odometer when handed over: 26, 172 km
Odometer now: 26, 568 km
That’s 396 km o[censored]nauthorized usage — and it’s still on the move.
🤯 Response from OLA Cabs:
I reported this to OLA Electric.
They replied from OLA Cabs, talking about trip cancellations.
This proves the level of support OLA provides. Shameful.
Ticket IDs received till-date from OLA support for each of the e-mail I sent
#15496731
#08527099
#15421679
#15359423
#15243358
#15184491
#14981910
#14241664
#14183299
Was this information helpful?
Post your Comment