| Website: www.olaelectric.com |
Dear Ola Service Team,
I am writing to express my deep frustration and concern regarding the ongoing issues with my Ola scooter, which have remained unresolved for the past six days. Despite repeated requests for roadside assistance and home service, my problem persists without any concrete action being taken.
I initially contacted Ola Support and Roadside Assistance six days ago, requesting that my scooter be towed to the service center. However, despite daily follow-ups and assurances from customer service that my vehicle would be picked up, no action has been taken. I was informed by Global Assure, Ola's vendor, that the delay is due to heavy rainfall affecting the dispatch of the towing vehicle. While I understand that weather conditions can cause delays, it has been six days, and I am still waiting for my scooter to be towed.
To make matters worse, neither the service center nor the vendor has responded to my calls. Even the senior customer care representatives at both Ola and Global Assure have been unable to provide a resolution or alternative vendor to address my issue. My vehicle remains immobile and in an unlocked condition on the roadside, leaving me extremely concerned about its safety.
The ticket number for my complaint is 04478529, and my area pin code is 486886.
As a Central Government executive, I am facing considerable inconvenience in commuting to my office due to the unavailability of my scooter. I request Ola's service provider to urgently address this issue and resolve the problem with my scooter through home service as soon as possible.
I hope to receive prompt action on this matter, as the current situation is causing significant disruption to my daily life.
Thank you for your immediate attention.
Sincerely,
Vimla keshari
Area Pin Code: 486886 Was this information helpful? | 
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