Ola Electric — Order document got rejected, cancellation option not working. Poor response from support

Address: Bengaluru, Karnataka · India
Website: book.olaelectric.com

I have ordered a scooter with OLA on 4th April and uploaded documents same day, address proof got rejected since my village under cuddalore RTO and PIN code falls under Pondicherry. they are not ready to believe govt docs like Aadhaar, Passport, VoterID, driving license which clearly has address as cuddalore.

1. I have shared explanation and provided supporting documents, order is just struck in same stage for about 2 weeks.

No progress, online cancellation below error.
"Scooter has been allocated and invoiced, order cannot be cancelled"

responses always like below
Hi, we'll get right into it and make sure your complaint is handled as quickly as possible.

cases#
07806616
07876258
07946467
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    Bengaluru, Karnataka · India
    India
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