Ola — Fraud by ola and ola driver

On 31.07.2021
I booked a ride from Chandigarh Airport to Shivalik Hotel & Resort
Kasauli Road, Dharampur, Himachal Pradesh 173209
The drive was around 62 Kms. Google image attached. It takes 106 min. for this route and estimate bill was less tha 1500/-
Ola generated my bill for 105 kms. When Distance 105 is not possible in 134 mins. You can see here in attached screenshot. Actual distance and charged distance. For example you can see Kandaghat is 97 kms. from chandigarh airport and it takes 160 mins.

I have voice recording (will use as legal evidence if needed) with driver who took (Ola bill plus taxes and duties, total 3960/-) additional 1420/- in the name of 3 states entry tax and tolls and provided slips of Rs. 270/- only and assured me to provide soft copies of those documents in few hours and now he is not responding properly.

I talked to ola support, but they are supporting their fraud driver and saying we can not do anything. Also justifying wrong bill as correct bill. They and giving freehand to cab drivers to loot their customers and later Deny to take any action against such fraud drivers.

Kindly look into this matter.

Regards
Akshat Verma
Indore
+2 photos
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Aug 11, 2021
Updated by AkahatV
I called 3 times to ola customer support :
1st call : She said every thing is fair and they can't do anything in this case and cut the phone without listening to me pretending she is not hearing me..

2nd Call : Apology and false assurance.. and few hours later they again closed the complaint.

3rd call : Same story..

Worst service and worst customer support..
Aug 17, 2021
Updated by AkahatV
No call or mail till date from Ola
Aug 26, 2021
Updated by AkahatV
Still no communication from ola. An irresponsible company with no care of customer satisfaction at all.
Complaint comments 

Comments

Hey
Same froud happened with me too. Today i took a cab from ramgarh panchkula to ambala materhi jattwala. Approx 40 km one side. I took a round trip. It show would be approximately 1500 rs. I spend 9 to 8 hours at my destination. my trip was under cover for 11 hours and 121 kms. But when i reached back to my location the bill show 2160/- for 191 kms travelled that's impossible for same distance. And driver took 350/- twice for tax which he never give to anyone. And an ola person call me to ask how much you pay for ride. I told him that driver froud with me and took 2160+350/-. Then he suddenly cut call after say ok have a good day. I can't understand anything. Can someone help me.

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