Ola — I'm complaining about wrong billing

Address:	Bangalore Urban, Karnataka, 600031
Website:	www.olacabs.com

Reference number : crn[protected]

I had a booked an ola mini on thursday, july 7, 2016 from my house in alsa gardens in chetpet to drop at sathyam theatre at 2.20 pm. i received a message that the cab was on it way. cab driver partheban and can number tn12b7086 (silver indica). after waiting for over 15 minutes when i called the driver he eas surprised that he had to pick me up and informed that he was dropping a customer in maduravoyal. within 10 minutes io received a message through email informing me that rs.126/- was the cost of my cab ride and the same was debited from my account.

How can i be charged for a cab ride that never turned up? why was rs126/- charged to me when the cab did not turn up and i did not use the service??

Please credit this amount to my account immediately.

Sanjay chugh