Ola Money Complaints & Reviews

I had took a ride on 2nd November at 12:35pm from mira road to bhayander i paid the money in cash which was Rs 49 but my app is showing pending payment please resolve my issues soon as i am not able to book any rides

I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.

During my last ride, I paid to Driver by cash, but it is still showing as pending payment in Ola app and not able to book other rides.
Please look into this issue quickly....

I took a ride on Oct 12, 2021. It starts at 5:56 AM from patna railway station to danapur. The ride charged me Rs.413 and I have paid the ola driver through cash. But I am getting msg from ola that payment is still pending. Even they have locked my account also. How to resolve this issue??

I took a trip on Ola cab on the 23rd of Oct from the Bengaluru airport to home, and paid the driver is cash rs.1178, as he requested for the same. My understanding was that once a trip is done, and once I had paid, ideally, on the closure of the trip, the payment details will get updated. However, now Ola is asking me to make the payment again, as they are unable to trace the payment made to the driver.

I have written them umpteen mails requesting for a resolution, or someone to call me, so i can explain, and they can give the right resolution. However, everytime, I get responses...which seem to me are more automated responses, with no one trying to understand the issue. I am concerned that if this is not closed, I will be double charged during my next trip.

The amount is not small, and all I asking Ola to do is to make the necessary update, or take action against the driver if he has not reported the payment that was made. However, all they have helped with is to make me go around in circles...with no other action taken from their side.

I want them to correct their system, and not have this amount reflected against me.

Thanks,
Sumitra

I had booked ola auto for my uncle on 7 th November 2021 in the morning at 7:42am. He had paid cash Rs 172 after ride completion to the driver. But ola is still showing payment is due. How can this issue can be solved.

Auto CRN [protected]

I have booked ola auto for my uncle on 25 th october 2021.He has paid cash after ride completion. But ola is still showing payment is due. How can this issue can be solved.

Driver name; Imtiyaz
Auto CRN[protected]

I travel from raipur railway station to priyadarshini nagar I had paid driver cash but ola send me msg to payment pending msgs.trip start on 8.35 and complete at 8.49 by bike driver name is prakash banjare I paid him 80 rs cash in place of 61 because he told me before the ride that I have to paid 80 rs I agree with that .now the matter why ola send me msg for payment

I always paid my ride fees in drivers but recently its only pending on my app what can i do for that issue

I have always paid through cash for every ride in OLA. But recently it's showing payment pending in the app even though I always pay via cash for the rides. Also the payment pending increases for each and evry ride i take. Please look into the issue and solve it ASAP.

On Oct 1 i paid in cash for my ride(438 Rs.)..today I tried to book ola but it's showing payment pending for the same amount. not able to book now..plz do the needful

I was charged without taking ride. CRN number - for CRN [protected]. i call customer care daily. already provided details, still havent received my refund.

I took ola auto on 29th October 2021 at 09:01 pm. After completion of ride I paid the driver cash, however in the app it is showing that payment is still pending which is why I am not able to use the app and not able to book another ride. Please do the needful.

Thank you

Ride date : 24 oct 2021
I booked cab from wakad to karve nagar at 1:10 pm. While booking cab it shown me fare price is 255 after applying coupon code. But app deducted 570 amount after end of ride.
Cab details: crn[protected]

At 2:33 pm i booked cab from karve nagar to wakad. That time also it shown 255 amount while booking and same is deducted i. E. 255 amount.
Cab details: crn[protected]

So both time distance between source and destination was same. How you can you charged me more in first ride.

For this i raised issue. Now every time i asked an update they created a new ticket id.
Ticket id:[protected] oct)
Ticket id:[protected] oct)
Ticket id:[protected] oct)
Ticket id:[protected] nov)
Ticket id:[protected] nov)

So a total 5 tickets are created but the issue is not resolved. Now my olamoney postpaid bill has been generated. I need to pay it before 9th nov.
I am not going to pay extra charged money. Also, i am not going to pay late fee if you resolved issue after 9th nov.
Because it's been 14 days neither my issue is resolved nor the ola team contacted me.
Kindly resolve my issue asap.
Kindly refund the extra deducted money in first ride i. E. 315 rs[protected].

On 7th november 2021, i went for a ola auto ride. In the end of the trip, i paid by cash but in the ola app it still shows the payment is pending and i can't able to book any rides. it asking me to pay again.

please solve this issue.

"CRN [protected]"
DRIVER NAME : Mallappa
travel time : 6:53 AM morning
mail : [protected]@gmail.com

On 29 Oct 2021 at 09:36 AM- I had booked an auto (driver: Nikunja Bihari Jena) from Prasanti Vihari, Patia, bhubaneswar to SBI Bapuji Nagar. CRN [protected] .Rs.144/_ was paid in cash to the driver. Later OLA CUSTOMER CARE has called me to confirm this mode of payment. Now when I do fresh OLA booking, Rs144/_ is being shown as balance. So please verify the receipt of cash payment from the driver and clear the outstanding amount in my OLA ID.

My parents traveled in ola auto and paid in cash. Still it is showing in pending

Without paying will the drive allow us to get down

I called ola customer care no response

Dropped mail no response
Please close. Check with drive

I had booked for ola auto on Oct 2nd 2021 and paid money through Gpay as requested by driver, it was showing 131/- before getting down from auto, as auto driver told me to pay before because of traffic, later it showed me 121/- and I'm getting due messages/calls/emails regarding same.
I'm not able to book further rides because of the same issue.
Hope the issue will be solved at the earliest.
I have shared you screenshot for your reference.

I S Vijaya Lakshmi have taken a ride to Happy Homes appartments located at Golnaka, Hyderabad at 7.30 AM on[protected], Auto CRN No.[protected] auto driver name LAXMAN.C and on demand I had to pay cash of Rs.170/- to him.

However an amount of Rs.180 is still showing pending payment.

please resolve this issue

Thanks.

My Mobile No. [protected]

I did my ola payment with cash..and now on ola it's showing payment pending.driver asked me to pay cash so I did..