Ola Money Complaints & Reviews

Erroneously selected payment status as ola money instead of cash
Already paid to driver(CRN [protected]) name Syed hasham 184 in cash phone number:[protected]
Kindly look at it as in ola payment is showing as pending and unable to book another ride

I booked a bad on 20th Nov, 05:20 pm and I paid by cash RS 96 as asked by the driver but for payment option in app GooglePay was selected. I paid to the driver to his GooglePay number .But still in app it is showing payment pending.
I have both screenshot of the ride I took and the GooplePay, you can see driver's name and GooglePay account holder name is same.

From last 3 trips I have paid cash for Ola commute and every time it shows payment pending in App. There is no proper channel to report this issue.
I have lost around 500 Rs.

This is really big trust isue with Ola. We feel like cheated. Please refund the excess amount charged

HI team,

I have taken a ride from 1 nizampet road, kukatpally, Hyderabad (India) to Akshara college, kakatiya hills, Hyderabad (India) on today which is Nov 22nd 2021 and fare was 101 rupees. Due to network issue I was not able to do online pay. so, I paid him with cash which is 110 (I left the 9 rupees as tip) . Now, I am trying to book another ride but on the app it shows I have due of 99 rupees.

Check with auto driver and resolve the issue.

Check my below details:
date: 11/22/2021
number: [protected]

Ride details:
Auto- CRN [protected]
name: Mudavath Srinu

I have paid cash to ola cab driver Rs.215 instead of Rs.206 on 13.11.2021 but in my app it's still payment showing pending...

I have paid cash to ola cab driver Rs.100 instead of Rs.82 on 14.11.2021 but in my app it's still payment showing pending and I couldn't book further trips.kindly resolve the issue.

I took ola ride on 14th November at 12:40pm. At drop point I did upi payment of Rs 102. The driver told me he didn't receive but my bank account was debited with Rs 102. With no choice I did upi payment of Rs102 again.
This time he told me he received. When asked about Earlier payment he was harsh and didn't give proper explanation.
After some time I received a message that the payment was timed out and would be credited but its already November 19th, I am yet to be refunded. Request to look into this matter and refund.
Thank you

On Oct 15th 9.04 am travelled to kothanur dinne paid cash 93 rs. App shows still amount pending..and asking payment.not able to resolve issue by app links..CRN number [protected] driver Santosh

I had taken an ola cab on 8th October, 2021. The amount was ₹94 for the ride and right after I reached my destination, I have paid money to the driver through Phonepe and payment time is 12:09 PM. However, it's showing the bill is still pending and blocked me out of ola services.
I'd like this to be resolved

I have paid cash amount to driver but it's still showing up on my screen as pending payment, please resolve this query as soon as possible, I am attaching screen shot also please find attached screen shot.

Continued Ola money harrasing my father from this number
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
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[protected]

I paid driver in cash but ola app shows pending payment of 397.

I had my ride yesterday. I paid 400 to the driver, but it is still showing as pending payment in the Ola app and not able to book...kindly solve the issues.

I took a ride ola auto from Teen hath naka Thane till sion station on 11th of October 2021 timeing 5:18pm.
CRN NO [protected]
I paid the ride in cash Rs.305 to the driver, but still receiving unpaid notification and messages for the same .
Kindly look into this matter.
And do the needful ASAP.

I took a cab from turbhe to ulwe yesterday and paid the driver in cash after the trip ended but the ola app shows that the payment is pending. Due to this I am unable to book any rides. Please resolve this issue before I stop using Ola.

I started my journey till kalyan station and my ride charges were 166 I have paid them in cash still receiving messages regarding pending dues.
Please do look into this issue

I had took a ride on 2nd November at 12:35pm from mira road to bhayander i paid the money in cash which was Rs 49 but my app is showing pending payment please resolve my issues soon as i am not able to book any rides

I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.

I took a ride on Oct 12, 2021. It starts at 5:56 AM from patna railway station to danapur. The ride charged me Rs.413 and I have paid the ola driver through cash. But I am getting msg from ola that payment is still pending. Even they have locked my account also. How to resolve this issue??

I took a trip on Ola cab on the 23rd of Oct from the Bengaluru airport to home, and paid the driver is cash rs.1178, as he requested for the same. My understanding was that once a trip is done, and once I had paid, ideally, on the closure of the trip, the payment details will get updated. However, now Ola is asking me to make the payment again, as they are unable to trace the payment made to the driver.

I have written them umpteen mails requesting for a resolution, or someone to call me, so i can explain, and they can give the right resolution. However, everytime, I get responses...which seem to me are more automated responses, with no one trying to understand the issue. I am concerned that if this is not closed, I will be double charged during my next trip.

The amount is not small, and all I asking Ola to do is to make the necessary update, or take action against the driver if he has not reported the payment that was made. However, all they have helped with is to make me go around in circles...with no other action taken from their side.

I want them to correct their system, and not have this amount reflected against me.

Thanks,
Sumitra