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Updated: Jul 7, 2025
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Ola Money reviews & complaints page 19

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R
Raja Ravivarma
Nov 5, 2021
Resolved
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I have already paid for both my rides in cash to the respective drivers and still messages keep on coming that the rides have not been paid .kindly resolve this issue please
+2 photos
Dec 22, 2021
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2021
Ola Money Customer Care's response Hi Raja, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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    Srinath Bhupalarao
    Nov 5, 2021
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    Payment of Rs 162.00 was made in Cash to the driver. But Ola App is still showing "Payment Pending". How in the world will driver leaves without he getting paid Either through Cash or Digital.
    Ola Money customer support has been notified about the posted complaint.
    View replies
    Hi Srinath, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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      P
      Priya0311
      Nov 5, 2021
      Resolved
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      Resolved

      Address: Sion

      On 3rd November around 12.45 am, I had booked ola. For this ride, I paid money through Cash to the driver account. But in the app the status showing pending. Regarding this I called the driver and ola customer care several times but they didn't pick up my call. Pls do the needful.
      Dec 21, 2021
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Nov 05, 2021
      Updated by Priya0311       On 3rd November around 12.45 am, I had booked ola. For this ride, I paid money through Cash to the driver account. But in the app the status showing pending. Regarding this I called the driver and ola customer care several times but they didn't pick up my call. Pls do the needful.
      Verified Support
      Nov 16, 2021
      Ola Money Customer Care's response       Hi Priya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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        V
        vaishna shetty
        Nov 4, 2021
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        Address: Ambernath

        This is happening twice last time I made the payment via gapy of auto driver it was showing me pending 161 rps and due to some emergency I payed double and booked my yesterdays ola and again yesterday It is showing me due even I had made the payload to ola driver via gpay
        It's enough now
        How ola is not able to see the payment and always showing due
        Unbearable
        Ola Money customer support has been notified about the posted complaint.
        View replies
        Hi Vaishna, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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          S
          Sathya75
          from Chennai, Tamil Nadu
          Nov 4, 2021
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          I have already paid rs. 436 by cash to the driver for the trip I took on 29th September 2021. By mistake I have chosen Ola money. But I have paid in cash to the driver. Kindly clear the same in the app. I couldn't book any trips. Please do the needful.
          Ola Money customer support has been notified about the posted complaint.
          View replies
          Hi Sathya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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            S
            sdk75
            from Bengaluru, Karnataka
            Nov 3, 2021
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            Resolved

            Address: Bangalore

            I have been chasing customer service for Olamoney and Olacabs for weeks now but none has bothered to redress my grievance.

            About 2.5 weeks back I received an SMS asking me to clear a OLA postpaid bill of Rs. 585 by November. I was amazed because the only transaction incurred by me was Rs. 198 on account of a olacab ride on 22nd Oct. When I look at the the OLA cabs app, it only reflects that one ride and nothing else. However, when look at the Olamoney postpaid account, I see two charges Rs. 346 and Rs. 239. Also I have checked past postpaid transactions for the past year and there were no pending dues.

            There is definitely a fraud involved and a clear discrepancy in the account, I have approached olacabs & olamoney customer service repeatedly including writing to their escalation desk but to no result.

            The complaint nos. are CRN[protected], [protected] & [protected]
            Dec 21, 2021
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Nov 16, 2021
            Ola Money Customer Care's response             Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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              J
              jafar7020
              Nov 3, 2021
              Resolved
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              Resolved

              Paid by google pay but amount not reflecting in ola app

              Dear concern,

              I have paid the bill amount Rs. 183 paid by google pay after taking ride, transaction successfully done by google pay but in the ola app status showing transaction failed. screenshot attached.

              Regards
              Mohammad Jafar...
              +2 photos
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              S
              Sheetal forum
              Nov 3, 2021
              Resolved
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              Resolved

              Website: Ola

              I made payment in cash but app showing payment pending.
              Pls clear the same
              Dec 19, 2021
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Nov 16, 2021
              Ola Money Customer Care's response               Hi Sheetal, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                A
                arpitha7
                Nov 2, 2021
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                I paid the money in cash for my last rides. But still it shows ola money pending. Because of that I am not able to book cabs till date but I paid in cash
                Ola Money customer support has been notified about the posted complaint.
                View replies
                Hi Arpitha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                  A
                  aNuJa A
                  Nov 2, 2021
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                  Resolved

                  Paid amount to driver in cash, but App still showing Payment pending. not able to book cabs.
                  +1 photos
                  Dec 12, 2021
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 03, 2021
                  Ola Money Customer Care's response                   Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                    T
                    Trishul9
                    Nov 2, 2021
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                    After my trip i gave cash to my driver but in the app its still coming payment pending and i had to pay the amount again.please refund my cash to my account.

                    CRN:[protected]
                    633 ruppees.
                    Ola Money customer support has been notified about the posted complaint.
                    View replies
                    Hi Trishul, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                      S
                      sreeya gautham
                      Nov 1, 2021
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                      Address: Chennai

                      I paid the money in cash for my last ride using Ola cab services. But till date it shows Ola money pending. Because of that I couldn't able to book cabs till date. But I paid in cash. I don't how to resolve this problem.
                      Ola Money customer support has been notified about the posted complaint.
                      View replies
                      Hi Sreeya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                        A
                        Abhijeet20
                        from Pune, Maharashtra
                        Nov 1, 2021
                        Resolved
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                        Resolved

                        I took a ride on 25th September 21 from Balewadi to Pune station around 10.15am.
                        I couldn't make the payment of Rs 175 online due to some issues with my mobile so paid him Rs.175 in cash.
                        But now still the payment is due in my Ola app..

                        Please help with the same.

                        Attaching the screenshot for your reference.
                        +1 photos
                        Dec 5, 2021
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 03, 2021
                        Ola Money Customer Care's response                         Hi Abhijeet, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                          I
                          Ida Sharon
                          Nov 1, 2021
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                          Resolved

                          I took a ride to Air force road, East Tambaram on 25th September. I paid in cash to the driver. But till today it showing as pending payment.
                          On 30th October I even paid the extra due and booked an Auto. But even now Im getting the same due with same amount.
                          I paid the double amount and now again im being charged for nothing.
                          Iam so disappointed. Please consider this and do the needful. Thank you.
                          +1 photos
                          Dec 16, 2021
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 03, 2021
                          Ola Money Customer Care's response                           Hi Sharon, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                            A
                            Ashveen
                            from Mohali, Punjab
                            Oct 31, 2021
                            Resolved
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                            Resolved

                            I took a ride on 30 oct21 from South City 1 gurgaon to IRIS tech park, Sohna road around 12:50.
                            I couldn't make the payment of Rs 76 online due to some issues with my mobile so paid him Rs.9
                            81 in cash.
                            But now still the payment is due in my Ola app..

                            Please help with the same.

                            Attaching the screenshot for your reference.
                            +1 photos
                            Dec 7, 2021
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 03, 2021
                            Ola Money Customer Care's response                             Hi Ashveen, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                              N
                              NileshGulve
                              from Pune, Maharashtra
                              Oct 31, 2021
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                              On Oct 29th I have taken a ride from Famous chowk, New sngavi to ARC Gaurav, Kondhawa and paid Rs270 to driver's Phone Pay account but in Ola app the payment status is due or pending. I have informed driver multiple times. Due to this issue I am unable to book cab
                              Ola Money customer support has been notified about the posted complaint.
                              View replies
                              Hi Nilesh, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                S
                                siddhesh khamkar
                                Oct 31, 2021
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                                Address: Mumbai

                                I paid cash rs 392 to ola driver but it shows me pending and I am unable to book ride my registered mobile no is [protected]
                                Ola Money customer support has been notified about the posted complaint.
                                View replies
                                Hi Siddhesh, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                  S
                                  shivaaprassad
                                  from Mumbai, Maharashtra
                                  Oct 30, 2021
                                  Resolved
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                                  Resolved

                                  I have paid for the ride in cash, it is showing pending payment while booking for new one. Attached plz check
                                  [protected]
                                  +1 photos
                                  Dec 16, 2021
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 03, 2021
                                  Ola Money Customer Care's response                                   Hi Shivaprasad, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                    R
                                    Rengan Ramesh
                                    Oct 30, 2021
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                                    I have travelled in auto on 23rd October 2020 i have paid in cash to the driver. But the app is showing payment pending
                                    CRN [protected]
                                    Driver name Arumugam. T
                                    Please do the needful
                                    Ola Money customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Ramesh, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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                                      S
                                      Sapna Malakar
                                      Oct 30, 2021
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                                      I took an ola ride on 28th October and paid rs.107 cash to driver after the ride but the app is showing payment pending amd I am not able to book another ride. Please resolve the issue at the earliest so that I can book my rides.
                                      Ola Money customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Sapna, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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