I have been chasing customer service for Olamoney and Olacabs for weeks now but none has bothered to redress my grievance.
About 2.5 weeks back I received an SMS asking me to clear a OLA postpaid bill of Rs. 585 by November. I was amazed because the only transaction incurred by me was Rs. 198 on account of a olacab ride on 22nd Oct. When I look at the the OLA cabs app, it only reflects that one ride and nothing else. However, when look at the Olamoney postpaid account, I see two charges Rs. 346 and Rs. 239. Also I have checked past postpaid transactions for the past year and there were no pending dues.
There is definitely a fraud involved and a clear discrepancy in the account, I have approached olacabs & olamoney customer service repeatedly including writing to their escalation desk but to no result.
The complaint nos. are CRN[protected], [protected] & [protected]
Dec 21, 2021
Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2021
Ola Money Customer Care's response Hi, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
