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Ola Money Complaints & Reviews

www.olamoney.com

3.1

Updated: Jan 23, 2026

Complaints 1398

Resolved

792

Unresolved

606

Good! Ola Money values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ola Money step up their efforts to fully resolve all complaints 👍

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Ola Money reviews & complaints page 25

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Address: pune

My auto driver refuesd to take online payment (through ola cabs), and further he suggested me to pay bill either by cash or to his personal gpay account .(It was approx 10.20 pm) Since i was running out of cash, i did payment to its personal gpay .
After an hour i had wanted to book another cab, ola app has it started showing me YOUR PAYMENT IS DUE . So i had to pay the fare 2nd time since i was unable to book another fare . Please return my moeny as soon as possible

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Prajakta, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: #14 16h#main road, 14th cross btm 2nd stage

I have paid till date all cash accurately.then payment due is reflecting I already paid 250

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Alex, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Bill has been paid by cash. But it still shows pending in app. Please resolve this issue as soon as possible

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Prerana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Amrut dham.Airoli -704

I have already paid cash to the driver on 25th sep but still it is showing payment due in ola app..

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My Ola Money account is suspended with the balance amount of Rs.500. I have already uploaded KYC documents and pending for driver verification

I have called and sent the email to Ola support to close my ola money account but there is no response from them

I don't want to use OLA in the future and I need my Ola money back to my bank account

Nov 14, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2021

Ola Money Customer Care's response Hi Venkitta, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket â€#3633286.

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Address: Attiguppe,incometax layout binny layout, Bangalore

Sept 24th I booked a ola cab CNR [protected]
And I paid a money by cash mode instead of ola app .. and still it showing payment is pending.
Do the needful.

Nov 24, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2021

Ola Money Customer Care's response Hi Avinash, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Bangalore

I have already paid in cash to the driver but it shows I have a pending payment

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Kriti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Address: Hyderabad

I M V Prasad paid f t4or my ride from residence to Rail to nilayam Rs.40/- through upi to bike driver Manoj on 27.9.21 @ 10.40 but still i am receiving messages payment pending Rs.38)- for Last ride.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Prasad, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hii I'm Ashwini Booked an Ola auto dis morning[protected] from Ramchandrapuram to andarhalli payment was done by cash but still shows due in Ola app please resolve dis as soon as possible ..as I'm not able to book other rides

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Ashwini, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I have paid the amount in cash but ola shows me payment is still due

Nov 23, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2021

Ola Money Customer Care's response Hi Kriti, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I did paid for my last ride to driver directly, but then ola shows that my payment is pending and I should pay to continue the rideshare services.

Nov 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2021

Ola Money Customer Care's response Hi Vennila, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Bill has already been paid with cash but the app still prompts me to make payment using Ola money. Payment is due .. please resolved this

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Chaitali, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hi I have already paid through cash for my last ride but it still shows pending please solve this issue ASAP.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 5, 2021

Verified Support

Hi Nandita, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Bill has already been paid with cash but the app still prompts me to make payment using Ola money.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 1, 2021

Verified Support

Hi Trisha, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had booked my ride on Ola on Sep. 24, 2021. I had paid Rs. 300 to driver in cash but its still showing pending. Due to this I’m not able to book any other ride. Kindly check it asap.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 1, 2021

Verified Support

Hi Sonali, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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On Saturday, a ride to ellaiamman temple was booked . I got Nagaarjun as my service provider, bill was RS.112 & the same has been paid in due course . But still it shows amount not paid & once the due is paid only then I can book other rides . This is completely unfair, since I paid him on the very same day via cash

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 1, 2021

Verified Support

Hi Aishwarya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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Hello sir/madam, i am kiran from bangalore vijayanagar i am writing this mail mail because on september 19th rajajinagar 5th block to vijayanagar attiguppe to my house location I paid 43rs directly to the driver through phone pe one time and two times in cash to attiguppe to rajajinagar 5th block i paid 45rs cash from attiguppe to rajajinagar 5th block on 27th september i paid 43 rs cash on 27th september respectively, but it's showing three times amount pending 131 rs totally after paying through phone pe and even cash two times kindly rectify this issue as soon as possible and refund the amount my mobile number is [protected] this number is linked to phone pay and google pay

Yours faithfully

B.S.KIRAN

Nov 4, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2021

Ola Money Customer Care's response Hi Kiran, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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I had booked my ride on Ola auto on 25sept2021. I had paid 94rs to driver in cash but its still showing pending. Due to this I Am not able to book any other ride. Kindly check it asap.

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 1, 2021

Verified Support

Hi Archana, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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It's a genuine request, on 19Sep2021 i was in hurry to catch the train, Ola money message has came late and i have paid the cash to auto driver. Even the driver also not informed me that he had received the amount. When i entered the platform, i received the Ola money debit message. I rushed to the auto stand but the auto left the station premises. This is what happened on that day. Request reverse the amount to my ola money postpaid account immediately.

I have already registered complaints with ola on 21Sep, 25Sep, 26Sep and 27Sep2021 respectively. But they are not responding properly.

Regards

V MALLIKARJUN REDDY

Ola Money customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2021

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Oct 01, 2021

Updated by VMReddy I have already contacted / lodged complaints through Support option in Ola app. The have given three ticket no.s but no use / no resolution till date. If they are not able to resolve the issue, then what is the use of digitalisation. They are just passing the time. I am lodging the complaints through registered email id and mobile no. Request resolve the issue immediately. However i am giving my email id [protected]@gmail.com and Mob. No. +91 [protected].

Oct 01, 2021

Updated by VMReddy Dear Sir/madam,
I had journey by ola auto on 19 Sep 21 with Tran Id- G0VY-3WET-XAH9 for a sum of Rs. 183/- . As I was in hurry to catch the train, Ola money message has came late and i have paid the cash to auto driver. Even the driver also not informed me that he had received the amount. When i entered the platform, I received the Ola money debit message. I rushed to the auto stand but the auto left the station premises. This is what happened on that day. Request reverse the amount to my ola money postpaid account immediately.
I have already registered complaints with ola on 21Sep, 25Sep, 26Sep and 27Sep2021 respectively. But they are not responding properly.

Regards

V MALLIKARJUN REDDY
[protected]

Oct 01, 2021

Updated by VMReddy Even I am unable to send mail to their email [protected]@olamoney.com

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V

VMReddy

from Hyderabad, Telangana

Oct 1, 2021

I have already contacted / lodged complaints through Support option in Ola app. The have given three ticket no.s but no use / no resolution till date. If they are not able to resolve the issue, then what is the use of digitalisation. They are just passing the time. I am lodging the complaints through registered email id and mobile no. Request resolve the issue immediately. However i am giving my email id [protected]@gmail.com and Mob. No. +91 [protected].

K

Kathiravan Subramanian

Apr 16, 2022

I have raised grievance in cyber crime portal against ola.
Without our knowledge, they created post paid account. Without our consent they withdrew money from that account. We didn't select postpaid as payment however they took money from that account. This is cheating. Ola is a fradulent company. Please submit issue in cyber crime.

I raised similar issue with ola customer care. Told them specifically that I paid driver with cash. But the customer care person put me on hold stating that he is verifying with driver and then told me simply that driver denied taking payment. I disputed it. They opened a ticket but later I received email from them asking me to provide proof of credit/ debit/ upi payment made to driver. They said the issue is resolved. That's when I logged a complaint in cyber crime portal.
https://cybercrime.gov.in/
And then i informed them about my complaint in cyber crime. Now they have asked me to provide CRN number. I have shared it and waiting for an update. You can also do the same.

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My last ride with ola cab Hadapsar to Ganesh Nagar. I have made payment by cash but still showing pending in opl app.

Please check with driver.

Please do the needful. Right now I am unable to book the ride.

Please check ASAP and confirm me.

Thanks in advance.

Vrushali Rasal

Ola Money customer support has been notified about the posted complaint.

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Ola Money Customer Care

from Bengaluru, Karnataka

Oct 1, 2021

Verified Support

Hi Vrushali, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

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