[Resolved]  Ola — money deducted from ola postpaid account without any trip. denying to revert the amount

Address:

Kolkata, West Bengal, 700049

On 24th jan, 2020. I was in hurry to travel some where for that i was going to plan ola rentals cabs. During booking ola asked me to clear some 3114 inr.
To continue for the booking i have cleared my amount through post paid account.
Immediately at around 12: 00 am. I found that there was no trip.
Ola has unnecessary deducted the amount from me.
Accordingly i wrote to ola customer support.
They replied that there was some reversal of amount to my credit card which i have paid during my few past trip. That is why they have charged the amount from me. They also asked to provide credit card statement.
I have provided the same immediately for their reference.
There was no such reversal reflecting on my statement.
There after i have written several email. But they have not replied properly rather now they are completely denying to return the amount.

Also they are asking me to pay inr 3114 to ola money.

After several e mail. I have not received and positive response from ola team.

Ola support ticket no #[protected]

Kindly help me to get the amount return.
This is a complete customer harassment and fraud kind of activities.