[Resolved] Ola Money — fraud transaction from my account

arvindkrch

from Kanpur, Uttar Pradesh

Address:	Ballia, Uttar Pradesh, 277001
Website:	olamoney-zipcash

I have got a fraud call from [protected] and they asked for atm number along with cvv number which i have given to them and then from my account a amount of rs 9999.00 has been deducted. The transaction number is[protected] and the time is 10.13pm and pos is[protected]. The transaction has been done from my state bank of india account.
Its my request that please stop the delivery of the goods which they have purchased.

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Sep 16, 2017

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Aug 06, 2017

Updated by arvindkrch the transaction date is 05/08/2017.

Aug 06, 2017

Updated by arvindkrch its my request to plz cancel this transaction.

Verified Support

Aug 16, 2017

Ola Money Customer Care's response Hello Customer,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money