[Resolved] Ola Money — I was charged twice for my same OLA Ride.

[Resolved] Ola Money — I was charged twice for my same OLA Ride.

K Krishnaveni Ambati Jan 18, 2024 This thread was updated on Jan 18, 2024

I was charged twice for my same OLA Ride. I took OLA Ride on 11th August at 4:11 PM from Air India Road to Sanpada. I paid money through my debit card on OLA App. My money got deducted from my account of Rs.227 but the status showed 'Payment Pending' in OLA App. I went through its FAQs and support, it said, sometimes the status shows 'Payment Pending', but the status gets updated after sometime. Next Day(12th August) when I was about to book OLA Ride from Sanpada to Air India Road, it still showed me 'Payment Pending' status and asked me to pay my previous Ride Payment in order to book another OLA Ride. So I paid Rs.227 again on 12th August for the same previous ride. I tried Reaching out to customer care, but I dint received any response yet. Please find my ride details as attached, and kindly refund my money back. Thank You. Best Regards, Krishna +2 photos Was this information helpful? No (0) Yes (10)
Aug 6, 2021 Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint. Verified Support Aug 14, 2020 Ola Money Customer Care's response Hi Krishnaveni, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.
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Kathiravan Subramanian

Apr 3, 2022

I took ola cab on 24th Mar to Chennai airport. I didn't select ola money. So, I told driver that I will pay cash. I paid rs. 800 for the ride bcoz he told me it was rs. 731.
Later I got to know that ola has created postpaid account and deducted 731rs for the ride without my knowledge.
When I spoke to customer care, they checked with driver and told me that the driver denied taking cash payment.
Now I told them that I will not settle my dues towards postpaid account since i am cheated by ola cabs.

They simply closed my issue asking me to provide proof of my cash payment...

Beware of this fraud!!! Ola cabs...

vanshika23230903

Jan 2, 2024

On 24th December I booked a cab with driver name Sabir, My friend paid him 229rs but the status was showing pending and driver started yelling that he didn't received any payment so I tried from my account and again the status showed pending but next day on 25th December money got deducted from my friend's account and on 26th dec again rs 229 got deducted from my account to drivers account..Now the driver got changed the driver name was Sabir now it is showing Juned...Is this what we customer expect from OLA?? You guyz have cheaters on the name drivers...He mseged me on 26th that he didn't got any payment yet and money got deducted from my friend's account on 25th and as well as from my account on 26th... please resolve my issue OLA

Ic chhapola

Jan 18, 2024

I was charged twice for my same OLA Ride.
I took OLA Ride on 30 December at 7:04PM from shiv nagar janakpuri to sanchar vihar apartment sector 4 Dwarka Delhi
I paid money through my debit card on OLA App. My money got deducted from my account of Rs.125 but payment status was not updated. I tried second time for same my money deducted Rs. 125 but this time payment status is successful
My refund was not getting even after 7 days of complaint. I tried various time but not received my payment

I tried Reaching out to customer care, but I dint received any response yet.

Please find my ride details as attached, and kindly refund my money back.

Thank You.
Best Regards,
Ic chhapola