My Ola account was hacked more than a year ago, Ola postpaid was used up to the limit of 3k. I reported the incident immediately and the account was blocked and I was asked to create a new account. Now after a year, Ola money team says there's 3k due and that they are sending a legal notice. Apart from that they also made multiple threatening phone calls and messages.
I followed up on the old emails and conversations where this issue was resolved, also sent new support mail regarding this but all of it was ignored and I keep getting threatened.
Despite explaining to each person who calls, they just ignore, cut the call or respond rudely.
Is the attempt here to threaten people with legal action and force them to pay for hacked/fraud actions done on their accounts by some other party?
Aug 9, 2021
Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint.
Jan 03, 2021
Updated by tom_marvollo_riddle Also there was no official mail from Ola about this, it's always some number calling or messaging in whatsapp.. quite unprofessional and suspicious as well.
Most recent message was from this number: [protected]
Verified Support
Jan 04, 2021
Ola Money Customer Care's response Hi Tom, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.
