Ola Money Complaints & Reviews

Money is debited from my account but my postpaid dues are not cleared

Aug 6, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Dec 25, 2020

Verified Support

Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Registered number [protected]

I need Ola money to be refunded. Your guys ask for KYC to be done while doing a ride. I don't to go anywhere, why should I take a ride only to do KYC? Why not that be done at home or your office?

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Dec 23, 2020

Verified Support

Hi Hitesh, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have an outstanding amount of OlaMoney postpaid unnecessarily. My last ride through Ola cab was on November 6th, 2020. I was not aware that Ola postpaid is activated in my account. As soon as the ride was over, I paid the driver through Google Pay. I have proofs of the payment which I have mailed the Ola support team multiple times.

They respond to my mails on updating the ticket but they don't update it at all. It's been so many weeks and I get mails, sms and calls notifications everyday a million times to clear my dues.
When I tell the customer care, they ask me to mail the support team and slam the calls as if I am pleading them to lend me money.
If this ticket does not get updated, I will file a complaint on this for fraud.

+4 photos

Aug 11, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2020

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I raised a support request a few days back to close my Ola Money account. Their support team instead of helping me close the account and returning my money are forcing me to spend the balance amount before closure.

But according to their website, they are supposed to transfer the amount back to my bank account and not force me to spend it.

https://olamoney.zendesk.com/hc/en-us/articles/[protected]What-happens-to-my-wal...⇄

What happens to my wallet balance when I close my OlaMoney wallet?
Any outstanding balance in your OlaMoney wallet will be transferred back to your source account or to any other permissible account as per RBI guidelines.

Here is the email I received from the support team

Hello Meyyappan,

Thank you for writing back to us and updating the email.

We understand your concern regarding the closure of OlaMoney Wallet services.

We would like you to brief the concern of the OlaMoney Wallet closure and at the same time, we would request you to confirm if there is any refund expected from the OlaCabs or any of the merchants partnered with OlaMoney.

We see that you have an available balance of INR 599 in your OlaMoney Wallet. Request you to utilize the same and revert. So that we can assist you in the OlaMoney Wallet Closure process.

We value your business and kindly write to us at [protected]@olamoney.com for any further assistance.

Regards,
Team OlaMoney

How is this fair? Please do the right thing and help me close the account and return my money. I hope someone from the Ola Money team will help me.

Sincerely,
Meyyappan.

Aug 6, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2020

Ola Money Customer Care's response Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Took an outstation ride for which money got debited twice but didn't get any resolution even after complaining multiple times .And now they are charging late fees for the unpaid amount.

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Nov 12, 2020

Verified Support

Hi Saumya, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My money got deducted automatically of total 98 rupees

+1 photos

Ola Money customer support has been notified about the posted complaint.

Oct 26, 2020

Updated by Rupesh17008 This is not acceptable at all...please refund money back at earliest

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Oct 24, 2020

Verified Support

Hi, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com with your email id or phone number registered with OlaMoney so that we can assist you further.

Reply

Rupesh17008's [Complaint's author] reply, Oct 26, 2020

Please update me ASAP

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I took the ride from new delhi railway station to aya nagar, arjan garh. While riding about 2 to 3 km. The driver told me that he will not be able to drop me at my destination. I told him ok drop me here i will take another one, he stopped the ride and gave me 1 star then i asked him why he gave me 1 star and he told me it's a procedure. Now please tell me, is it right to get a bill of 318 for just 2 or 3 km. I wrote to ola several times but no response even i'm not able to see my query in the support segment. So many callers called me and assure me of resolution but no luck. Also, they are harassing me to clear the due which i'm not paying because they are asking for the money which i never utilized.

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 27, 2020

Verified Support

Hi Ishant, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Ola postpaid is providing postpaid money to their customers in partnership with aditya birla finance limited (Adfl). The loan amount is upto rs. 50000.00 provided by adfl but the postpaid limit provided by ola to its customers are far less. Ola has taken loan of rs. 50000.00 from adfl on my behalf but the postpaid limit that i have received was just rs. 500. I don't even know where the rest of amount being used. I even wrote mail to ola asking...

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Company has been calling me up multiple times to retrieve an amount that was wrongly reflecting at my account whereas it was made by some other number. Inspite of multiple follow ups and complaints being registered this issue never got resolved and now ola is calling me everyday for this and harrassing me.

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 10, 2020

Verified Support

Hi Divyani, we apologize for the inconvenience caused., kindly write to us at [protected]@olamoney.com your email id or phone number registered with OlaMoney so that we can assist you further.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ola cabs Delhi office Add. ANI Technologies Pvt. Ltd. Arprabhoomi holding plot no- 521, 6th floor, Udyog Vihar phase III, Gurgaon-122016

My name is mohit kumar sharma and yesterday evening (Dt.[protected] my central bank accounts was hacked and part of money rs. 4700+9700+9800 = 24200/. Have been transferred thru ola. This was fraudulent transaction from my debit card (Ru pay card) ending - xx2039, than i am going to police to complain and forward a copy of the complaint soon.

I request to you please help my recover the money.

Regards,
Mohit kumar sharma
[protected]@yahoo.com
Mob-[protected]
Date[protected]

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2020

Ola Money Customer Care's response Hi Mohit, we certainly understand your concern, kindly write the details to [protected]@olacabs.com, we will respond to that within 24 hours.

View replies

A

[email protected]

Sep 8, 2020

Hallo
Sir/madam,
my name is mohit kumar sharma. my order is Panasonic p55 max black display with touch in combo folder on dated[protected]. my order Id is #69547 and paid amt. 1339/. by central bank ATM debit card .to touch LCD house. when after some time I have not Received and No any confirmation regarding my order. even when i am calling Nobody is responding when I am search a company customer service number . i found a number is mob-[protected] [protected], [protected] and [protected] etc.Evening time sate[protected]. and my call received his person. in after he told to me. that your order is pending .my company have in some problem .that-wise your order is cancellation. and company want to you return your money some five minutes. if you given to me the bank details. i am send the link your mobile . fill up the bank details ATM or Net banking . then i am a Fill up the the form after some time OTP password received to me and share to his the OTP password . and big money amt cut my account in three parts.my first amt cut.
first amt . Rs.4700/.date[protected], time. 05:26:32 pm
second amt. Rs.9700/.date.[protected], time.05:32:41 pm
third amt. Rs.9800/.date.[protected], time. 05:35:54 pm
Total amt Rs.24200/.
who s cut amt msgs received his name www.olacabs.com gurgaon. my
debit card ( Ru- Pay) No. is 652179XXXXXX2039. My account Name mohit kumar sharma Bank Name - Central bank of India Ifs c code- CBIN0283318
Plz Sir.
I Request to your Please Please Help my Refund the money
Regards,
mohit kumar sharma
[protected]@yahoo.com
mob. No [protected]

bank account hacked and transferred thru ola - Comment #3731328 - Image #0

bank account hacked and transferred thru ola - Comment #3731328 - Image #1

Reply

[email protected]'s reply, Sep 11, 2020

hallo sir.
i am mohit kumar plz tell me about my problem refund the money
i request sir plz give me reply my problem.
thankyou sir.
mohit kumar
9411428771

A

[email protected]

Sep 15, 2020

hallo sir.
i am mohit kumar what is happing my problem how taken the time
i request sir plz give me reply my problem.
thank you sir.
mohit kumar
[protected]

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Charged rs 13047 for 695 km instead of 6504 rs for 367km as showing in app.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Sep 4, 2020

Verified Support

Hi Vikassachan, we apologize for the inconvenience caused, we request you to visit http://help.olacabs.com to register your complaint or tap on the ‘support’ option in your OlaCabs app to get a quick resolution.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir,
This was fraudlent transaction from my mother's debit card (master card) ending ××2683.This was happened on 24th july 2020 at 6:57 pm. It's ticket id is 2739328. Sir i thing it was part of fraud. It was from mumbain. When iam checking bank balance 10, 000 was lose then we took a bank statement and it was showing the money debited to Zes*olamoney. Sir please refund the money as possible to the original account or please call me.please refund it. it's transaction id was 164818 please refund it😥

+2 photos

Ola Money customer support has been notified about the posted complaint.

Aug 19, 2020

Updated by Ahmed rishad Please resolve soon as possible and refund to the original account

Aug 19, 2020

Updated by Ahmed rishad Sir you want to take it as immediate action because it was over 20 days please take it as serious😥

Aug 19, 2020

Updated by Ahmed rishad Sir kindly requesting to Please resolve and refund to the original account😥😭

Aug 20, 2020

Updated by Ahmed rishad Sir any update you want to take it as immediate action sir please😥

Verified Support

Aug 20, 2020

Ola Money Customer Care's response Hi Ahmed, we are sorry to know that, there was an unauthorized transaction from your account.

we request you to forward the below details to the e -mail ID [protected]@olacabs.com.

Name on the account holder:
Transaction date and time:
Amount:
Card number (first 6 digits and last 4 digits of the Card):
Bank Name:

Aug 21, 2020

Updated by Ahmed rishad Sir my complaint has been resolve
When will it be resolve please take it as immediate action because the time was already late

Aug 21, 2020

Updated by Ahmed rishad Sir the complaint was not resolve please resolve it😥😥😥

Aug 22, 2020

Updated by Ahmed rishad Sir please resolve it fast i have sent you the details please be working on it and refund😔😓

Aug 30, 2020

Updated by Ahmed rishad Sir please resolve sir how much days waited sir😥

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ola money Mumbai

Hello ola money, today my father became a victim of debit card fraud. Fraud person pretended to be a bank person make following fraudulent transaction with my father ' s debit card details asked debit card number and otp

1. Inr 7000 from axis bank savings account
Today at around 5-5:30 pm towards a fraud pur/ola/ mumbai and my father's debit card used is 4691xxxxxxxx6481

Account holders name : ashok singh

2. Inr 9999 from axis bank savings account
Today at around 5-5:30 pm towards a fraud pur/ola/ mumbai and the card used is xx6481

Please verify these transactions. Please cancel the above transactions and refund the money to original account. Waiting for early reply.

My email : [protected]@gmail.com

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Aug 19, 2020

Verified Support

Hi Ankit, kindly share your email id or phone number registered with OlaMoney so that we can check on this issue further. Also, you can write to [protected]@olacabs.com, we will respond to that within 24 hours.

Reply

A

ankit singh parihar

Aug 22, 2020

[protected]@gmail.com

Mob: [protected]

Already receiving communication from Ola 9n Email

User Request ID: 2739599

Awaiting for latest development in the matter.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I was charged twice for my same OLA Ride.
I took OLA Ride on 11th August at 4:11 PM from Air India Road to Sanpada.
I paid money through my debit card on OLA App. My money got deducted from my account of Rs.227 but the status showed 'Payment Pending' in OLA App.
I went through its FAQs and support, it said, sometimes the status shows 'Payment Pending', but the status gets updated after sometime.
Next Day(12th August)...

+2 photos

Helpful

10 other people found this review helpful

10 found this helpful

3 Comments

I have paid my ola postpaid dues on aug-03-2020 s0 as to avoid overdue issues.
The payment through google pay is successful but in ola wallet it is not reflecting. Now if the resolution gets delayed then extra penalty would be added by ola. Please resolve it now. I am attaching the screenshot of the transaction for reference.

+1 photos

Aug 3, 2020

Complaint marked as Resolved

After the complaint was raised here it was referred to ola support and then they resolved the issue within an hour.

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Aug 3, 2020

Verified Support

We are glad to know that your issue is resolved, Kindly reach out to us 24/7 with any query, we will be happy to assist you

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Flat no D1.Block C.Springvalley phase 2.Burdwan compound.Ranchi.

I regularly receive text messeges & phone calls(computerized one sided calls for which no reply can be made) that my car rental pay is due for over 90 days & penal interest is added& now they are sending messege as legal notice.They never give details of journey.I have not made any journey for which I have not paid.Ola officials are regularly harassing me by continuous auto calls but never talks to me. Now I shall have to lodge complaint at consumer rederressal forums to stop the harassment issue.

Aug 16, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2020

Ola Money Customer Care's response Hi Krisghnendhu, we regret the inconvenience caused, kindly write to the Ola cabs / Ola support team at [protected]@olacabs.com for immediate assistance on this concern.

View replies

K

[email protected]

Aug 6, 2020

Please stop sending further false demand notices else I shall lodge case of harassment & fraud.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai

Hi i am aakash tade. I took ride today from worli to santacruz and i slected to pay by debit card the amount got deducted from my debit card and also driver asked me cash as he didnt recievd anythng from ola he said.
So i basically paid twice i want refund in my bank my phone number is [protected] and my email is Aakash.[protected]@gmail.com and amount is 290rs

Kindly do the needfull and dont trouble the customer like this

+2 photos

Aug 7, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Jul 28, 2020

Updated by Aakash tade Hi i am aakash tade. I took ride today from worli to santacruz and i slected to pay by debit card the amount got deducted from my debit card and also driver asked me cash as he didnt recievd anythng from ola he said.
So i basically paid twice i want refund in my bank my phone number is [protected] and my email is Aakash.[protected]@gmail.com and pay to extra amount 290rs

Kindly do the needfull and dont trouble the customer like this

Verified Support

Jul 29, 2020

Ola Money Customer Care's response Hi Aakash, kindly write to the Ola cabs / Ola support team at [protected]@olacabs.com for immediate assistance on this concern.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: OLA

Hello, i was initiating the payment to clear the dues on my ola account, the amount of inr 401 was deducted from my savings account, whereas the same is not credit in the ola account, and it's still showing pending to clear the dues.

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Jul 14, 2020

Verified Support

Hi Yokesh, we see that your issue is working under ticket Id 2607597 and the same will be responded within 24 hours.

Reply

Ola Money Customer Care

from Bengaluru, Karnataka

Jul 14, 2020

Verified Support

Hi Yokesh, we see that your issue is working under ticket Id 2682710 and the same will be responded within 24 hours. We regret the miscommunication.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

There was a bank fraud that happened to my dad, the money was debited by ola mumbaiin. This was a part of bank fraud. Please look into this matter as soon as possible, i am attaching a photo of the bank statement, it has the reference id, please go through it. Thank you.

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Jul 14, 2020

Verified Support

Hi Varun, kindly share your email id or phone number registered with OlaMoney so that we can check on this issue further. Also, you can write to [protected]@olacabs.com, we will respond to that within 24 hours.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai

Dear team,

I have made the upi payment on ola, however there was some error and my payment was not completed, but my money got debited from the account. The same thing happened twice. Later i had to pay through cash. So i have paid rs. 66, 3 times for a single trip.

Kindly look into this and revert at the earliest.

Upi transaction id's:

[protected]
&
[protected]

Cash paid invoice id:
Dibhjcuzp205789

Thanks & regards,
Gaurav pandya
[protected]@gmail.com

Aug 5, 2021

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

View replies

Ola Money Customer Care

from Bengaluru, Karnataka

Jul 14, 2020

Verified Support

Hi Gaurav, kindly share your email id or phone number registered with Ola so that we can check on this issue further. Also, you can write to the Ola cabs / Ola support team at [protected]@olacabs.com for immediate assistance on this concern.

Ola Money Complaints & Reviews

File a complaint to Ola Money

Ola Money reviews & complaints page 31

Post paid dues not clear

Post your Comment

Ola money refund and KYC

Post your Comment

Ola Money Postpaid Notifications - Ticket is not being updated

Post your Comment

Ola Money account closure not possible without spending the entire balance

Post your Comment

Transaction issue

Post your Comment

Money got deducted without notice

Post your Comment

ola ride on 19 mar 2018 at 5:08 am osn911168107

Post your Comment

ola postpaid loan money

harassment by ola for a transaction not made by me

Post your Comment

bank account hacked and transferred thru ola

Post your Comment

Incorrect billing

Post your Comment

Fraudulent transaction using debit card

Post your Comment

fraudulent transaction in ola money using debit card no. and otp

Post your Comment

I was charged twice for my same OLA Ride.

Payment due issue

Post your Comment

Olamoney car rental due, false claim by ola

Post your Comment

Money deducted for my debit card and also cash

Post your Comment

inr 401 deducted from my account but not credit in ola account

Post your Comment

unauthorised fraudulent money transfer

Post your Comment

Charges got debited 3 time

Post your Comment

Related businesses