Ola Money — ola money issue though payment is done in cash

Address:

Bangalore, Karnataka, 560091

I have availed ola outstation services on 22nd April 2019. Ola has activated my postpaid service without my knowledge (which I do not know how) and have charges me for that trip on ola money or ola postpaid services though I paid the driver in full by CASH. Ola is charging late payment fees also for the money that they are charging for the trip that I need not pay since I already paid the driver in cash. I reached out to ola multiple times to explain the situation but no luck. I'm really tired of reaching out to them. They have the worst support system which Is through email. I initially struggled to get my email verification done through app without which I cannot raise a support ticket with ola. This went on for a month. After a month I could successfully verify my email and raised a support ticket explaining the issue. They came up with a solution saying that the issue is older than 30 days and hence they are not able to validate the case. How is it my problem if I was not able to verify my email through their app which is pathetic due to which it delayed me raising a support ticket to ola? I wrote to them again multiple times but I always get an automated response saying we are looking into the issue but I do not get any response. I also wrote to [protected]@zipcash.in which is supposed to resolve any ola money related issues as per their app but no response again. There are 2 issues here

1. My ola money got activated without my consent
2. They charged me postpaid for a trip where I paid the driver in cash and are adding late payment fees to the same

Please help