[Resolved] Ola Money — online fraud

Esmrity

from Siliguri, West Bengal

Address:

Darjeeling, West Bengal, 734009

Dear sir/madam,

I would like to inform you that somebody from my account has done a payment to olacabs at 5.42 pm today. He called from mobile number [protected] (Ahmedabad, gujarat) and said that he is calling from bank of india head office and said that my atm will be blocked tonight and to avoid that i need to give my debit card details. I got a little hassled hearing that and by mistake i shared my card details with him. However, after a few mins i got a message from bank of india saying that my account has been debited by rs 9999 from olacabs at 5.42 p. M today (08.01.2019).

I would be grateful if you could kindly block the transaction and refund the money in my account which would be of great help.

Moreover i have spoken to your customer and given my details for verification, who has registered my complaint.

First 6 digits of my bank of india debit card number is 652165 and last four digit is 3770.

Thanking you,

Yours sincerely,
Esmrity lama

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Feb 17, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Ola Money Customer Care's response Hello Esmrity,

Greetings for the day!

In continuation to our previous e-mail, as per the complaint received from 'Siliguri Police Commissioner', we have identified the beneficiary wallet against the disputed transactions and shared all the necessary details with the concerned authorities. Hence, we request you to kindly contact the authorities for further proceedings.

Also, we have processed the refund of the recovered amount to your source account (card number ending with - XXXXXX3770) on January 9th, 2019 and the same will reflect in 7-10 business days as per the standing procedure.

Kindly write to us for further assistance.

Regards,
Team Ola Money