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Ola Money — paying cash twice and not resolving this issue from many days

I have used ola auto on june 13 2020 at 10:57am, i paid amount using my linked debit card and the amount rs.293 got debited from my account. Later the driver took cash as it was showing the total fare was to be paid by cash therefore i paid cash rs.293.
I sent this message on 13th june still i haven't got any response from ola customer care.

paying cash twice and not resolving this issue from many days

Complaint Status

[Jun 21, 2020] Ola Money customer support has been notified about the posted complaint.
Verified Support
Ola Money Customer Care's response Jul 14, 2020
Hi Tejaswini, kindly share your email id or phone number registered with Ola so that we can check on this issue further. Also, you can write to the Ola cabs / Ola support team at [protected] for immediate assistance on this concern.
Complaint comments  1 Comment     Updated: Share0Tweet0


They told refund in 7-10 days and its almost a month, it didn't happen.
In one more trip again i paid through cash rs310 for CRN[protected] as ola money was not deducting now I called customer support they are telling we can't do anything about it.

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