Ola — OLA postpaid unused charges and unethical behaviour

Ola — OLA postpaid unused charges and unethical behaviour

S SonaliC9 from Mumbai, Maharashtra

I Have Been Literally Haunted By Ola Money To Pay For Ola Postpaid Amount Of Rs500 Since June 2020. I Have Reiterated To Them That I Had Mistakenly Activated The Ola Postpaid, however, I Have Paid For The Rides In Cash And Never Opted With The Credit Amount. Ola Money And Ola Cabs Shows that There Is An Amount Due Of Rs 500. I Have Asked Them To Justfiy And Resolve This At The Soonest, However, They Have No Resolution For This. I Have Written Multiple Emails To Them, However, One Team Will Suggest To Write To Ola Money And When You Write To Ola Money They Will Ask You To Write To Ola Cabs. Their App Only Has Options To Write For Selected Issues Which Does Not Cover The Ola Postpaid Issue. OLA just keeps Coming Back With Multiple Blank Phone Calls, Threatening Messages And/ Or Auto Messages To Pay The Amount Of Rs. 500. This Is Sheer Harassment From The Ola Team When The Customer Has Paid For All The Trips By Cash. I Have Spent My Time Writing And Talking To The Team Multiple Times. Kindly Help Me To Resolve This At The Soonest. +3 photos Was this information helpful? No (0) Yes (0)
Jan 18, 2021 Updated by SonaliC9 I Have Reiterated To Them That I Had Mistakenly Activated The Ola Postpaid on 13th March 2020 for the ride from Mumbai to Pune, however, I Have Paid For this ride through cash and the all the subsequent Rides In Cash. I Never Opted for The Postpaid Credit Amount.
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Comments

SonaliC9

from Mumbai, Maharashtra

I had received a call from OLA representative(a lady whose name I cannot recall) on 28th Jan 2021 regarding this OLA postpaid subscription issue. The OLA representative mentioned that since the subscription was selected, the due amount of Rs 500 is reflected on my account. I have mentioned to them that all the payments for the trips have been paid in cash and that there are no dues pending.

The OLA representative mentioned that since the amount was paid in cash to the driver, this did not reflect in the OLA postpaid subscription. I told them they could have already checked the trip invoices which are available in the OLA account to verify and cancel the subscription, as the amount of Rs 500 from the subscription selection was and never has been utilised.

The representative mentioned that she will update this and settle it internally.

Hence, a further update on this is awaited from OLA.