Ola — Overbilling by OLA on Outstation Ride - CRN [protected]

Website:

help.olacabs.com/support/bdetails/5741391176

I booked this ride for my parents and other family members who are all senior citizens from Delhi to Meerut. The estimated fare was approx. Rs. 1580.00 after applying Rs. 250 coupon available in app. The estimated kms were 75kms for 4 hours for this journey. shown on the map.

Ride details: Prime SUV Outstation, Grey Ertiga Tour M

Sun, Nov 07, 10:45 AM ₹1911
Prime SUV Outstation• CRN [protected]

From : Mata Chintpurni Mandir, daksha road, East Rohtas Nagar Vishwas Nagar Shahdara Delhi India
To :Jwala Nagar, Naval Vihar, Meerut

The total fare at the completion of ride was Rs.1911.00 & the reason for this higher charge was extra kms the cab ran. The total kms shown in the billings were 94Kms.

I raised the question with the customer service and was told that per their driver, the driver was asked by passengers to take a longer route.

Per Google maps, this entire journey from the starting to end point is of 70Kms. The driver took Delhi Meerut Expressway which is shortest and fastest to reach to the destination and followed his Ola map to reach to Meerut. On the other hand, the driver left the passengers in Meerut far from the destination as he got another ride booked, did not turn on the AC(told to passengers that the AC wasn't working) and I had to go to pick the passengers on my own.

Customer care not able to share the route details and blaming us for the incorrect billing. They spoke to their driver and passed the judgement that the can ran for extra Kms but where, no one has answer to it. The investigating officer to whom the ticket was assigned did not call me but only spoke to the driver and closed the ticket.

I called them again yesterday but the customer service rep was unable to help and when I asked to speak to someone else above him, he said he has scheduled a call back which I haven't received yet.

This is utter disappointment from Ola.