Ola — Service & behaviour

Website:

Ola.com

I have booked a cab from laxmi nagar from my place khuraji khas as i have my du exam for masters in spanish at 8 am in delhi university . I took the cab nd i have entered drop location delhi university new delhi and then the cab person took the cab through navigation to delhi daula kuan metro station at 8 am . Then i have called to call center ola and that person connected me to the supervisior AYESHA HUSNA SHE GAVE ME THE SUPPORT FOR MY SITUATION AS
1. Mam u would have left your place More earlier to reach at venue as if i would have the exam i would have left before one houe
2. Mam if i would be on your front i would have asked the way from people on the way
That means that Ayesha would have not use OLA NAVIGATION
3 . Mam in the morning you have enjoyed ola cab services as you are so free to move in the cabs and now you are telling us (ola) that u havent reached the place AYESHA SAID THAT MAM YOU HAVE ENJOYED THE RIDE SO MAKE THE PAYMENT WE ARE NOT GOING TO TAKE SOMEONE ENJOYEMNTS ON US

IT IS TO TELL OLA SERVICES THAT IF YOUR SUPERVISER IS DEALING LIKE THIS WITH A CUSTOMER I HAVE MISSED MY EXAM AND FROM MY PLACE IT TAKES 15 mints TO REACH DELHI UNIVERSITY AND WHEN I AM ASKING FROM CAB DRIVER TO DROP ME TO MY VENUE DELHI UNIVERSITY AGAIN AND AGAIN I AM TELLING HIM TO TAKE THE CAB TO NORTH CAMPUS BUT HE HAS TAKEN THE CAB TO DAULA KUAN NEAR IGI AIRPORT
AFTER THAT IF I AM ASKING A HELP FROM OLA THEY CUSTOMER CARE PERSON IS TELLING ME ALL THESE REASON FOR STANDING AT DULA KUAN METRO STATION
I THINK THE COMPANY NEED TO CHECK THE RECORDED CLIP AND MS AYESHA BEHAVIOUR WITH CUSTOMER