Olacabs — Driver charged double the fare on Feb16,2026

Email sent to nodal.[protected]@olacabs.com on Feb16, 2026--no action and excess fare not returned. No reply either.
Dear Sir,
I am a senior citizen writing to you. I need to know whether Olacabs verifies the credentials of its registered drivers.
This morning, at 8.46am, my husband booked an Olacab for me(CRN [protected]),
from Ashoka Hind society, 15th road, Khar(W) to Dr Homi Bhabha State University, S P Mukherjee chowk, Mumbai from his phone no.[protected].
Your App showed the fare as ₹465/-(as per screenshot taken at 8.47am), when my ride was confirmed. On reaching my destination, the driver asked me how much fare was displayed on my mobile while booking, pretending that it was not showing on his mobile. Since the fare displayed was ₹465/- at 8.47am, (and the driver came after a few minutes), I told him it showed ₹465/- at 8.46am. I had the screenshot of my husband's phone. He said "हाँ ठीक है, उतना दे दो ". I paid cash to him.
After I came back to my place some time ago, I looked up the history of my bookings in my husband's phone. I am shocked to see that the actual fare payable was ₹227/-, but the driver deliberately told lies that fare was not displayed on his mobile and took ₹465/- from me.(₹238/- more than the final fare) I paid cash. I am attaching screenshots of both fares displayed . Please see the time on top of the screenshot. How come the fare was differently displayed when I booked the cab at 8.46am? Is there a fault in your system? Your driver took more than double the fare from me. This is total dishonesty and unfair to me.
I request you to take strict action against this driver Imran Sayeed. Your driver has the audacity to cheat a senior citizen! If Olacabs continues him and does not take action, your Co. reputation will be tarnished. I have been availing your services since inception of your App. This is the first time your driver has cheated me!
I request you to take a serious view in this matter, contact and recover the money
(₹238/-)from your driver and refund the amount to me in the form of a coupon, which may be used by me in future. Please let me know the driver's contact no., if possible.
₹238/- also is my hard-earned money and it would be unethical to retain my money. Please recover the same from your driver. Just because I paid cash, doesn't mean that Olacabs shouldn't return my money!
Please see these screenshots and refund the excess fare paid by me.
Regards,
Mrs H R Nashine
([protected])