[Resolved]  Olacabs — Harassed my parents mentally and ebarassed me with the painful bluders in last minute.

Address:

Mumbai City, Maharashtra

I booked this cab 2.5 hrs early and got the confirmation for 2.30 pm ola mini. This ride was for my aged parents from andheri east to j b nagar. I was very excited for my parents as this was their first ride with ola cabs. At 2.15 just for the sake of checking out the app and saw that ride for 2.30 which i booked with above mentioned CRN 13472128 displayed as completed abd my ola money which had 100 ola money was deducted. I was shocked because my parents was about to reach andheri in few minutes and cab was showing status as completed ride. I immediately called ola cab service abd asked them for the above mentioned flaw. They took the correct action and provided me refund of 100 ola money and booked a new cab which reached for my parents on time. While booking i clearly asked them to confirm that this nee booking should use my 100 ola money as their distance was not more than 4km. Post my parents completed the ride the driver asked my parents for money. They called me. I called ola cab services. They told me that i had to pay cash instead because it was not displaying in their system. I asked them politely that why are they asking my parents to pay when i already was given a confirmation of 100 ola money deduction. They hanged the phone. This was for half hour that my parents Stand under the sun!!! They were in mental pressure from driver to unable to pay the amount. I was under huge humiliation because ola cab services told me that my account money cant bused in this case. It was horrible mentally torturing situation. After half hour more they agreed and told me that 100 ola money can be transferred. This horrific horrendous belligerent experience was mentally traumatic for my parents and i was embarrassed.