Olx — Highly disappointed, cheated of Rs. 1599, as even after paying OLX is not making my advt. Featured and asking for more money.

Website:

www.olx.in

Highly disappointed with OLX, got cheated of Rs.1599, as even after paying my ADVT didn't became FEATURED and OLX executive asking for additional amounts, Even OLX doesn't care to reply or resolve paid customer issues, as I tried calling on OLX Customer care no. & Even wrote email to them via OLX APP.
Hence left with no other option but to post my complaint here hoping to resolve it and get appropriate utilisation of money paid to them.

Details of my complaint is as follows:

Last month I registered my INNOVA 2.5V 2015 Model for sale at OLX and after my free Advt expired, I opted for as shown paid packages and choosen the highest package for single AD, for FEATURED AD and paid Rs.1599 by CREDIT CARD, but my ADVT was not Featured and still show EXPIRED and when i called OLX Customer care, he came out with new Policy which never came/show up while making payment and asked me to pay additional Rs.1000 to make my ADVT Live, after which I can use FEATURED AD for it and when I asked him that it's not mentioned and that they should either make my ADVT Featured as being unaware I mistakenly choose wrong package OR must refund my payment, to which he said he registered my complaint and I'll receive call within 24 hours, but it's more than 33 hours and nobody cared to call or resolve my issue, after which I wrote mail too to them through OLX APP but to no avail as OLX hardly care to respond or reply to it's customer.

It's my first time using OLX Paid service and it's worst experience.

Seems OLX only interested in customer money, without any customer service. I am Highly disappointed and suggest everyone to never use OLX PAID Services.

So please either make my ADVT FEATURED For which I paid the money OR Refund my payment as I won't be paying additional amounts.

Your prompt favorable reply with urgent attention would be appreciated.

Regards,
KP SINGH