Olx India — account banned for no valid reason

Address:

Bangalore, 560032

My account was banned for no reason and when called the customer care support (After a long hold), to understand the reason on why the account was banned.

The executive told me to contact the nearby police station for this and send out an email from the police officials email id to olx support, and post that they would provide the reason on why the account has been banned.

Firstly the customer care number is a paid one (1rs per min) and secondly the long hold and the time it takes to connect to an executive is atleast 10-15mins minimum, and then on connecting, the executive would put the call onhold again, for some information gathering & troubleshooting. And the reason would be policy violation. I have asked a couple if times, on which policy in specific did i violate, so that as an end user i can make sure that's not reapeated in future, leading to such issues. But the reason for violation is unknown to the support folks too.

This has happened a lot of times in past to my account & few in my family too. For no reason they get banned. And on calling the customer support some executive claim it to be technical issue in the olx engine and then unbanned the account. However, all the ads posted (Including paid ads) get expired and we need to repost them again.

After spending a lot of time & money, today i got my account and my wife's account unblocked. But strange thing was within a few mins, it got blocked again.

This is really frustrating and bad user experience. Each time it gets banned for no reasons.

Please closely look at the issue and the product engine needs be corrected. We end users end up spending a lot of time & money dealing with the reoccurring olx related issues. Thanks in advance