[Resolved] Olx India — ad id: [protected] shop name: smart electronics: lalbagh road bangalore | |||
I have brought a second hand washing machine from smart electronics shop after seeing an advertisement in olx. From the ad description and chatting via olx. It looks to be a genuine advertisement. They delivered the product at midnight 12:30 am at 9/7/18. They show me the demo of washing machine without any clothes. The reason it happened like that is because there was no adapter to connect to the water pipe and it was late night. When i started using the washing machine following week understood that washing is fine but spin and rinse is having problem. I contacted the smart electronics and they told me they will come in a day or two. This went on two to three days and they started not picking my phone calls and not replying to my whatsapp messages. After two more days i understood that they blocked my number.in between i have made around 100 to 150 phone calls but no response. I have contacted a service centre (Zion enterprises) through the just dial and understood that the washing machine drum which is installed in washing machine is different model and that needs to be changed and it is worth rs.3500. While surfing the internet about the smart electronics shop understood there was similar kind of incident happened with couple of people and i could see a resolved complaint over here also ("[resolved] olx india — ad id: [protected]: shop name: smart electronics: lalbagh road bangalore") I will strongly recommend olx to take strong legal action against such frauds. Also am requesting the olx to give me a full refund because olx already mentioned in previous compliant that they will block all ads from smart electronics shop. Smart electronics contact details: Saquib : [protected] (Always switched off). Num2 : [protected] (Blocked via some app) Num3: [protected] (Blocked via some app) Num4: [protected] Was this information helpful? | |||
Mar 16, 2018 Complaint marked as Resolved Verified Support Feb 13, 2018 OLX India Customer Care's response Dear OLX User, Thank you for sharing the concern with us. We have forwarded the details to our concern team to take appropriate action on such accounts but also control any further suspicious activity on the site. However, we suggest you seek the legal help in this matter so that they can investigate the issue on their level. Once the complaint is lodged, we require a written communication in this regards from the legal authorities from their official email ID at [protected]@olx.in. Once we receive any communication from the legal authorities from their official email Id, we will be happy to provide all relevant information. We appreciate your patience and understanding in this matter. Thanks, Team OLX | |||
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But why olx allows the same shop to post the ad again?
Why OLX is not taking responsibility of taking forward with the legal actions?
How customer can relay on
"We have forwarded the details to our concern team to take appropriate action on such accounts but also control any further suspicious activity on the site."
Since OLX already broken the trust by allowing the fraud shop to post the ad more than once.?
Regards,
Togis thomas