[Resolved] Olx India — Ad posted on 8th april 2017. Paid 899 to feature ad. Olx deleted my ad. Asking for refund

ychouhan009

from Mathura, Uttar Pradesh

Address:	Jodhpur, Rajasthan, 342001
Website:	www.olx.in

I posted ad on olx. I paid 899rs to feature my ad for 30 days. They have discarded my ad without knowing me. Now they tell me that they cant refund the amound. Olx is india's largest selling website. I was selling one pair of shoes. Now i have tried calling them many a times. They always say sorry sir we cannot refund you! They have told me its okay u can file a complaint. So rude customer care officers..
What can i do now?
Email [protected]@gmail.com
Order id-[protected]

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May 11, 2017

Complaint marked as Resolved

Verified Support

Apr 10, 2017

OLX India Customer Care's response Dear Yash,

We do regret for the inconvenience caused. Allow us to explain the reason for this.

The Ad has been has been removed as the shoes that you are offering are from a high end brand and you are offering it at a very low cost, which is against our policy. Hence, your Ad was discarded on the basis of being unrealistically priced.

We suggest you kindly post a fresh Ad on our site with relevant price so that appropriate action can be taken.

You may go through this link to know about our rules for featured Ad: http://help.olx.in/hc/en-us/articles/[protected]Featured-Ads-General-Queries.

Hope this resolves your concern. Do write back to us at [protected]@olx.in, if you have any further queries.

Thanks,
Team OLX