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OLX India Complaints & Reviews

3.3
Updated: Oct 7, 2025
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OLX India reviews & complaints page 187

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G
Gâñêsh Røy
from Gudivada, Andhra Pradesh
Aug 25, 2017
Resolved
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Address: 530020
Website: www.olx.com

My self k ganesh from vizag. I have seen a camera in olx. Wanted to buy. I message the seller. He lives in hyderabad banjara hills gouri shankar colony of 16/a. But i am vizag. Then he said he will courier through dtdc. I said ok. He gave his proof and kept fake receipt of dtdc seeing that i have made the payment of 18000 through paytm. After getting money he is not responding. He is a fraudster.
His paytm numbers,
[protected]
[protected].
Sep 27, 2017
Complaint marked as Resolved 
Verified Support
Aug 27, 2017
OLX India Customer Care's response
Dear Ganesh,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter.
.
1) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
2) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

Further, we would also request you to contact the legal authorities and file a FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

We look forward to your response.

Regards,
OLX India
Plz help mi ...he person cheet mi
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    Neeta Matta
    from Banposh, Odisha
    Aug 25, 2017
    Resolved
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    I ordered a golden retriever puppy by one of the adds in olx in new delhi.. He asked me to submit half amount in advance and half at delivery.. He gave me his driving license photo and account number.. I transferred him rs.5000, he told me he will deliver the puppy after 5 hours to transfer as the puppy is coming from dewhere in punjab.. But then he started making excuses and started convincing us to give full payment.. When we denied.. He was abusive with us.. Now its been more than 10 days niether the puppy is delivered nor he is ready to return the money.. He was a certified olx seller.. We trusted olx and not that buyer that is why we made the deal.. I made the payment on 15th august 2017 and the number registered of the buyer is [protected].. I want olx should come into this scenario and help me get my money back as it was because of them i came in contact with that buyer..
    Sep 25, 2017
    Complaint marked as Resolved 
    Verified Support
    Aug 25, 2017
    OLX India Customer Care's response
    Dear Neeta,

    Greetings from team OLX!

    Thank you for sharing your concern with us.

    We completely understand your situation and apologize for the inconvenience caused.

    We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

    We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

    Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

    As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file a FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

    Addressing your concern is our priority and we will always give you the best possible service. Feel free to write to us at [protected]@olx.in.

    Thanks,
    Team OLX!
    There is this guy by the name umar khan who is asking me to send inappropriate images of me and it is very shameful that there are people like him on olx. It spoils the name of olx. My name is Joshua Rebello. Please take immediate action. The person is registered in Bhopal and I'm from goa. Plz TAKE IMMEDIATE NOTICE. It is a gagrah choli
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      S
      Sagar Gour
      from Bengaluru, Karnataka
      Aug 24, 2017
      Resolved
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      Address: Gulbarga, Karnataka, 585102
      Website: Olx.in

      The ad was about iphone 7 32gb model. The seller took rs. 29000 in total. He sent me a fake dtdc courier receipt, i believed and sent money. I called him and threatened to go to the police, he said "police kya karegi sahab. Harami kaa zamana hai, phone bhi nahi milega, paise bhi nahi." (What will police do. You'll neither get phone not the money.). I registered a complaint in olx support. It said that the ad would be deleted but it's still active.
      Sep 25, 2017
      Complaint marked as Resolved 
      Aug 24, 2017
      Updated by Sagar Gour
      I didn't receive any courier*
      Verified Support
      Aug 25, 2017
      OLX India Customer Care's response
      Dear Sagar,

      We're sorry for the inconvenience caused to you.

      We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter.

      1) Kindly share the pertinent Ad Id / phone number or email Id that you are referring to.
      2) Alternatively, you may also share the suspect's contact details used on OLX with us.
      3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
      4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

      As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

      Further, we would also request you to contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

      We look forward to your response.

      Regards,
      Team OLX.
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        U
        Urvikpatel
        from Ahmedabad, Gujarat
        Aug 24, 2017
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        Address: Kheda, Gujarat, 387001
        Website: +91 75507 51902

        A person who use +[protected] this account on your olx...it is a totally fraud service ...this persons take a payment for the unlocking ane run away from here...and he blocked person after take it ...you can check it, he recently changed his name after he make fraud with me
        Recently this person blocked me on whatsapp after take a 1800 rs payment ...
        He saw that his location in delhi ...but it is also a fraud
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          B
          bharat251
          from Raha, Assam
          Aug 24, 2017
          Resolved
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          Resolved

          Address: Dhanbad, Jharkhand, 828109

          I have also same issue as jantin_3562 on apr 25, 2017 but i was not sent the product. Date 24/08/2017
          [6:32 am, 8/24/2017] +[protected]: hi from olx, final price please
          [6:35 am, 8/24/2017] +[protected]: rs.11000 final price...
          [6:37 am, 8/24/2017] +[protected]: i am from usa wanting this item for my friend in india bangalore as gift.. I will offer you 20000rs including the shipment cost to him.
          [6:38 am, 8/24/2017] +[protected]: ok
          [6:39 am, 8/24/2017] +[protected]: a picture of the phone please
          [6:43 am, 8/24/2017] +[protected]: i will make the payment via bank to bank transaction
          [6:43 am, 8/24/2017] +[protected]: then you courier to my friend in bangalore
          [6:43 am, 8/24/2017] +[protected]: ok
          [6:43 am, 8/24/2017] +[protected]: please send me your full bank details including ifsc code and email address so i can forward it to my bank manager for the payment
          I sent my all details
          [6:50 am, 8/24/2017] +[protected]: i will forward to my manager now for the payment
          [6:50 am, 8/24/2017] +[protected]: payment will be done within 2 hours
          [6:51 am, 8/24/2017] +[protected]: send me your friend address for courier.
          [6:51 am, 8/24/2017] +[protected]: name: safiat
          Address : 9 hosuru bande road, hosuru bande bus stop hennur - bangaluru main road, bangalore -562149

          Mobile number -[protected]
          [7:03 am, 8/24/2017] +[protected]: hello my friend
          [7:03 am, 8/24/2017] +[protected]: my bank has sent you a notification of payment
          [7:03 am, 8/24/2017] +[protected]: please check your mail inbox
          [7:03 am, 8/24/2017] +[protected]: yes i got email.
          [7:04 am, 8/24/2017] +[protected]: what is your good name sir.
          [7:04 am, 8/24/2017] +[protected]: robert wallace
          [7:06 am, 8/24/2017] +[protected]: as soon i got the money i will curior the phone.
          [7:08 am, 8/24/2017] +[protected]: do you understand the mail?
          [7:11 am, 8/24/2017] +[protected]: are you there
          [7:11 am, 8/24/2017] +[protected]: yes
          [7:12 am, 8/24/2017] +[protected]: yes my friend
          [7:12 am, 8/24/2017] +[protected]: the whole money has been deducted from my account already
          [7:12 am, 8/24/2017] +[protected]: it's in pending mode till you upload the receipt of shipping to my bank
          [7:12 am, 8/24/2017] +[protected]: once that's done they will release money into your account for withdrawal within few minutes
          [7:12 am, 8/24/2017] +[protected]: ok sir
          [7:12 am, 8/24/2017] +[protected]: i understand
          [7:15 am, 8/24/2017] +[protected]: is this you.
          Looking handsome.
          You work in army.
          [7:16 am, 8/24/2017] +[protected]: yes my friend
          [7:16 am, 8/24/2017] +[protected]: i work with the us army
          [7:16 am, 8/24/2017] +[protected]: happy to meet you.
          [7:19 am, 8/24/2017] +[protected]: same here my friend
          [7:19 am, 8/24/2017] +[protected]: when will you courier the item
          [7:21 am, 8/24/2017] +[protected]: today i will go for courier. I will inform you.
          [7:21 am, 8/24/2017] +[protected]: you have to courier only with bluedart courier service
          [7:21 am, 8/24/2017] +[protected]: name: safiat
          Address : 9 hosuru bande road, hosuru bande bus stop hennur - bangaluru main road, bangalore -562149

          Mobile number -[protected]
          [7:22 am, 8/24/2017] +[protected]: ok robert sir.
          [7:22 am, 8/24/2017] +[protected]: when will you courier the item
          [7:24 am, 8/24/2017] +[protected]: today
          [7:25 am, 8/24/2017] +[protected]: before courier i will send the pictures
          [7:25 am, 8/24/2017] +[protected]: yes my friend
          [7:25 am, 8/24/2017] +[protected]: what time huh
          [7:26 am, 8/24/2017] +[protected]: before 2 o'clock.
          [7:26 am, 8/24/2017] +[protected]: okay my friend
          [7:26 am, 8/24/2017] +[protected]: thank you sir..😃😃😃
          [7:31 am, 8/24/2017] +[protected]: alright
          [7:31 am, 8/24/2017] +[protected]: just make the courier as soon as possible
          [7:32 am, 8/24/2017] +[protected]: delete the add on olx my friend
          [7:32 am, 8/24/2017] +[protected]: ok sir.
          [7:32 am, 8/24/2017] +[protected]: delete it now
          [7:37 am, 8/24/2017] +[protected]: have you deleted it?
          [7:37 am, 8/24/2017] +[protected]: yes i have deleted the aid on olx.
          [7:38 am, 8/24/2017] +[protected]: okay my friend
          [7:52 am, 8/24/2017] +[protected]: what is your email id
          [7:52 am, 8/24/2017] +[protected]: sir
          [7:54 am, 8/24/2017] +[protected]: [protected]@gmail.com
          [7:57 am, 8/24/2017] +[protected]: why do you need my email address
          [7:57 am, 8/24/2017] +[protected]: there is condition on wrote in mail to get the funds, i will forward the email.
          [7:57 am, 8/24/2017] +[protected]: okay
          [7:57 am, 8/24/2017] +[protected]: once you send the receipt of shipping
          [7:58 am, 8/24/2017] +[protected]: they will release money
          [7:58 am, 8/24/2017] +[protected]: in only 180 seconds how will i do
          [7:58 am, 8/24/2017] +[protected]: once you send the receipt my bank will release the money into your account for withdrawal within 15 minutes
          [8:01 am, 8/24/2017] +[protected]: got it
          [8:02 am, 8/24/2017] +[protected]: so friend
          [8:02 am, 8/24/2017] +[protected]: try to make the courier this morning
          [8:05 am, 8/24/2017] +[protected]: ???
          [8:05 am, 8/24/2017] +[protected]: whats going on with you
          [11:22 am, 8/24/2017] +[protected]: good morning my friend
          [11:22 am, 8/24/2017] +[protected]: what's all this huh
          [11:22 am, 8/24/2017] +[protected]: can i trust you
          [11:41 am, 8/24/2017] +[protected]: befor this i hadn't did this type of deal, so i am confused i can't make this deal.
          [11:43 am, 8/24/2017] +[protected]: i am a student so also i haven't money for courier.
          [11:44 am, 8/24/2017] +[protected]: when you called me i was in bathroom.
          [11:46 am, 8/24/2017] +[protected]: do you know hindi can we talk in hindi robert sir.
          [11:46 am, 8/24/2017] +[protected]: friend
          [11:46 am, 8/24/2017] +[protected]: this is not my first time transacting with indians and they are good people
          [11:47 am, 8/24/2017] +[protected]: i have sent you my pictures
          [11:47 am, 8/24/2017] +[protected]: the shipping fee is around 500
          [11:56 am, 8/24/2017] +[protected]: let's talk
          [12:15 pm, 8/24/2017] +[protected]: i will call you after some time...
          [12:33 pm, 8/24/2017] +[protected]: hello
          [1:15 pm, 8/24/2017] +[protected]: i think you fooling me
          [1:22 pm, 8/24/2017] +[protected]: no you are thinking wrong about me, i am not fooling you.
          [1:22 pm, 8/24/2017] +[protected]: what's the problem then
          [1:26 pm, 8/24/2017] +[protected]: i have fear about to money my friends said it would be cheating because we have no idea this type of deal.
          [1:27 pm, 8/24/2017] +[protected]: do you know hindi.
          [1:28 pm, 8/24/2017] +[protected]: a little
          He sent me four image tow are same above complain of jatin
          Sep 25, 2017
          Complaint marked as Resolved 
          Aug 24, 2017
          Updated by bharat251
          I got an email from [protected]@Bank Of America® <[protected]@usa.com>
          7:02 AM (8 hours ago)
          to me
          in mail was wrote mentioned below
          Dear Kumar Bharat,

          We will like to use this medium to let you know that you still have a payment of ₹21.000.00INR pending from ROBERT WALLACE.The payment will not be display in your account until you comply with out terms and condition.

          1)You have to reply to this message with the shipment tracking number/shipment scanned receipt before we can activate this fund to your account, or

          2)Pay to the courier agent representative account and forward us the receipt of payment of ₹8.000.00INR including your home address and mobile no so as to visit your residential address for collection, IN PARTNER WITH (INTERNATIONAL COURIER SERVICE DTDC, DHL, FEDEX, INDIAN POST & UPS) immediately the courier agent payment receipt is received we released you fund in less than "ONE HOUR".

          NOTE:You are to reply with either of the two procedures so as to place an order to india government banking system for "Creditation" of fund into your account.

          STATE BANK OF INDIA SAVING ACCOUNT

          KAKULI PAUL

          A/C NO - [protected]

          BRANCH - SARSUNA

          IFSC CODE - SBIN0012347

          PAN NO - DCNPP7360C

          Merchandise Buyer Bank Account Infromartion

          PAYMENT ACCOUNT DETAILS
          ACCOUNT NAME
          ACCOUNT NUMBER BANK NAME COUNTRY SORT CODE TOTAL AMOUNT
          ROBERT WALLACE
          [protected] BOA BANK USA

          BOA8857985 ‎$328.308USD

          Merchandise Seller Bank Account Infromartion

          PAYMENT ACCOUNT DETAILS
          ACCOUNT NAME
          ACCOUNT NUMBER BANK NAME COUNTRY IFSC CODE TOTAL AMOUNT
          Kumar Bharat
          [protected]
          UNION BANK OF INDIA India
          UBIN0562165
          ₹21.000.00INR
          Verified Support
          Aug 25, 2017
          OLX India Customer Care's response
          Dear Bharat,

          Greetings from team OLX!

          Thank you for sharing your concern with us.

          We completely understand your situation and apologize for the inconvenience caused.

          We wish to inform you that without any delay, we have blocked the buyer's account as well as his number so that he cannot dupe any more sellers.

          We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

          Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

          We do recommend that you buy/sell from/to a local seller/buyer so that you can meet the individual in person. We also recommend choosing a safe place for exchanging your item.

          The safety and security of our users is our top priority so please take a look at our Safety Tips.

          As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file a FIR against the buyer and OLX will provide all the information related to the buyer to the legal authorities.

          Addressing your concern is our priority and we will always give you the best possible service. Feel free to write to us at [protected]@olx.in.

          Thanks,
          Team OLX!
          Sir myself Yagnesh Raval from shirdi, Maharashtra.
          One person is cheating on your website.
          His number is [protected]. Name karan Kumar from Jaipur. He fraud. Asking money and not delivery puppy. Pls do something. My number is [protected] / [protected]. mr.[protected]@rediffmail.com
          Indeed I can attest that this is a scaner which I contact by Instagram by passing through Wallace with his images stolen from his profile .. for a couple of months talking to me that he was a widower had a son 3 years and was according to Afghanistan. The point is that after a while he started asking me for money to retire from the camp and making promises of love .. he sent me the address where to send money and it was in Nigeria ... of course I did not fall for the fraud since I did search by Google and left the amount of scams that come from Nigeria and I was strange all that story and even more money sent to that country I did the search by image of this military and came out this information that use it as an image to cheat.

          NOW I COMMENT THEM ... LOVE TO GET THE TRUE MILITARY WALLACE. AND I EXPLAIN EVERYTHING WHAT HAPPENED WITH HIS IMAGE I GAVE YOU THE FACEBOOK PAGE THAT YOU CREATED WITH HIM, THE INSTAGRAM ACCOUNT, HE IS A VERY BAD BOY VERY YOUNG I GAVE YOUR AGE EXACTLY BUT HE IS IN THE 20 JUST THAT HE WAS IGNORING EVERYTHING THAT HAPPENED WITH YOUR IMAGE, WHICH I THANK YOU FOR CONTACTING AND ANNOUNCING YOU, THE ACHIEVEMENT CLOSE THE SCANER ACCOUNT OF FACEBOOK, BUT WE HAVE NOT BEEN ABLE TO ACHIEVE THE CLOSURE OF THE INSTAGRAM ACCOUNT THAT IS UNDER DICKSON104 WE HAVE SENT THE TESTS OF THE CONVERSATIONS WHERE YOU ASK FOR MONEY AND THE MOMENT THAT CONFRONTE SAYING THAT I HAD DISCOVERED AND I INSULATED ALL THIS WAS SENT TO INSTAGRAM BUT STILL ACTIVE

          I JUST WANT YOU TO KNOW THAT THIS POOR BOY IS A VICTIM LIKE ALMOST I WAS WITH THESE CALLED SCAN OF LOVE OF A MILITARY
          I WILL NOT BE ABLE TO HELP CLEAN YOUR IMAGE COMPLETELY SINCE IT IS UNFORTUNATELY NOT ELIMINATED FROM GOOGLE AS A SCAM.
          BUT IF I HELP THEM KNOW THAT IT IS ONLY HIS USED IMAGE, AND THAT HE IS A GOOD GUY, THAT I HAVE CONVERSED WITH HIM, AND THAT HE IS BEGINNING HIS CAREER IN THE ARMY AND REGRETLY THAT THESE PEOPLE WITHOUT SCRUPPS USE HIS IAMGEN TO HURT PEOPLE INOCENT
          The true wallace is a good boy
          it is regret that they have used their image
          i have conversed with the
          what is good is that the both the use of your image for scams
          i come aca to sepan the truth and do not believe that this image of this boy is of a true military commenting scams
          we achieve close the facebook as reported
          pending that continues active is instagram like dickson104
          Robert Wallace is fraud
          My payment is not send
          My halp
          my courier is Robert Wallace is send
          But no my send payment
          kailash parjapati's reply, Mar 9, 2018
          OLX is fruad...
          I sold my moto 360 smart watch to a costumer by hand transfer and he checked the watch for half an hour or so and today he called me and telling that the watch is damaged.and he is threatening me by saying he will post it on facebook with my mobile number and all what to do olx please help me...
          Thank god i saw ur complaint
          I was about the send the product
          U saved me from him.. 10000 of thankz people please post valid info like this or u will be fooled
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            A
            AH Shaikh
            from Ernakulam, Kerala
            Aug 22, 2017
            Resolved
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            Resolved

            Address: Bangalore, Karnataka
            Website: Olx

            Hi. There is one guy named roshan. He cheats everyone by telling that he will give iphone service by taking imei number. He is from koramangala, bangalore. I payed him thru paytm 500 rs. After that # he, blocked me. He did not provide service too. [protected] is his number. He is big fraud. Pls don't believe anyone on olx. And olx please verify account before letting dem post ad
            Sep 23, 2017
            Complaint marked as Resolved 
            Verified Support
            Aug 22, 2017
            OLX India Customer Care's response
            Dear OLX User,

            We're sorry for the inconvenience caused to you.

            We wish to look into your concern on priority. However, we would need more information to assist you appropriately in this matter.

            1) Kindly share the pertinent Ad Id / phone number or email Id that you are referring to.
            2) Alternatively, you may also share the suspect's contact details used on OLX with us.
            3) As you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).
            4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

            As you would be aware, OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

            Further, we would also request you to contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

            We look forward to your response.

            Regards,
            Team OLX.
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              A
              anmol23
              from Firozpur, Punjab
              Aug 18, 2017
              Resolved
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              Resolved

              Address: Fazilka, Punjab, 152024

              I bought a mobile phone from olx in 3500rs. The seller dispatch the product via india post cod speed post on 21/07/2017 with tracking id ez[protected]in but when i open the box, no mobile is there. There is a pair of shoes in the box. After receiving the wrong product i call to seller and he said, "there is a mistake in dispatching plz wait he will replace the product." but till now there is no action taken by him and prom past few days he not picked up my call. Address slip also attached with this message. Please help to refund my money or exchange the product.
              Thank you
              Ritesh kumar
              [protected]
              Oct 8, 2017
              Complaint marked as Resolved 
              Aug 18, 2017
              Updated by anmol23
              As per our telephonic conversation, i unable to arrange the Debit Card. I request you to please refund my money into my bank account or via cheque.
              Verified Support
              Aug 19, 2017
              OLX India Customer Care's response
              Dear Ritesh,

              We sincerely apologise for the inconvenience caused to you.

              Our specialised team would like to immediately address your concern. Please contact us at [protected]@olx.in with the following details so that we can appropriately assist you in this matter.

              We look forward to hearing from you!

              Thanks,
              OLX India
              Verified Support
              Aug 19, 2017
              OLX India Customer Care's response
              Dear Ritesh,

              We sincerely apologise for the inconvenience caused to you.

              Our specialised team would like to immediately address your concern. Please contact us at [protected]@olx.in with the following details so that we can appropriately assist you in this matter.

              - Transaction receipt if any advance payment was done.
              - Ad id through which you have contacted the seller.
              - Chat/message history with seller.
              - Contact number/email address of the seller.

              We look forward to hearing from you!

              Thanks,
              OLX India
              Aug 23, 2017
              Updated by anmol23
              Dear sir,
              As per our telephonic conversation, the card no is demanded by you for refund but i have no debit card as well as credit card. I can provide my bank account no to you so Please refund my money into my bank account.
              Thank you
              Ritesh kumar
              [protected]
              Verified Support
              Aug 24, 2017
              OLX India Customer Care's response
              Dear Ritesh,

              Thanks for writing back.

              We wish to appropriately assist you with your concern! However, the information supplied by you is not clear, as to what you are exactly referring to.

              Hence, we request you to please elaborate your concern at [protected]@olx.in.

              We look forward to hearing from you!

              regards,
              Team OLX!
              Sep 02, 2017
              Updated by anmol23
              as per your instructions, i arrange the debit card for refund. please call me for further process.
              Ritesh kumar
              [protected]
              Verified Support
              Sep 07, 2017
              OLX India Customer Care's response
              Hi Ritesh,

              Greetings from OLX.

              As per our telephonic conversation, we have clarified that there is no such refund process and advise you further caution.

              If you need any further clarification, you can reach out to us at safety @olx.in.

              Regards,
              Team OLX!
              Verified Support
              Sep 07, 2017
              OLX India Customer Care's response
              Hi Ritesh,

              Greetings from OLX.

              As per our telephonic conversation, we have clarified that there is no such refund process and advise you further caution.

              If you need any further clarification, you can reach out to us at safety @olx.in.

              Regards,
              Team OLX!
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                E
                Esther xavier
                from Delhi, Delhi
                Aug 18, 2017
                Resolved
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                Address: Bangalore, Karnataka, 560072
                Website: olx

                Dear sir,

                I had added an add for slae of my bicycle for 7000/- cost new branded hercules on 15th of august 2017 my name xavier. The very moment there were 100 viewers for that day two opeple also approached and the next day they traced out my location and stole the cycle. Now this is huge loss for me. Though my cycle from six months it was in my compound only within the gate locked but it was safe. The day i added in olx it is stolen take this as an compliant and repay my loss other wise i will take an action that it becoming good for robbers to find a n location thru our given mobile number and steel.
                Sep 19, 2017
                Complaint marked as Resolved 
                Verified Support
                Aug 18, 2017
                OLX India Customer Care's response
                Dear Esther,

                We apologize for the inconvenience caused.

                We can certainly help trace the details of people who have contacted you through OLX chat or a mobile number (that has been registered with us) to help track the culprit.

                However, we can only share the information with the police officials, upon receiving a notice from them. Hence, we request you to file a complaint with the police.

                Please note that the police can reach out to us at [protected]@olx.in.

                We look forward to assisting you.

                Regards,
                Team OLX!
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                  S
                  Siddanth Habib
                  from Karnal, Haryana
                  Aug 18, 2017
                  Resolved
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                  Address: 560103
                  Website: Olx India

                  We bought a washing machine from mr. Qureshi on 7th august through olx india.
                  We were promised 1year warranty on motor and service, but the seller does not pick our calls any more.
                  We could not get a demo at the time of buying it as the inlet pipe was smaller in size when compared to the tap.
                  We have it fixed now and have found out that the drum does not spin at all.
                  We were not given a bill as well.
                  Below are the numbers
                  Qureshi[protected]
                  Jafar - +[protected]
                  I am also attaching the whatsapp conversations in the loop.

                  A similar complaint by one mr. Aditya bhat was filed against the same seller (Smart electronics) on 15 may 2017. The link is below
                  https://www.consumercomplaints.in/olx-india-fraud-washing-machine-seller-c157060...

                  Request you to get the telephonic conversation of the above given numbers on 6th and 7th august 2017 as evidence.
                  Sep 20, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  Aug 19, 2017
                  OLX India Customer Care's response
                  Dear Siddanth,

                  We understand your concern and sincerely apologise for the inconvenience caused to you.

                  We have already blocked this user from our end. He would not be able to use OLX platform anymore.

                  We would suggest you to kindly take a legal assistance against the user by filing the case to your nearby police station.

                  You will receive our complete cooperation in this matter.

                  Regards,
                  OLX India
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                    ಮಾರುತಿ ಮಾರು
                    from Bengaluru, Karnataka
                    Aug 16, 2017
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka, 560036
                    Website: olx.bangalore

                    Have gone cheated by one of the olx customer, have decided to first give complaint on olx team, and then on cheated me
                    Expecting the call from olx team

                    I was looking for iphone, found the one of add and started chat and requested to pay through paytm moreover his location was showing me as krishnaraj puram but he said that he is out of bangalore and he committed that he ll send the mobile through parcel in overnite corier was bit confused and i paid 11k after receiving the payment he blocked me unfortunately i didn't even noted his add id, request to help.
                    Sep 20, 2017
                    Complaint marked as Resolved 
                    Aug 16, 2017
                    Updated by ಮಾರುತಿ ಮಾರು
                    Request to call back 9663666.15
                    Verified Support
                    Aug 17, 2017
                    OLX India Customer Care's response
                    Dear OLX User,

                    Greetings from team OLX!

                    Thank you for sharing your concern with us and we regret the inconvenience caused to you.

                    We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in.

                    - Transaction receipt if any advance payment was done.
                    - Ad id through which you have contacted the seller.
                    - Chat/message history with the seller.
                    - Contact number/email address of the seller.

                    This will help us in taking appropriate steps on such users from repeating these activities on our site.

                    Awaiting reply from you!

                    Thanks,
                    Team OLX!
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                      A
                      Arjun JD
                      from Bengaluru, Karnataka
                      Aug 13, 2017
                      Resolved
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                      Resolved

                      Address: North 24 Parganas, West Bengal

                      Sir,
                      I'm from Kerala and I see a gtx 1050ti graphic card in Dumdum west bangal then I like to buy it then he message me on WhatsApp by [protected] then show me more photos and it's working, then ask 6000 and give his SBI Account I deposite money, now his number switch off and olx Account removed, How to we Trust Olx again
                      Please Help me
                      Sep 20, 2017
                      Complaint marked as Resolved 
                      Verified Support
                      Aug 15, 2017
                      OLX India Customer Care's response
                      Dear Arjun,

                      Thank you for sharing your concern with us.

                      We completely understand your situation and apologize for the inconvenience caused.

                      We wish to inform you that without any delay, We have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

                      We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

                      Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.

                      As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

                      As always feel free to share your concern at [protected]@olx.in.

                      Thank you for contacting OLX!
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                        D
                        Darulhamd Karette
                        from Mysore, Karnataka
                        Aug 12, 2017
                        Resolved
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                        I got the message from this number. +[protected]. He see my olx ad and contacted me. He offer 32000 on laptop and 3000 on shipping charges. Total he offered 35000 to me. Unfortunately i delivered my laptop to the given address. He didn't give my money i lost my shipping charges and my laptop. His google plus profile name is dugles eric. And he introduced as an army man. Now he asking rs 15000 for tax to transfer the 35000 on my account. If olx didn't make any action, he will cheat more people.
                        Sep 16, 2017
                        Complaint marked as Resolved 
                        Aug 12, 2017
                        Updated by Darulhamd Karette
                        Please take legal action as soon as possible.
                        Verified Support
                        Aug 12, 2017
                        OLX India Customer Care's response
                        Dear OLX user,

                        We are sorry to hear about the inconvenience caused to you and would very much like to look into your concern and help you further.

                        To do so, please share all the relevant details like the OLX chat details, along with the courier receipt and your contact number at [protected]@olx.in. Our team would look into your problem and take all the necessary steps as appropriate.

                        Do share all the details. We await your response!

                        Regards,
                        OLX India
                        Same condition...That same number just said like that to me also.
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                          S
                          Saad Khan 0990
                          from Mumbai, Maharashtra
                          Aug 11, 2017
                          Resolved
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                          Resolved

                          account banned for travelling abroad

                          Address: Mumbai City, Maharashtra, 400053
                          Website: www.olx.in

                          My account was banned, seemingly because i was travelling abroad
                          This is not a realistic expectation form olx! How can it expect its users not to travel abroad or uninstall its app each time someone leaves the country.

                          And they banned my account for without any intimation whatsover

                          I had to create a second account using my phone number, and i cannot link my email to this account because it is banned.br...
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                          Subhamoy Halder
                          from Kolkata, West Bengal
                          Aug 10, 2017
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700150
                          Website: www.olx.in

                          I was desperately looking for this particular phone for years and finally came upon this ad where this person named JAFFER SHERIFF was selling this mobile.i contacted him and asked him if he can ship the phone to me in Kolkata from Bengaluru and he said yes and provided his bank a/c details to me and asked me to transfer rs.650 for the phone along with shipping cost.i did the same since i had no other option because i needed the phone and so i trusted him blindly.next day he replied that speed post is not accepting mobile so he will send it by professional courier.after that from 8th august till today, 10th august, i kept on writing him in olx but he stopped replying.i even tried contacting him on the number he provided me but it seems fake and does not exist.till today morning, his account was active but now his a/c is inactive and the ad is no longer available.i request olx to porvide me his original regd.mobile number to me so that i can file a complaint against him in local police station from online fraud or olx to contact him.i am also providing his bank a/c detials which he provided me to transfer the money and if olx check the conversation in between him and me, they will get all the information.please help me recovering my money.i know paying in advance to someone is not right but i was helpless since i badly needed the antique phone and in greed of getting that, i paid him in advance.below i m providing the complete details of the bank account details he provided me to transfer the amount of rs.650 and i did the same from my icici bank a/c through IMPS.i have also copied and pasted here the olx conversation i have with me which happened but i cannot see the beginning part of the conversation., not even in archive, the file is present.i will request olx to have a look at it and help me recover the money from these criminals and online fraudsters.regards.

                          Antique rare collection Nokia 7260 mobile phone,
                          view Ad ID: [protected]

                          7 Aug, 06:03 pm You

                          what happened sir??did u ship the item??kindly give me the tracking details plz??

                          Seen 7 Aug

                          Sent from phone 7 Aug, 08:05 pm Jaffer

                          This message has been removed due to violation of terms and conditions.
                          Block user

                          7 Aug, 09:08 pm You

                          ok sir.i understand.but i have received mobile through courier like the same way earlier number of times.i won't understand why they keep on making new policies everyday.

                          Seen 7 Aug

                          Sent from phone 7 Aug, 09:13 pm Jaffer

                          This message has been removed due to violation of terms and conditions.
                          Block user

                          8 Aug, 12:49 am You

                          yes sir i understand.but even 1 month ago, i received 2 phones from mumbai the same way i purchased from u from olx.he send it through speed post and i got it in 4 days or so.now they have made the restrictions.now every now and then, the rules r changing.so pvt i mean professional courier or any other courier is the best option.

                          8 Aug, 08:04 am You

                          good morning sir.u r sending it today??

                          8 Aug, 08:33 am You

                          sir, kindly can u plz provide your whatsapp no.??

                          8 Aug, 11:11 pm You

                          sir, plz let me know when r u sending the phone??

                          Yesterday, 09:36 am You

                          hello sir??aap reply kyun nehi deh rahein hain??

                          Yesterday, 05:05 pm You

                          sir, agar aap ko phone nehi bhejna hai to kindly mera pasia wapas kar dijiye.maine bharosa karke aap ko paisa diya, to ya to phone bhejiye ya paisa revert kar dijiye request kar raha hoon.

                          Yesterday, 05:08 pm You

                          i m very much sick, returned from hospital an hr ago.i have too much high bp, i dont want to stress.
                          You cannot answer this user, because his account is not active

                          PAYEE DETAILS

                          PAYEE NAME - JAFFER SHERIFF

                          PAYEE NICKNAME - JAFFER

                          PAYEE CREATION DATE - 06/08/2017 03.09.09

                          ACCOUNT DETAILS

                          PAYEE ACCOUNT NUMBER - [protected]

                          BANK IFSC CODE - SYNB0000489

                          PAYEE BANK NAME - SYNDICATE BANK

                          PAYEE BANK BRANCH - RAMMURTHY NAGAR

                          PAYEE BANK CITY - BANGLALORE

                          ACCOUNT TYPE - SAVINGS

                          PAYEE BANK ZIP CODE - 0

                          PAYEE BANK COUNTRY - INDIA
                          Sep 11, 2017
                          Complaint marked as Resolved 
                          Aug 11, 2017
                          Updated by Subhamoy Halder
                          OLX INDIA IS GIVING FULL AUTHENTICATION TO ALL THE CHEATERS, CRIMINALS, GAMBLERS, 420 AND ALL THE CYBER CRIME CRIMINALS TO OPENLY CHEAT INNOCENT PEOPLE WHO FELL IN THEIR TRAP IN THE GREED OF GETTING A DESIRED ITEM OF HIS/HER WISH.EARLIER ALSO MY FRIEND HAS BEEN CHEATED THE SAME WAY BY A MUMBAI FRAUD AND WHAT OLX DID??THEY SUSPENDED MY FRIEND'S A/C WHO IS INNOCENT AND THE BLOODY CRIMINAL WAS OPENLY SELLING THE SAME ITEM IN OLX ITSELF WITH ANOTHER USER ID.SHAME ON OLX.PEOPLE SHOULD AVOID THIS PLATFORM IF NOT TO GET BADLY CHEATED OR CHEATED EVEN BIGGER AMOUNT IN THE GREED OF GETTING THEIR DESIRED WISHED ITEM.OLX WILL NOT HELP U BY NE MEANS JUST WILL SHOW OFF SOME MEANINGLESS RUBBISH MESSAGES.
                          Aug 11, 2017
                          Updated by Subhamoy Halder
                          NOW I WILL START THE PROCESS OF WHAT IS CALLED MOUTH ADVERTISING AND ALSO OPEN PAGES AND FORUMS AGAINST OLX INDIA IF THIS CASE IS NOT SOLVED BY THEM WITH UTTER IMPORTANCE AND PRIORITY.1 SHARE IN FB OR WHATSAPP CAN SPREAD IT AMONG HUNDREDS AND THOUSANDS AND THE ENTIRE NATION.
                          Verified Support
                          Aug 11, 2017
                          OLX India Customer Care's response
                          Dear Subhamoy,

                          Greeting from team OLX!

                          Thank you for sharing your concern with us.

                          We completely understand your situation and apologize for the inconvenience caused.

                          We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

                          We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

                          Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.

                          We do recommend that you buy/sell from/to a local seller/buyer so that you can meet the individual in person. We also recommend choosing a safe place for exchanging your item.

                          The safety and security of our users is our top priority so please take a look at our Safety Tips

                          Addressing your concern is our priority and we will always give you the best possible service.

                          As always, feel free to contact our Customer Support at [protected]@olx.in, if you have any questions or doubts.

                          Thanks,
                          Team OLX!
                          Aug 15, 2017
                          Updated by Subhamoy Halder
                          yes i wrote to olx, the reply i got is simply baseless.i requested only for the chat history between him and me because there is his contact no.he provided.or else provide his contact number to me.u r asking me to do an FIR for rs.650 and u think Indian Police will even listen to it??sounds very funny.i[censored] r not sharing his number or even my chat history, then indirectly u r safe guarding or helping a fraud and not me recovering my money from him.else u call the person and ask him to contact me.its may be he can't view my address or any other communication way so he is unable to send the phone.it may happen as well.my email id - [protected]@gmail.com.kindly ask the buyer atleast to contact me or do provide me the chat history or his registered number so that i can contact him and request him for the mishap.
                          My OLX account banned for last 2week because i mistakle upload wrong product photos thats why my account banned so please help me how i can recovery account
                          I enquired for an iPhone and other products add with a user naming BLUE DART and they convinced me to pay them an advance amout of rs500 on paytm after that they have blocked me please search their location and track them and sue them please its humble request
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                            K
                            Kaushal Mahuvarkar
                            from Mumbai, Maharashtra
                            Aug 9, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400069

                            There are people, i don't know who, but are using my contact number as theirs in olx ads. How can a huge company let that happen.
                            Please update your system for verifying mobile number before adding it in ads.
                            I receive more that 10 calls everyday and that's very disturbing because those are not my ads. And they should be spam since contact ids used are fake.
                            Do something and take those done
                            Sep 16, 2017
                            Complaint marked as Resolved 
                            Verified Support
                            Aug 09, 2017
                            OLX India Customer Care's response
                            Dear Kaushal,

                            We regret to know that your personal information was used on our site without your consent.

                            Maintaining a safe online community is our top priority and we thank you for bringing this to our attention.

                            To process your request on an urgent basis, we would request you to please call our Toll-Free Number[protected]:00 am to 07:00 pm) available seven days a week.

                            We also, request you to kindly call from the same mobile number for which you are lodging your complaint. This will help us to verify the details over the call and help you immediately.

                            Regards,
                            Team OLX
                            Aug 13, 2017
                            Updated by Kaushal Mahuvarkar
                            I received a call from the company representative and the answer I got was, "Aaj bhi aapne new iphone ads post hui Hai ye and se, koi aur ye number use kar sake possible hi nai Hai", so I got pissed and shouted, then reply came " dekhta hu"..
                            And that guy is still looking in the matter I guess, because I am still receiving calling from buyers how get my number from fake ads.. not a good service
                            And take this advise from me.. while a customer uploads an advertisement make that guy verify his contact number OR such cases will arise now and then..
                            Not a good service..
                            Please note that I don't have a Account on OLX how can this number be associated with any others account???
                            When i wanted to sell my shoes i headed towards filling all the details and picture and all. But as soon as it comes to fill the amount i want it jst stop excepting any amount i type, I also tried to copy and paste the amount but it wasnt working to .
                            M getting mad now i atleast tried 5 tyms .
                            Kaushal Mahuvarkar's [Complaint's author] reply, Aug 13, 2017
                            At least you you want to sell something on OLX.. there are some b**t**ds online who are using my contact Number. And that's not just my issue there are more complaints on the same from other people.. Look at the reply I got from company rep over the same and nothing is being done about it
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                              S
                              Sudipta Ghosal
                              from Kolkata, West Bengal
                              Aug 8, 2017
                              Resolved
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                              Resolved

                              Address: South 24 Parganas, West Bengal, 743347

                              Giving nothing on olx... Many person call in my phone number [protected]. Everyone asking about my cycle which i have. And that is not put by me. And i dont have any account in olx. Someone put the my cycle image on olx.
                              So i would like to request do something on it. Two phone calls comes from these number [protected] and [protected]. Please chek on this iisue. Feel very disturbing. Expecting your valuable solution.
                              My address - kakdwip, south 24 parganas, ph-[protected].
                              Sep 11, 2017
                              Complaint marked as Resolved 
                              Verified Support
                              Aug 08, 2017
                              OLX India Customer Care's response
                              Dear Sudipta,

                              Greeting from team OLX!

                              Thank you for sharing your concern with us.

                              We completely understand your situation and apologize for the inconvenience caused.

                              However, we would request you to kindly share the screenshot of your cycle ad or the ad link if it is posted on OLX at [protected]@olx.in so that we can look into the matter and help you out.

                              Awaiting for your reply!

                              Thanks,
                              OLX Team
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                                K
                                Kezevi Zevi
                                from Mumbai, Maharashtra
                                Aug 7, 2017
                                Resolved
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                                Resolved

                                bought a phone (later police contacted saying it is stolen)

                                I bought a phone through olx from shillong on the 28th of july, 2017

                                Seller : rakesh das
                                Phone no provided by seller : [protected]

                                Everything was fine until the police rang and said the phone was stolen and it was tracked to me. Why can't olx verify the items and allow sellers to sell.? Expected olx to be a better company.
                                I'm handing the phone over to the police and i expect a refund from olx!...
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                                firoj momin
                                from Pune, Maharashtra
                                Aug 7, 2017
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700071

                                Apple iphone 5s 16gb 5months old warranty 6month
                                View ad id: [protected]
                                Seller name - md haider khan
                                Contat no-[protected]
                                Email id - [protected]@gmail.com
                                Seller state bank of india
                                A/c [protected]
                                Ifsc code-sbin0003031

                                I paid full payment online payment transferred seller account.. Seller not send parcel... And not receive call and not reply msg or email

                                Buyer - firoj momin
                                Contact no-[protected]
                                Sep 9, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                Aug 08, 2017
                                OLX India Customer Care's response
                                Dear Firoj,

                                Thank you very much for sharing the information with us. We apologize for the inconvenience caused.

                                As per the details shared, we have blocked this user from our site. The user cannot use the account any further on our site for any purpose.

                                Further, if you wish to take this further you can reach out to the legal authorities to lodge an FIR or file a cyber complaint.

                                In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent.

                                If you have any other concerns, do reach out anytime at [protected]@olx.in.

                                Regards,
                                Team OLX!
                                Respected Madam/Sir,
                                I have given advertisement, regarding my new brand Restaurant available on rent, in this connection I could not located my advertisement in your Olx so you are request to sent me the customer care contact number as early as possible, I am waitng for your favourable replay.

                                Thanking you,
                                Regards
                                Chandu Bhai
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                                  H
                                  Haseeb Pathan
                                  from Mumbai, Maharashtra
                                  Aug 7, 2017
                                  Resolved
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                                  Resolved

                                  Address: Raigad, Maharashtra, 400702
                                  Website: www.olx.in

                                  Respected sir/madam,

                                  I am mr farookh shaikh and a genuine buyer using olx but my account was banned for no reasons. I registered my other account too with following no :
                                  [protected]
                                  [protected]
                                  [protected]@yahoo.com

                                  All these accounts are banned for no reasons and company considering as policy breach violations. I received several call asking me to pay rs 1000/- every month for using olx services. But there is no information provided by the company on its website and also no details with the customer support.
                                  Request you to please resolve the mentioned issue.
                                  Please do the needful and revert.
                                  Thanking you
                                  Sep 11, 2017
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Aug 08, 2017
                                  OLX India Customer Care's response
                                  Dear Farookh,

                                  We understand your concern and will try our best to assist you in your query.

                                  As communicated to you in the automated email, as another step towards reducing spammers and facilitate serious users on the platform, we are about to launch "Professional Buyers Club" where, with a minimal subscription fee, professional buyers can reach out to unlimited sellers on our platform.

                                  Buyers without a "Professional Buyers Club" access will not be allowed to reach unlimited sellers and will be deactivated.

                                  You can immediately activate your account by paying the insertion fee.

                                  Hope this information will be helpful to you.

                                  Regards,
                                  OLX India
                                  Hi, This is inform to you my A/C is banned without reason, kindly reactivate my a/c asap. Thanks

                                  Regards
                                  jasmeet singh
                                  [protected]
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                                    Supratikdeep
                                    from Chennai, Tamil Nadu
                                    Aug 3, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu
                                    Website: Olx

                                    I bought a table fan for 800 rupees and he also told "I give you a guarantee of 6 months". But next day it stopped working and when I tried contacting him he was cutting my calls.
                                    Then finally once he picked the call and started telling do whatever I don't care I won't give you your money or help you. He said"police ko leke aao" I don't care and then he ended my call.
                                    Next time whenever I tried calling him he simply received it and kept it unanswered.pls help
                                    Sep 8, 2017
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Aug 05, 2017
                                    OLX India Customer Care's response
                                    Dear Supratik,

                                    We understand your concern and regret the inconvenience caused.

                                    Our specialized team would like to immediately address your concern. Please contact us at [protected]@olx.in so that we can appropriately assist you in this matter.

                                    We look forward to hearing from you!

                                    Thanks,
                                    Team OLX
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