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OLX India Complaints & Reviews

3.3
Updated: May 26, 2026
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OLX India reviews & complaints page 190

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V
Vaishak Seetharam
from Hyderabad, Telangana
Jul 7, 2017
Resolved
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Address: Chennai, Tamil Nadu, 560001
Website: Olx.com

Attached was the advertisement I got cheated on, not a huge sum but for 800 rupees that i was told as a negotiate price for this radio since this was the one that was similar to the one at my home when I was a child and this was at a time when television was rare and this piece of instrument had entertained the family for a decade.So I was told that the courier shall be done post receiving the money and unfortunately I trusted this guy who shared his photo Id and the bank documents that increased my trust in him..
There is no where OLX is at fault, and I know the amount I have spent is not going to return back so just wanted to ensure this man doesn't cheat anyone again..
And it would be of huge help if there is a way I can be communicated in case such a radio comes again so I can purchase..
Name of the Seller was Vishwanathan
Two contact numbers were given that is +[protected] and +91 [protected]..Both are now switched off WhatsApp messages are getting ready but no reply..
There are many products I have bought through olx and apart this one everything was upto my expectations, so thanks and all the best but ensure such scams are avoided..I would appreciate your reply to me at [protected]
Aug 26, 2017
Complaint marked as Resolved 
Verified Support
Jul 21, 2017
OLX India Customer Care's response
Dear Vaishak,

Greetings from team OLX!

Thank you for sharing your concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyse the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

As always, feel free to contact our Customer Support at [protected]@olx.in, if you have any questions or doubts.

Thanks,
OLX India
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    A
    aparna_kanavaje
    from Mumbai, Maharashtra
    Jul 4, 2017
    Resolved
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    Address: Mumbai City, Maharashtra, 400084

    Hi,

    With reference to the ad on OLX, I contacted the person for the iphone 7 buying.
    The persone name is BALAJI RAVI, TAMILNADU.
    Contact number : [protected] (tamilnadu)
    altername mobile phone: [protected]/[protected]
    Home address (1) : No. 6 sri sai pooja avenue, thiruvengadam, nagar kaandhanchawadi, chennai, tamilnadu, india - 600096
    Home address (2) : No 150, srinivasa kumaran street golden, george nagar, nerkundaram, chennai, tamilnadu, india, 600107

    After taking the voter card softcopy by mail "[protected]@yahoo.com", after verifiying the bank details, I transferred the intial amount of 15000 INR to the bank account.
    BALAJI told us that after receiving amount he will start the shipment of the mobile and will provide us the IMEI number and tracking ID.
    ONCE phone will be received, You can check in nearest apple store that the mobile is genuine or not.
    post verification remaining amount can be sent.

    The reason given for the lesser amount of phone that "reliance warehouse giving the cell phones in half price to the employees, so he was selling these and getting some profit"
    We had contacted to the nearest reliance store to get it verified.

    once the amount was transferred, he started giving reasons fornear about two weeks. My husband was taking follow up with him and he was lying.
    The moment i said that my husband will not be handlling the issue and i will be taken care of this deal, he switched off the cell.
    And its been a week he is not picking up his call.

    Bank account details of BALAJI:
    bank name : ICICI bank
    Bank account open date : 29/12/2012
    bank branch : chennai TCS branch, Kumaren nagar, sholinganallur
    Account name : Balaji.r
    Account number :[protected]
    IFSC code : ICIC0000580
    VOTER ID :XCX1404003
    PAN CARD: BMHPB5610B

    Address given from where the shipment was planned to start:
    plot no 56, amman kovil street near temple lake ocheri vellore district tamil nadu, pin code : 632531

    If anyone knows this person can contact me, need help to sorting it out.
    Aug 7, 2017
    Complaint marked as Resolved 
    Verified Support
    Jul 07, 2017
    OLX India Customer Care's response
    Dear Aparna,

    We're sorry to learn you have encountered possible fraud by a seller and understand your monetary loss.

    We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

    Therefore, we have immediately blocked the users account.

    Please note that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

    For any further details, you may reach out to us at [protected]@olx.in!

    Regards,
    Team OLX
    Please let me know what should be done from my side now?
    Hello Team,

    As you said in the response "Therefore, we have immediately blocked the users account. "

    Could you please share the account details of the Balaji Ravi, which was given at the time of registration and the posted ad details in your database server.

    This will be helpful for us to share these details with the investigation authority.

    Please assist.
    Hi Aparna,

    The same guy is given add in OLX Again with below details provided bank details as below. I am also providing his latest contact number.

    Mobile: [protected]
    Name: Aravind Balaji ( As introduced him self).

    His latest add in OLX : https://www.olx.in/item/apple-iphone-7-with-full-kit-and-all-accessories-ID1dlzY...

    His address provided as: plot#261, 7th cross street, near amman temple.
    His new bank details provided.

    Name: Aravind.s
    Acc Number:[protected].
    Bank Name: Indian Bank.
    Branch name: mth road (exactly he provided).
    IFSC Code: IDIB000P001.

    If you require your amount, directly go to his below address and with the help of police you can catch him.,
    Hello Team,

    Thank you for your valuable inputs.

    The information given by you was correct and we raised police complaint too with your provided information.

    The guy was same but soon given number too switched off.

    We request you please update if any new ad is posted so we can help police with latest information.
    the same guy has palced an ad on olx.in location hyderabad same as before he posted his new number and [protected].
    and he is naming himself as aravind..

    his given details as follows..
    Account number[protected] name aravind.s bank name indian bank. Branch name mth road ifsc code IDIB000P001
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      R
      rish24186
      from Noida, Uttar Pradesh
      Jul 3, 2017
      Resolved
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      Address: New Delhi, Delhi, 110009
      Website: olx.in

      I posted an advertisement for selling a laptop on olx, when a person named Adria Barnett contacted me, saying she is from USA and needs it for an orphanage. It seemed fishy as the amount she was paying was twice what I asked for. Further she was asking for following details

      Holders Name:
      Account Number"
      Ifsc Code"
      Bank Name:
      Email Address

      I searched for the this name and found that there are previous complaints on similar name and similar nature

      Please take actions so that any gullible person may not be trapped.
      Aug 5, 2017
      Complaint marked as Resolved 
      Verified Support
      Jul 05, 2017
      OLX India Customer Care's response
      Dear OLX User,

      Greetings from Team OLX!

      Thank you for sharing your concern. We deeply regret the inconvenience caused to you.

      We are here for your assistance and can go ahead and take the necessary action against the buyer. In order to do so, we request you to please share more details such as the mobile number or email address of the buyer or the ad id on which he contacted you which will help us to investigate further.

      Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions.

      Furthermore, you can write to us at [protected]@olx.in. We await this information from you.

      Regards,
      Team OLX!
      All love old version of olx..
      New one soft ware is not good..
      Search engine is very bad..
      Ex..
      We search car ford..
      All found in search..
      .
      Ur olx user leave olx app n delete app

      Contact me [protected]
      Add ID: [protected] in Olx
      My purchased date: on 29.5.17
      Warranty Details:5.6.17 to 4.6.18
      Purchased from: Suraj Gupta([protected]).He told me that the reason for sale is a loss in business.
      Issue: Battery and Display inside the iPhone were changed and the installed one is not genuine confirmed by Apple customer care.
      Name nikhil
      on olx since oct 2016
      phone number : [protected]

      Use of vulgar language during chat, this is not what we expect from customer.
      Kindly look into the matter or ill make a police complaint.

      Thanks & Regards
      rakshith
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        S
        Sudeesha BC
        from Bengaluru, Karnataka
        Jul 2, 2017
        Resolved
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        Address: 570023

        Sir in olx the real estate seller all are brokers. Not a owners of land/house/selling assets. It is only helpful to brokers. They will demand commission from claint it is fully illegal. So plz don't encourage such useless broker's.in real estate details house for rent or sell or other catagary, all add photos uploaded by brokers, not by owner plz avaide such persons, becz they miss use customers they demand brokerage amount lack together. So plz avaide. We are middle class people. They will hike the property value.
        Aug 2, 2017
        Complaint marked as Resolved 
        Verified Support
        Jul 02, 2017
        OLX India Customer Care's response
        Dear Sudeesha,

        Thank you so much for your feedback!

        It is indeed helpful in understanding your expectations and gives us the opportunity to meet it.

        We wish to inform you that our users are at the heart of what we do. We always try to fulfill your expectations in a best possible manner. We have forwarded your suggestion right away! Our team will take action accordingly.

        Your continuous support and time are highly appreciated.

        Regards,
        OLX India
        One plus one bought yesterday said that good condition but its damaged piece and batterer condition is into good and it took 3000 extra to repair now that add is not available
        OLX India Customer Care's response, Jul 6, 2017
        Verified Support
        Dear Kishore,

        We are sorry to hear about the inconvenience caused to you. However, it is not clear, whether your concern was regarding an Ad on OLX or any other website.

        Please share all the relevant details with us at [email protected], if your concern is with our site. Our team would look into your problem and take all the necessary steps as appropriate.

        Regards,
        OLX India
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          jmdbutki
          from Tinsukia, Assam
          Jun 27, 2017
          Resolved
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          Address: Saharanpur, Uttar Pradesh, 848114

          I got an add of german shepherd puppy male on the site with contact number [protected]. When i contated him, he told his name gaurav. After that he sent me railway receipts of previous booking to getting faith upon him. Afterwards he sent some pics of puppy amd ask me to transfer money in his account. But since one moth he is only bluffing with me about delivery and not picking up phone. Please look into the matter as it is not only the matter of fraud but issue regarding prestige of olx site. Feel free to contact me any time regarding issue.

          Thanking you
          Rahul kumar [protected]
          Jul 30, 2017
          Complaint marked as Resolved 
          Verified Support
          Jun 28, 2017
          OLX India Customer Care's response
          Dear Rahul,

          We sincerely apologize for the inconvenience caused to you.

          Our endeavor is always to give our Users a positive and healthy experience whenever they use OLX.

          Our specialized team would like to immediately address your concern. Please contact us at [protected]@olx.in so that we can appropriately assist you in this matter.

          Regards,
          Team OLX
          Jul 01, 2017
          Henil Patel's response
          fast action plzz..this men is froad
          I m oder oppo f1s mobile nd i have already pay before mobile give me but not send me mobile nd other item send me items...he is fraud account help me money return...action on this complant nd action on his men this contact numer[protected] nd his name deepak kumar plz action this fraud men...
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            B
            Bablu Sahu
            from Korba, Chhattisgarh
            Jun 26, 2017
            Resolved
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            Address: 490006
            Website: www.olx.in

            I am from bhilai. People here are selling seal packed "mi" brand mobile phones higher than its price. Like if the price of phone is 9000 rs they are selling it for about 9300 to 10000 rs. No one can sell a product higher than mrp. People are misusing olx platform for their bussiness.
            Another complaint i want to talk about is people are selling duplicate or its replica at the price of original product which is fraud. All those ads must be blocked.
            Jul 30, 2017
            Complaint marked as Resolved 
            Verified Support
            Jun 27, 2017
            OLX India Customer Care's response
            Dear Bablu,

            Greetings from team OLX!

            Thank you for sharing your concern with us and we regret the inconvenience caused to you.

            We understand your concern, however, we would request you to elaborate your concern along with the complete details of such sellers at [protected]@olx.in, so that appropriate action can be taken for the same

            Awaiting reply from you!
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              A
              Asad.ak
              from Idukki, Kerala
              Jun 25, 2017
              Resolved
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              Address: 500026
              Website: Olx.in

              I saw an add on olx which is deleted now.
              I contacted him and he told he is going to send it by next day and said to pay 3000 before shipment then afterwards his mobile is switched off... I paid 3000 for it. Its totally spam. I have his bank account details and mobile number.

              [protected]

              Please say what i can do. I visited police station they telling to go cyber crime office. But i dint went there.
              Jul 30, 2017
              Complaint marked as Resolved 
              Verified Support
              Jun 27, 2017
              OLX India Customer Care's response
              Dear Asad,

              Greetings from team OLX!

              Thank you for sharing your concern with us and we regret the inconvenience caused to you.

              We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in such as

              - Transaction receipt if any advance payment was done.
              - Ad id through which you have contacted the seller.
              - Chat/message history with the seller.
              - Contact number/email address of the seller.

              This will help us in taking an immediate action against this user.

              Awaiting reply from you!
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                R
                Rajiv Gd
                from Bengaluru, Karnataka
                Jun 22, 2017
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                Address: Bangalore, Karnataka, 560004
                Website: www.olx.in/item/garden-table-with-chair-ID16LzDR.html

                Dear OLX Support Team,
                Greetings !!

                I had seen an add on OLX HTTPs://WWW.olx.in/item/garden-table-with-chair-ID16LzDR.html as i was looking for furnitures for my Balcony. Spoke to Kavita Agarwal ([protected]) & Shariq ([protected]) agreed to Rs.4000 but when i reached their house all the way from Basavanagudi to Singasandra which took me more than 2Hrs because of the extremely heavy traffic from Jayadeva Hospital to Silkboard they said they will sell the furniture for Rs.5000/- after a thought I agreed to their demand because it took me a very long time to reach this place and i was totally frustrated hence agreed to pay Rs.5000 and after a while they said they don't want to sell their furniture. I was completely pissed off cause i had spent Rs.645/- to reach their place to pick the furniture and these Insane stupid couples goofed up.
                I request OLX to take strict actions against these ###### Insane Couples and teach them some professional manners.

                Thank you.
                Warm Regards
                Rajiv G.
                Verified Support
                Jun 24, 2017
                OLX India Customer Care's response
                Dear Rajiv,

                Greetings from team OLX!

                Thank you for sharing your concern with us and we regret the inconvenience caused to you.

                We completely understand your situation in this matter. However, we have forwarded your concern to our concern team so that they can take strict action against these users.

                We appreciate your patience and understanding in this matter.

                As always, feel free to contact our Customer Support, if you have any questions or doubts.

                Thank you for contacting OLX!
                Dear Sir/Madam,
                i bought a mobile phone on 18/6/2017. i asked him how to pay you ? then he told me pay my bank account. then i paid him. he told me i send you, my mobile on DTDC courier. i told him OK send me on courier. still i have not get. he switch off hi mobile phone. so what i do now. please help me...

                i give him 7000. please help me.
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                  A
                  akshat231291
                  from Bengaluru, Karnataka
                  Jun 22, 2017
                  Resolved
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                  Address: 560083
                  Website: www.olx.in

                  Electrolux double door 320 litres with free hme delivery
                  view Ad ID: [protected]'

                  Ad link - https://www.olx.in/myaccount/answer/[protected]/?ref%5B0%5D%5Baction%5D=myaccoun...

                  The owner delivered a non functional fridgeon 9th of june 2017 and collected the entire payment Rs 7500, however the initial confirmation payment of Rs 200 was done via paytm . later he sent his technician after repeated calls (after a week) who took the motherboard of the fridge. Now its been almost two weeks and still there is no help infact neither the technician nor the owner is picking the call, they has blocked us.

                  I would a refund immediately as that is the least i expect from olx and those suppliers.

                  It would be grateful if stringent actions can be taken against them, also they have a whole electronics shop in lalbaug bangalore called Smart elctronics

                  Owner num -[protected] Name Sahil Khan

                  They even have the audacity of threatening us saying they wont come.'This how ridiculously olx monitors its sellers.
                  Jul 25, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  Jun 24, 2017
                  OLX India Customer Care's response
                  Dear OLX User,

                  Greetings from team OLX!

                  Thank you for sharing your concern with us and we regret the inconvenience caused to you.

                  We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs such as

                  - Transaction receipt if any advance payment was done.
                  - Ad id through which you have contacted the seller.
                  - Chat/message history with the seller.
                  - Contact number/email address of the seller.

                  This will help us in taking an immediate action against this user.

                  Awaiting reply from you!
                  Verified Support
                  Jun 24, 2017
                  OLX India Customer Care's response
                  Dear OLX User,

                  Greetings from team OLX!

                  Thank you for sharing your concern with us and we regret the inconvenience caused to you.

                  We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in such as

                  - Transaction receipt if any advance payment was done.
                  - Ad id through which you have contacted the seller.
                  - Chat/message history with the seller.
                  - Contact number/email address of the seller.

                  This will help us in taking an immediate action against this user.

                  Awaiting reply from you!
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                    M
                    Muzaffar_123
                    from Ratlam, Madhya Pradesh
                    Jun 21, 2017
                    Resolved
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                    Address: 450001
                    Website: Olx.in

                    Sir
                    I muzaffar khan, khandwa login by [protected]@yahoo.com login with facebook id, saw a ad on olx.in/khandwa which is show by name iphone 5s, profile name"aa"name of person aarif from
                    Deal iphone 5s at 7000 then finally 6500
                    Person "aarif" told me to chat with whatsapp number then further detail provide from whatsapp no.[protected]
                    To my whatsapp app number [protected]
                    He said to full amount deposit to his paytm but i said no i am deposit total amount after recive mobile then he give me a fake receipt of courier
                    Then after he request to deposit amount with cause of illness of his relative to pay doctor fee
                    So i deposit all money in his paytm number [protected] by name arif king
                    But yet no one mobile reach at my address from 17 jul to now 21 jul and person hwo make fake id on olx
                    And courier person said that recipt fake
                    Please help me and please recover my 6500
                    Jul 23, 2017
                    Complaint marked as Resolved 
                    Verified Support
                    Jun 22, 2017
                    OLX India Customer Care's response
                    Dear Muzaffar,

                    We are truly very sorry to learn you have encountered fraud by a seller and understand your monetary loss.

                    We have deleted all the Ads and we have also blacklisted the user account from our site.

                    However, OLX does not participate or interfere in the negotiations or transaction between buyers and sellers, we urge users to always review the ad carefully. Also, we suggest you sell / purchase with a local seller/ buyer so that you can meet the individual in person and choosing a safe place for exchanging your item.

                    For any further assistance, you may reach out to us at [protected]@olx.in.

                    Addressing your concern is our priority and we will always give you the best possible service.

                    Regards,
                    OLX India
                    Jun 22, 2017
                    Updated by Muzaffar_123
                    So why you getting chance to fraud with less security or no mobile number or making many id by fraud with same mobile
                    Please recover my 6500 rs
                    Verified Support
                    Jun 22, 2017
                    OLX India Customer Care's response
                    Dear Muzaffar,

                    We would like to inform you that, maintaining a safe online community is our top priority.

                    Our endeavor is always to give our Users a positive and healthy experience whenever they use OLX.

                    At OLX, we merely provide an online platform where users can advertise and search a vast variety of goods and services.

                    OLX has no role in interacting with buyer and seller.

                    Our dedicated team will thoroughly assist you in this matter. Simply reach out to us at [protected]@olx.in and our team will immediately assist you in your query.

                    Regards,
                    OLX India
                    Jun 23, 2017
                    Updated by Muzaffar_123
                    Why you not watch fake id
                    Who make fool to people
                    This is your responsibility
                    People trust on olx name
                    Not buyer /seller name
                    Hi OLX, seller or selling customer misbehaving with his rude words on chat, please warn him gently or else he may disturb more customers like me

                    OLX India — Fake image & product

                    This customer all fake ad [protected]
                    Roorkee BSM Tiraha
                    Fake Laptop Image Show

                    This is what the photo is and if there is any product that has been repaired, and making a bills from my computer, the dera is doing fake work, it is now done by ben curd olx
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                      Y
                      Yash Sahdev
                      from Delhi, Delhi
                      Jun 20, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110049
                      Website: olx.in

                      Name of the user - blue sky 7
                      Date of incident-12th june, 2017
                      Client number - [protected]

                      This user blue sky 7 he posted a ad on olx.in for siberian husky dog. So i send a msg for buying. He replied after hours that please share your contacts details so i give him my number then he msg me on whatsapp that dog is still available then he told me to call him so i called then we have a deal for german shepherd dog. He call himself najeem khan (Duplicate of salman khan) he send me videos and photos of the dog and told me that he work on a animal trust that is why he is giving dog at so low price so i told him that i am going to out of town after i came back i order it. So he said okay. He said that you have to do advance payment via net banking or paytm i said okay. He said that he lives in goregaon, mumbai. He said that he will send dog by animal transport so i said okay then on 18th june, 2017 i ordered dog he said that after booking you have to do advance payment so i send rs500 in his paytm account after booking i got a message on my number from hp-animal that your booking for pet is confirmed please do advance payment. So i send 500rs on this no. [protected] via paytm after 30 minutes the payment he blocked me on whatsapp the numbers he gave me of animals transport are switched off and one number is of the paytm. Then i called him his no. Is also switch off then i msg him on his another no. On whatsapp then he said that you will get your dog. Then i msg him when tell me the email address of animal transport but he didnt reply. Today i called him he said that you will not get your dog so i said what about my money he said forget about it and cut the call and blocked me.
                      I requesting you to please block this blue sky 7 from olx.in so hee did not make fool of anyone else. He is a fraud. Animal transport company is fraud.
                      Jul 22, 2017
                      Complaint marked as Resolved 
                      Verified Support
                      Jun 21, 2017
                      OLX India Customer Care's response
                      Dear Yash,

                      Greetings from Team OLX!

                      We completely understand your situation and apologize for the inconvenience caused.

                      We wish to inform you that without any delay, we have blocked the User's account as well as his contact number.

                      We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

                      Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

                      Addressing your concern is our priority and we will always give you the best possible service.

                      For any further concern please feel free to write to us at [protected]@olx.in.

                      Regards,
                      Team OLX!
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                        M
                        Manohar Balasundaram
                        from Chennai, Tamil Nadu
                        Jun 19, 2017
                        Resolved
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                        Address: 600117

                        Hello sir,

                        I am manohar, from chennai. I have given an advt in your website for rs.449/-

                        This evening for the sale of my bike bajaj discover. There are 3 persons who were

                        Sent their interest through sms but i am unable to connect through the link.

                        Atleast if you can send their cell phone nos, i can contact them without much difficulty.

                        Awaiting your response.

                        Regards,

                        Manohar

                        [protected]
                        Jul 21, 2017
                        Complaint marked as Resolved 
                        Verified Support
                        Jun 20, 2017
                        OLX India Customer Care's response
                        Dear Manohar,

                        Thank you for sharing your concern!

                        We have checked the can see that your Ad for "Bajaj Discover 125 C.c. Sale 2014 Model" is linked with your contact number [protected].

                        Therefore, you need to follow these simple steps to login:

                        • Click here to go to "My Account" and click on "Login with phone & OTP".
                        • Enter your contact number ( in your case [protected] ) and verify OTP.

                        Note: Do not share your OTP with any one else!

                        Once you have verified, it will take you to your active account and you can check out the messages from the buyer!

                        We hope this information will help you. As always, feel free to contact our Customer Support, if you have any questions or doubts.

                        Call us on our Toll-Free number at[protected]:00 am to 07:00 pm) available seven days a week.

                        Regards,
                        OLX India
                        A man named Michael wanted to buy from USA for orphanage home ..I shared my details .. please help me to stop fraud like this people ..I have shared my bank account no and mail I'd ..
                        Hey I am unable to read chat messages that i receive and i cannot chat with anybody what is happening, i tried to log out and log back in using OTP but still it did not help. please resolve this asap.
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                          A
                          Aakash0904
                          from Bengaluru, Karnataka
                          Jun 19, 2017
                          Resolved
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                          Resolved

                          Address: 533017
                          Website: OLX

                          I have been a victim of fraud where the person lured me to buy a product on the one of the most trusted sellers olx, he said he has sent a parcel, there was also a dm-message generated to make me believe that this is all genuine, it has been three days now and i have not yet received any package, the person had said that he had the parcel from speed post courier from surat, a partial amount of money has been already transferred to his paytm account and before i could that i have checked the details and it showed the seller was verified and hence i had no ambiguity to go ahead and make a payment

                          His details:
                          Persons name: mohammed. Munnabhai. Ratlamwala.
                          Address: 103 wahed mansion dehla. Moh rustampura surat.395007
                          P no: [protected], [protected]

                          Request you to kindly be cautious and have an alert in place to track these kind of fraudsters, i have made multiple purchases on olx and never ever had such a disastrous experience, consumer like me do not go by the seller, we go by the brand olx, assuming there would be minimum guarantee or safety for the payments that we make, i would like my money to be refunded and would like the olx team to take stern action against these kind of fraudsters, i would like the amount to be refunded as quick as possible, any assistance in this regards would be very much appreciated
                          Jul 26, 2017
                          Complaint marked as Resolved 
                          Verified Support
                          Jun 20, 2017
                          OLX India Customer Care's response
                          Dear OLX User,

                          Greetings from Team OLX!

                          Thank you for sharing your concern with us and we regret the inconvenience caused to you.

                          We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs on [protected]@olx.in such as:-

                          - Transaction receipt if any advance payment was done.
                          - Ad id through which you have contacted the seller.
                          - Chat/message history with the seller.
                          - Contact number/email address of the seller.

                          This will help us in taking an immediate action against that seller.

                          Awaiting reply from you!

                          Regards,
                          Team OLX!
                          Jun 20, 2017
                          Updated by Aakash0904
                          Hello Olx team please find the below mentioned images which confirms the product, Name of the seller, payments paid and all other required information, The seller does not respond any further and also the number is inactive, please help

                          Verified Support
                          Jun 22, 2017
                          OLX India Customer Care's response
                          Dear OLX User,

                          Thank you for sharing the details with us.

                          We have immediately blocked the seller from our end. He/She would not be able to use OLX platform anymore.

                          We would like to inform you that, at OLX we provide an online platform where users can advertise and search a vast variety of goods and services but we do not provide shipping and payment services.

                          Buyer and seller interactions and negotiations are the responsibility of the parties involved and we do not have control over it. It is the responsibility of the seller and the buyer to determine how and where the item will be exchanged

                          We suggest you to sell/purchase with a local seller/ buyer so that you can meet the individual in person. We also recommend choosing a safe place for exchanging your item.

                          The payment method is also up to the seller and buyer to negotiate, however, we recommend you not to make any advance payment or advance shipping of your item.

                          We suggest you to kindly take a legal assistance against the user by filing the case to your nearby police station.

                          Further, request you to visit the link below to check our safety tips:

                          https://www.olx.in/safetytips/

                          Hope this information will be helpful to you.

                          Regards,
                          Team OLX
                          After taking money from my bank account they cancel my add and my money was also gone then for another add they were asking again money this is a fraud company return my money back you olx [censored]ing company...I hated this app now
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                            S
                            Shruthi Vellore
                            from Bengaluru, Karnataka
                            Jun 19, 2017
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560047

                            I had bought a fridge and washing machine through a seller through olx. He promised one year free service warranty. After transportation of fridge, unknowingly we switched it on when we were not supposed to. When we called the seller he told he will send his service people and maybe take some charge. We agreed. We have been calling him for two days and he has been ignoring our complaints and postponing the service. Gake promises and fake warranty. A new fridge is lying waste in the house because of a faulty seller we found through olx. I request you to contact the seller and get back to us.
                            Seller : sk electronics, frazer town
                            Jul 21, 2017
                            Complaint marked as Resolved 
                            Verified Support
                            Jun 20, 2017
                            OLX India Customer Care's response
                            Dear Shruti,

                            We deeply regret the inconvenience and wish to get this concern investigated for you!

                            All you have to do is share the details like the contact number of the seller, Ad ID or URL, receipt of the payment you made and screenshot of the chat, so that our team can take necessary actions!

                            You may share the same at [protected]@olx.in. We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

                            We will be waiting for your revert!

                            Regards,
                            OLX India
                            I applied for an aid and paid Rs 999 for premium but my aid was rejected due to unclear photos and in my olx account, they are showing that they refund by money, but still there is no any refund in my bank account, please check
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                              P
                              Pershant Kumar
                              from Delhi, Delhi
                              Jun 15, 2017
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                              Address: New Delhi, Delhi, 110001

                              I am sorry, you are only eager to ban the account. So far many of my accounts have been banned in utter violation of sop. I have not violated any of olx rule or policy but as soon as i post few ads, my ads are deleted and account is banned nullifying my all effort made to post those ad.

                              Following are the accounts which you have banned so far from time to time:

                              1.[protected]
                              2.[protected]
                              3.[protected]
                              4.[protected]

                              Plz active my account
                              Verified Support
                              Jun 15, 2017
                              OLX India Customer Care's response
                              Dear Prashant,

                              Greetings from team OLX!

                              Thank you for sharing your concern.

                              We completely understand your concern regarding your account. Please allow us to assist you regarding the same.

                              Your account has been banned because there is a record of activity which does not comply with our Terms o[censored]se and strictly not allowed on our site.

                              Due to these circumstances, we are unable to reactivate your account.

                              We request that all users manage their accounts in a true and fair manner and to ensure that their conduct has not impacted the interest of the public intentionally or unintentionally.

                              We hope this clarifies your concern. Feel free to ask any other question you may have at [protected]@olx.in.

                              Regards,
                              Team OLX
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                                D
                                deviananyaadas
                                from Bengaluru, Karnataka
                                Jun 15, 2017
                                Resolved
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                                Resolved

                                Address: 560076
                                Website: OLX.com

                                With reference to ad id ad id: [protected] posted in olx on 5th of june, 2017, i contacted the seller through olx user interface. The seller then contacted me the following day and i agreed to buy the fridge for rs 5000. The item was supposed to be delivered on 8th june, but on repeated phone calls and rescheduling they finally delivered the item on 11th june, sunday. Prior to that day, on saturday night, these guys made me wait till midnight in the hope of delivering the product. However, after one hour of settling down the product, as directed by these guys, i switched it on. But the refrigerator could not cool or form ice even after being kept on overnight. Post that they stopped picking up my call. When contacted by my friend who put me in conference mode, the matter was brought up with the owner. He promised that his repair guy would reach within an hour, and fix the problem. That guy mentioned that the gas had leaked and refilled the gas. But still no cooling happened. Its been four days (Today is 15th june) and they have refused to take my calls and if i call from an unknown number, and they happen to pick up they will disconnect it right away. The shop is smart electronics, #4/1, 5th cross, lalbagh road, bangalore. Phone numbers:- [protected]/[protected] (Qureshi)/ [protected] (Jaffar).
                                Jul 21, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                Jun 15, 2017
                                OLX India Customer Care's response
                                Dear OLX user,

                                We're sorry to learn you have encountered possible fraud by a seller and understand your monetary loss.

                                OLX does not participate or interfere in the negotiations or transaction between buyers and sellers, we urge users to always examine the description of the product offered. After reviewing the product and making sure all of the above criteria are met, payment can be made.

                                However, we understand your concern and have deleted all the Ads and we have also blacklisted the user's account from our site.

                                Your concern is our priority and we will always do our best to resolve it at the earliest. For any further details, you may write to us at [protected]@olx.in.

                                Regards,
                                Team OLX
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                                  A
                                  Addala Manikanta Rockzz
                                  from Sathupalli, Telangana
                                  Jun 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: 521324
                                  Website: Www.Olx.com

                                  I got a message from olx user that he want my phone he said that to ship my phone so that i will send money but he didn't send money and he what's app number which was so different from my country his number is +[protected] he said his an army i can't do bad things to u people i send my phone cost 53000 inr but i didn't get anything plz do anything i want my money or my phone back to me plzzzz he taken my bank details and i have his shipment details
                                  Jul 15, 2017
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jun 14, 2017
                                  OLX India Customer Care's response
                                  Dear OLX User,

                                  We sincerely apologize for the inconvenience caused to you.

                                  Kindly contact us at [protected]@olx.in with the following details so that we can appropriately assist you in this matter.

                                  - Shipment details.
                                  - Ad id through which you have contacted the buyer.
                                  - Chat/message history with the buyer.
                                  - Contact number/email address through which you have an account with us.

                                  Regards,
                                  OLX India
                                  I will pay 199 for a house sale . But this add is not active. I want to know why ?? Isn't not a chatting?
                                  OLX India Customer Care's response, Jun 20, 2017
                                  Verified Support
                                  Dear Mr. Santiniketan,

                                  As per our policy, we do not allow contact number mentioned anywhere in the Ad description, title or image.

                                  Due to this reason the Ad was removed from the site. Please go though this link to know more: http://help.olx.in/hc/en-us/articles/205005752-Rules.

                                  We hope this information will help you. As always, feel free to contact our Customer Support, if you have any questions or doubts.

                                  Call us on our Toll-Free number at 1800-103-3333 (10:00 am to 07:00 pm) available seven days a week.

                                  Regards,
                                  OLX India
                                  I had this same experience, same number he talled he is an army general and he offered more than the price that i had put in olx
                                  By luck i have seen this complaint before shipping
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                                    R
                                    Ruthvik RuMan
                                    from Bengaluru, Karnataka
                                    Jun 12, 2017
                                    Resolved
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                                    Resolved

                                    Address: 560065
                                    Website: www.olx.in

                                    Hi,
                                    Actually im really unhappy with the service of yours. I have been trying to post an add to offer job but it looks like you have discarded my adds and hence i paid 899 rs for the featured add and tried posting the add twice and still it gets discarded. And now i just want my money refunded since the add is not posted. And its soo carelessness by your support center, have been trying to reach you guys on the num [protected] since half an hour and there is no response and im just fed up of your service. I would either want my money refunded or atleast give me a call back on my num - [protected]

                                    Ad id num - [protected]
                                    Find the attachment
                                    Jul 14, 2017
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jun 13, 2017
                                    OLX India Customer Care's response
                                    Dear Ruthvik,

                                    We apologize for the inconvenience caused and wish to assist you in the best way!

                                    We would very much like to look into your concern and help you further. Please share the details with us at [protected]@olx.in. Our team would look into your problem and take all the necessary steps as appropriate.

                                    Regards,
                                    OLX India
                                    Olx par se call aaya tha ki ad delete karo ...phir apne aap kat gaya
                                    OLX India Customer Care's response, Jun 18, 2017
                                    Verified Support
                                    Dear OLX user,

                                    We are sorry to hear about the inconvenience caused to you.

                                    Please share all the details with us at [email protected]. Our team would look into your problem and take all the necessary steps as appropriate.

                                    Do share all the details. We await your response!

                                    Regards,
                                    OLX India
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                                      D
                                      Devi Ananayaa Das
                                      from Bengaluru, Karnataka
                                      Jun 12, 2017
                                      Resolved
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                                      Resolved

                                      Address: 560076
                                      Website: Olx

                                      I am disgusted with olx for again allowing this fraudulent seller on their website within month of the first complaint by one mr. Mukhopadhay. They delivered the fridge after repeated calling for 2 days, yesterday. Right after keeping the fridge they advised me to not put it on before 1 hour. After 2 hours i put it on, but the fridge didn't cool for the entire night, forget about forming ice. Today i have called them to come by 12, but they are not picking up my call. They have even blocked one of my sims. This is smart electronic​
                                      Jul 13, 2017
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jun 12, 2017
                                      OLX India Customer Care's response
                                      Dear Ananayaa,

                                      Greetings from OLX!

                                      Thank you for sharing your concern. We deeply regret the inconvenience caused to you.

                                      We are here for your assistance and can go ahead and take the necessary action against the seller. In order to do so, we request you to please share more details such as a record of any transaction or interaction between you and the seller which will help us to investigate further.

                                      Furthermore, share the Ad id or email address/mobile number of the seller so that we can assist you better till your satisfaction.

                                      Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

                                      Addressing your concern is our priority and we will always give you the best possible service.

                                      For any further concern please feel free to write to us at [protected]@olx.in.

                                      Regards,
                                      Team OLX!
                                      Hi, I am writting this about some cheap people have found this way to flirt with women. How can you let this happen.I hope I could get his information and complaint directly to police. I am attaching a screen shot please find it. And please take strong action against it and you can find info of this moron from my id.
                                      OLX India Customer Care's response, Jun 12, 2017
                                      Verified Support
                                      Dear OLX User,

                                      Thank you for bringing this to our notice and regret the inconvenience caused.

                                      Maintaining a safe online community is our top priority and we thank you for bringing this to our attention.

                                      We will surely take the necessary action against the user. However, we request you to share the Ad id or email address/mobile number of the user so that we can assist you better till your satisfaction.

                                      We would quickly like to resolve this for you. Please contact us at [email protected] with the details.

                                      Regards
                                      Team OLX
                                      I got a message from olx user dat I want to buy ur product ND I blindly trusted him ND I made a parcel ND send to him he said him will make money in ur account so he frauded me
                                      OLX India Customer Care's response, Jun 15, 2017
                                      Verified Support
                                      Dear OLX user,

                                      We're sorry to learn you have encountered fraud by a buyer and understand your monetary loss.

                                      We would very much like to look into your concern and help you further.

                                      In order for us to locate the Ad, we will need certain details from you, like the Ad ID, OLX chat screenshot, courier receipt along with the buyer's contact number

                                      You can share these details with us at [email protected]. Our team would look into your problem and take all the necessary steps.

                                      Do share all the details. We await your response!

                                      Regards,
                                      OLX India
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                                        S
                                        Sushh pandey
                                        from Murwara, Madhya Pradesh
                                        Jun 9, 2017
                                        Resolved
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                                        Resolved

                                        Address: Bharatpur, Rajasthan, 321001

                                        Please sir /! Mam maine ye car dekhi air maine phone pe usae bat kis air deal final kar di. Pahale 3 000 rs use paytm kare air bad me, 2:50lakh cash lekar gadi lens ja raha tha usne sab kuchh plan kar rakha tha. Aur mere upar gun rakhkar usne sare paise aur mobile aur identy card purse sab puchh chin lia. Mai m. P. Ka rahne wala hu aur mai kuchh kar nahi paya kyuki! Ai akela tha. Usne apna nam summit patel /imtiyaj ansari bataya tha. Bharatpur, bansi me age atari gav bataya that jaha pe bachhimada karke ek gav me pas ye sab hua...
                                        Jul 13, 2017
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Jun 09, 2017
                                        OLX India Customer Care's response
                                        Dear Mr. Pandey,

                                        Greetings from Team OLX!

                                        Thank you for sharing your concern. We deeply regret the inconvenience caused to you.

                                        We are here for your assistance and can go ahead and take the necessary action against the seller. In order to do so, we request you to please share more details such as a record of any transaction or interaction between you and the seller which will help us to investigate further.

                                        Also, kindly share the mobile number or e-mail address of the seller so that we can assist you better.

                                        Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

                                        We await this information from you.

                                        Regards,
                                        Team OLX!
                                        Verified Support
                                        Jun 09, 2017
                                        OLX India Customer Care's response
                                        Dear Mr. Pandey,

                                        Greetings from Team OLX!

                                        Thank you for sharing your concern. We deeply regret the inconvenience caused to you.

                                        We are here for your assistance and can go ahead and take the necessary action against the seller. In order to do so, we request you to please share more details such as a record of any transaction or interaction between you and the seller which will help us to investigate further.

                                        Also, kindly share the mobile number or e-mail address of the seller so that we can assist you better. You can share the details at [protected]@olx.in.

                                        Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

                                        We await this information from you.

                                        Regards,
                                        Team OLX!
                                        Jun 10, 2017
                                        Updated by Sushh pandey
                                        Actually sir all the information and detail were in the mobile and purse which are stolen. And I have nothing but I am very depressed becoz my everything is gone and how did I come home? I know only becoz I injured on that place ..please sir do something . I am in Indian army ...and I did not even think that all this will happen to me
                                        Jun 10, 2017
                                        Updated by Sushh pandey
                                        Maine use 3000ka paytm bhi kia tha..

                                        Verified Support
                                        Jun 10, 2017
                                        OLX India Customer Care's response
                                        Dear Mr. Pandey,

                                        Greetings from Team OLX!

                                        We are very sorry to learn you have encountered fraud and understand your monetary loss.

                                        We would very much like to look into your concern and help you further.

                                        To do so, please share your registered contact number and email address with us at [protected]@olx.in. Our team would look into your problem and take all the necessary steps as appropriate.

                                        Do share all the details. We await your response!

                                        Regards,
                                        OLX India
                                        Jun 11, 2017
                                        Updated by Sushh pandey
                                        My no. No. Is [protected] and [protected]@gmail.com
                                        Jun 11, 2017
                                        Updated by Sushh pandey
                                        Sorry Mobil no. [protected]
                                        Jun 13, 2017
                                        Updated by Sushh pandey
                                        Hi sir/mam may I know that what r u doing for my complain.
                                        I want mobile phone.price 10000.but i give 8000 .but his not take a mobile.its a fake .lost my money.name harish vky mobile number[protected].place namakkal
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