I was supposed to receive a payment for a sale of furniture through OLX. The person sent a QR code saying if I scan it will be credited. I was unaware that this was a sort of fraud. So I scanned and Rs 4000 money was debited.
So I argued and said it needs to be done twice, so he sent a QR code saying that if I scan again I will get the money back as well as get his name. So I scanned and another 8000 was debited. I understood and started arguing, to which he became aggressive and cut the phone.
I lost 12, 000 Rs. Please refund the money back and catch the fraudster. How does OLX not check the background of people?
I contacted OLX, they sent me a reference ID saying I can share it with the police. But we all know that this takes time meaning I will never get the money back. Please help me.
Details:
Date: 30th March 2022
Fraudster Name: Anjali Sharma (Name as per Truecaller - Deepak Sharma)
Fraudster number: [protected]
May 8, 2022
Complaint marked as Resolved
Verified Support
Apr 01, 2022
OLX India Customer Care's response Dear OLX User,
Greetings from Team OLX!
We completely understand your situation and apologize for the inconvenience caused.
It would be great if you could share the contact details of the person that you are referring to.
In case of further query or clarification please call our customer care number[protected]:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.
We look forward to serve you better.
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
Thanks,
Team OLX