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OLX India Complaints & Reviews

3.3
Updated: Oct 7, 2025
Complaints 4713
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2855
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1858
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OLX India reviews & complaints page 75

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S
Samad wayanad
Jun 22, 2021
Resolved
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Address: Samad wayanad

Hai team olx
Almost one year u r team will banned my account without any resonance
May time i send email for olx attach with the screen shot also
But the didn’t responds
And still my account is banned
So pleas do sum thinks about my account positively
Thank u
Aug 12, 2021
Complaint marked as Resolved 
Verified Support
Jun 24, 2021
OLX India Customer Care's response
Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX
[protected]
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    Agnello Fernando
    Jun 21, 2021
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    I have logged in and started posting ads for selling mutliple prodcuts, and i have infact paid for my 2 ads with olx india app. Within just 2 days of posting my account has been suspended siting reasons that i have breached their agreement. But i have not breached any. I tried to reach them by email [protected]@gmail.com but it seems that the email is invalid. And even tried reaching them by the call centre number but its just rerouting to email page. There is literally no support from this company, im wondering if the messages which actuallu came from the buyers are really buyers or its just from olx company? My account with olx has been registerd with my mobile number [protected]. My name is agnello.
    Aug 7, 2021
    Complaint marked as Resolved 
    Dear OLX User,

    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

    Thanks,
    Team OLX
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      Isaacralte19
      Jun 20, 2021
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      Resolved

      Access denied

      In cannot access olx, can you please resolve my problem......
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      Ratheesh Shenoy
      Jun 19, 2021
      Resolved
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      Resolved

      The OLX has blocked my account immediately after payment.Looks like flawed fraud detection by account linking.

      If you OLX can't implement proper logic, you are bound to fail by losing customer.

      Please refund money or enable account
      Aug 12, 2021
      Complaint marked as Resolved 
      Verified Support
      Jun 21, 2021
      OLX India Customer Care's response
      Dear OLX User,

      We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
      In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

      Thanks,
      Team OLX
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        N
        Nausheen@@
        Jun 19, 2021
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        Resolved

        Website: Www.olx.in

        Please unbanned my account as soon as possible..why you banned it for no reson..i am selling my scooty on it and why you are bothering your sincere customers for no reason🤨. Please do something so that genuine customers of olx don't install it..and 🙄 u should know who is wrong and who is not...unban it ...unban it ...unban it...as soon as u can
        Aug 11, 2021
        Complaint marked as Resolved 
        Verified Support
        Jun 21, 2021
        OLX India Customer Care's response
        Dear OLX User,

        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

        Thanks,
        Team OLX
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          R
          Ripduman Singh
          Jun 18, 2021
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          Olx Team,

          I have observed so many complaints against account suspension which made me believe that OLX IS VERY UNPROFESSIONAL!!!
          why have you suspended my account?
          I'm least bothered about your business and wish your company must be shut down at the earliest. But, before that I would like to have a justification.
          Do you mind to provide a justification?
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            S
            Sandy Ojha
            Jun 18, 2021
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            My Number Is Banned In Olx Account, I Am Wondering Why They Ban My Number Without Any Reason. Please Unban My Number So I Can Post More Ads.

            Thank You.
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              A
              Aditya_21
              Jun 18, 2021
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              Address: iado

              When I logged in with my number, its shows my account is banned, without any reason or prior notice why did Olx banned my account. If you can't provide service to customers then what is the need of your product apo. Please look into this and resolve soon.
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                G
                Gursharan Singh Dhanjal
                Jun 17, 2021
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                Resolved

                OLX India has banned my account for no reason. They maybe have an algorithm, that suspends account for some reason. But, the real unprofessional things is that they do not even give a damn reason. They banned the account created via gmail (gursharan.[protected]@gmail.com), which even advertisements I paid for to sell my household items.
                Then I used my apple account, after an hour that was also banned. Without giving a single reason. They say that they want us to use the platform to buy and sell and yet they ban accounts with legitimate paid ads for household items.
                Aug 7, 2021
                Complaint marked as Resolved 
                Dear OLX User,

                We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                Thanks,
                Team OLX
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                  B
                  Jun 16, 2021
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                  Have been using olx for many years and never had issues before and have done nothing but posted an ad, and my user is blocked, tried with my wife's account that is also blocked, tried with Email ID that also blocked.
                  Not sure why are these happening for me.
                  Please help.[protected] is my primary account.
                  Dear OLX User,

                  We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                  In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                  Thanks,
                  Team OLX
                  [email protected]'s [Complaint's author] reply, Jun 20, 2021
                  Tried this route no response after 10 days
                  Olx is not responding why they banned.

                  Just for losing the requests they are manipulating with response.

                  Please ask them to publish reasons.
                  Should so many thousands suffer? Ask them to educate users if they have any specific rules they would apply. Why should they ban when users have not done anything illegal/cheating??
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                    Gulam Mujtaba
                    Jun 14, 2021
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                    My Old account is banned for no reason I was just browsing through the app and messaging potential sellers on thr requirements. Please revoke my suspension as soon as possible.

                    My gmail id: [protected]@gmail.com
                    Dear OLX User,

                    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                    Thanks,
                    Team OLX
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                      S
                      SanthoshKumarB
                      from Bengaluru, Karnataka
                      Jun 12, 2021
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                      Website: Olx.in

                      Posted an add got rejected and banned my account. There is no reason to peanilze customers by banning account with no prior intimation. Poor customer service as well.
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                        R
                        rahyll
                        Jun 12, 2021
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                        Resolved

                        Website: www.olx.in

                        I have been the OLX user since many years and had been buying and seeling in geniune way. Today when I opened my account in the morning it showed that I have been banned. I wonder how can they do such without any reason. This is really unprofessional act.
                        My email is [protected]@gmail.com
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Dear OLX User,

                        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                        Thanks,
                        Team OLX
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                          C
                          cooooolz2
                          Jun 11, 2021
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                          OLX India - Banned My Account for No Reason. two tickets registered - 303782 and 303781. Promised an SLA of 24-48 hours in the notification email to no avail. no response. the customer support sucks.
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                            H
                            Husainriyaz
                            Jun 10, 2021
                            Resolved
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                            Resolved

                            I am an olx user for quite some time.

                            Now my account is been suspended without any reason

                            Account details
                            I'd.
                            [protected]@gmail.com

                            Please solve this issue.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Dear OLX User,

                            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                            Thanks,
                            Team OLX
                            Dear OLX User,

                            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                            Thanks,
                            Team OLX
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                              H
                              Husainriyaz
                              Jun 10, 2021
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                              Resolved

                              Website: Olx.in

                              I am an olx user for quite some time but suddenly my account is been suspended kindly resolve the issue

                              Account I'd
                              Google
                              [protected]@gmail.com
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Dear OLX User,

                              We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                              In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                              Thanks,
                              Team OLX
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                                Aman3062090
                                Jun 10, 2021
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                                OLX suspended my account.
                                I filed a complaint on their e email address, they even generated a ticket number stating that their executive will contact within 24-48 hours. It has been 4 days now and my issue is not resolved and nobody contacted me.
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                                  S
                                  Sanjeevni Rastogi
                                  Jun 9, 2021
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                                  Fraud committed on OLX app through QR code scanning

                                  Address: Santosh Kumar, Buyer on OLX. Contact No: 8099828847

                                  This complaint is regarding a fraud committed against me on 8th June 2021 through OLX app. A person named SANTOSH KUMAR having contact number [protected] agreed to purchase a set of books on OLX with AD ID: [protected] for a sum of Rs.6000.
                                  He told me to "mark as sold" the AD on OLX as he is interested to buy. Then he called me and asked me the address from where he can pick up the books. After I told him the address, he sent one QR...
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                                  S
                                  Sufiyana rana
                                  Jun 8, 2021
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                                  Address: Olx gujarat
                                  Website: Olx

                                  Hi,
                                  My accounts has been disabled/blocked/banned without any reason. May be someone hacked my profile or did something fishy but where am I at fault? Please retain my accounts. I opened more accounts but all got blocked one by one. I am facing difficulties as my account was very old and with my permanent number and details. Please help
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                                    M
                                    Muskan786buggu
                                    Jun 7, 2021
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                                    Resolved

                                    Address: Delhi

                                    I posted an ad to sell my laptop, i received call from number [protected], Name : - Javid ali shaikh, he said he is interested to buy laptop and will pay 11, 000 through Phone pe credit card, then he asked me to pay him 4000 rs, after paying him ill get 8000 in my account, i followed as he said, after the transaction got successful he switched off his sell phone, very next day i tried contacting him, he said he does scam with everyone and he is not going to give me my money back. i have call recordings available with me. he has accepted that he does scam. his another google pay number is [protected]. he said that he stays in delhi, and 3 people are involved in this.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Dear OLX User,

                                    We're sorry for the inconvenience caused to you.

                                    We wish to look into your concern on priority. However, we would require more information to assist you appropriately

                                    Please find below the list of required information -

                                    1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

                                    2) You may also share the suspect's contact details used on OLX with us.

                                    3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

                                    4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

                                    As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

                                    We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

                                    In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

                                    Hope the provided information helps.

                                    For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

                                    Thank you for your patience and support.
                                    Dear OLX User,

                                    We're sorry for the inconvenience caused to you.

                                    We wish to look into your concern on priority. However, we would require more information to assist you appropriately

                                    Please find below the list of required information -

                                    1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

                                    2) You may also share the suspect's contact details used on OLX with us.

                                    3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

                                    4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

                                    As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

                                    We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

                                    In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

                                    Hope the provided information helps.

                                    For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

                                    Thank you for your patience and support.
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