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OLX India Complaints & Reviews

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Updated: Jun 15, 2025
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OLX India reviews & complaints page 75

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R
Ratheesh Shenoy
Jun 19, 2021
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The OLX has blocked my account immediately after payment.Looks like flawed fraud detection by account linking.

If you OLX can't implement proper logic, you are bound to fail by losing customer.

Please refund money or enable account
Aug 12, 2021
Complaint marked as Resolved 
Verified Support
Jun 21, 2021
OLX India Customer Care's response
Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX
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    Nausheen@@
    Jun 19, 2021
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    Website: Www.olx.in

    Please unbanned my account as soon as possible..why you banned it for no reson..i am selling my scooty on it and why you are bothering your sincere customers for no reason🤨. Please do something so that genuine customers of olx don't install it..and 🙄 u should know who is wrong and who is not...unban it ...unban it ...unban it...as soon as u can
    +1 photos
    Aug 11, 2021
    Complaint marked as Resolved 
    Verified Support
    Jun 21, 2021
    OLX India Customer Care's response
    Dear OLX User,

    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

    Thanks,
    Team OLX
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      R
      Ripduman Singh
      Jun 18, 2021
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      Olx Team,

      I have observed so many complaints against account suspension which made me believe that OLX IS VERY UNPROFESSIONAL!!!
      why have you suspended my account?
      I'm least bothered about your business and wish your company must be shut down at the earliest. But, before that I would like to have a justification.
      Do you mind to provide a justification?
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        S
        Sandy Ojha
        Jun 18, 2021
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        My Number Is Banned In Olx Account, I Am Wondering Why They Ban My Number Without Any Reason. Please Unban My Number So I Can Post More Ads.

        Thank You.
        +1 photos
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          Aditya_21
          Jun 18, 2021
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          Address: iado

          When I logged in with my number, its shows my account is banned, without any reason or prior notice why did Olx banned my account. If you can't provide service to customers then what is the need of your product apo. Please look into this and resolve soon.
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            G
            Gursharan Singh Dhanjal
            Jun 17, 2021
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            OLX India has banned my account for no reason. They maybe have an algorithm, that suspends account for some reason. But, the real unprofessional things is that they do not even give a damn reason. They banned the account created via gmail (gursharan.[protected]@gmail.com), which even advertisements I paid for to sell my household items.
            Then I used my apple account, after an hour that was also banned. Without giving a single reason. They say that they want us to use the platform to buy and sell and yet they ban accounts with legitimate paid ads for household items.
            Aug 7, 2021
            Complaint marked as Resolved 
            Dear OLX User,

            We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
            In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

            Thanks,
            Team OLX
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              B
              Jun 16, 2021
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              Have been using olx for many years and never had issues before and have done nothing but posted an ad, and my user is blocked, tried with my wife's account that is also blocked, tried with Email ID that also blocked.
              Not sure why are these happening for me.
              Please help.[protected] is my primary account.
              Dear OLX User,

              We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
              In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

              Thanks,
              Team OLX
              [email protected]'s [Complaint's author] reply, Jun 20, 2021
              Tried this route no response after 10 days
              Olx is not responding why they banned.

              Just for losing the requests they are manipulating with response.

              Please ask them to publish reasons.
              Should so many thousands suffer? Ask them to educate users if they have any specific rules they would apply. Why should they ban when users have not done anything illegal/cheating??
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                G
                Gulam Mujtaba
                Jun 14, 2021
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                My Old account is banned for no reason I was just browsing through the app and messaging potential sellers on thr requirements. Please revoke my suspension as soon as possible.

                My gmail id: [protected]@gmail.com
                Dear OLX User,

                We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                Thanks,
                Team OLX
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                  S
                  SanthoshKumarB
                  from Bengaluru, Karnataka
                  Jun 12, 2021
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                  Website: Olx.in

                  Posted an add got rejected and banned my account. There is no reason to peanilze customers by banning account with no prior intimation. Poor customer service as well.
                  +1 photos
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                    R
                    rahyll
                    Jun 12, 2021
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                    Resolved

                    Website: www.olx.in

                    I have been the OLX user since many years and had been buying and seeling in geniune way. Today when I opened my account in the morning it showed that I have been banned. I wonder how can they do such without any reason. This is really unprofessional act.
                    My email is [protected]@gmail.com
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Dear OLX User,

                    We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                    In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                    Thanks,
                    Team OLX
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                      C
                      cooooolz2
                      Jun 11, 2021
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                      OLX India - Banned My Account for No Reason. two tickets registered - 303782 and 303781. Promised an SLA of 24-48 hours in the notification email to no avail. no response. the customer support sucks.
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                        H
                        Husainriyaz
                        Jun 10, 2021
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                        Resolved

                        I am an olx user for quite some time.

                        Now my account is been suspended without any reason

                        Account details
                        I'd.
                        [protected]@gmail.com

                        Please solve this issue.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Dear OLX User,

                        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                        Thanks,
                        Team OLX
                        Dear OLX User,

                        We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                        In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                        Thanks,
                        Team OLX
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                          H
                          Husainriyaz
                          Jun 10, 2021
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                          Resolved

                          Website: Olx.in

                          I am an olx user for quite some time but suddenly my account is been suspended kindly resolve the issue

                          Account I'd
                          Google
                          [protected]@gmail.com
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Dear OLX User,

                          We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                          In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                          Thanks,
                          Team OLX
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                            A
                            Aman3062090
                            Jun 10, 2021
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                            OLX suspended my account.
                            I filed a complaint on their e email address, they even generated a ticket number stating that their executive will contact within 24-48 hours. It has been 4 days now and my issue is not resolved and nobody contacted me.
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                              S
                              Sanjeevni Rastogi
                              Jun 9, 2021
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                              Fraud committed on OLX app through QR code scanning

                              Address: Santosh Kumar, Buyer on OLX. Contact No: 8099828847

                              This complaint is regarding a fraud committed against me on 8th June 2021 through OLX app. A person named SANTOSH KUMAR having contact number [protected] agreed to purchase a set of books on OLX with AD ID: [protected] for a sum of Rs.6000.
                              He told me to "mark as sold" the AD on OLX as he is interested to buy. Then he called me and asked me the address from where he can pick up the books. After I told him the address, he sent one QR...
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                              Sufiyana rana
                              Jun 8, 2021
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                              Address: Olx gujarat
                              Website: Olx

                              Hi,
                              My accounts has been disabled/blocked/banned without any reason. May be someone hacked my profile or did something fishy but where am I at fault? Please retain my accounts. I opened more accounts but all got blocked one by one. I am facing difficulties as my account was very old and with my permanent number and details. Please help
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                                M
                                Muskan786buggu
                                Jun 7, 2021
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                                Resolved

                                Address: Delhi

                                I posted an ad to sell my laptop, i received call from number [protected], Name : - Javid ali shaikh, he said he is interested to buy laptop and will pay 11, 000 through Phone pe credit card, then he asked me to pay him 4000 rs, after paying him ill get 8000 in my account, i followed as he said, after the transaction got successful he switched off his sell phone, very next day i tried contacting him, he said he does scam with everyone and he is not going to give me my money back. i have call recordings available with me. he has accepted that he does scam. his another google pay number is [protected]. he said that he stays in delhi, and 3 people are involved in this.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Dear OLX User,

                                We're sorry for the inconvenience caused to you.

                                We wish to look into your concern on priority. However, we would require more information to assist you appropriately

                                Please find below the list of required information -

                                1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

                                2) You may also share the suspect's contact details used on OLX with us.

                                3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

                                4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

                                As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

                                We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

                                In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

                                Hope the provided information helps.

                                For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

                                Thank you for your patience and support.
                                Dear OLX User,

                                We're sorry for the inconvenience caused to you.

                                We wish to look into your concern on priority. However, we would require more information to assist you appropriately

                                Please find below the list of required information -

                                1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

                                2) You may also share the suspect's contact details used on OLX with us.

                                3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

                                4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

                                As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

                                We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

                                In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

                                Hope the provided information helps.

                                For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

                                Thank you for your patience and support.
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                                  pk0243
                                  Jun 7, 2021
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                                  Increasing sex activities through ads

                                  As all knows that OLX is platform where two people can deal without agent and save his comission..but now a days it is frequently seen that many guys using this platform for hiring / sharing prostitution...they r offering part time job or spa jobs and when they get any girl/ female contact no.they force them to involve in prostitution business for high money amount..As OLX can block these type s of add but No one is noticing this..and only...
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                                  Aman3062090
                                  Jun 7, 2021
                                  Resolved
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                                  Resolved

                                  My OLX account has been suspended without any reason, I was missing posting ad regarding selling my old laptop.

                                  Another account was then suspended when I tried to sell my laptop again.

                                  No relevant explanation is being provided by OLX.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Dear OLX User,

                                  We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
                                  In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

                                  Thanks,
                                  Team OLX
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                                    R
                                    roon1985
                                    Jun 7, 2021
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                                    This incident is of 06/06/2021. Someone posted an ad on Olx to sell second hand cycle for ₹5400/-. When i left a message to send me more pics of cycle, that fraudster whatsapp me 4-5 pics and video clip of cycle. He posed himself as Indian Army personal. He told that he is posted in Verna near Airport.
                                    He told that he had purchased this cycle for ₹16000/- and is just three months old. Since, he is transferred to another city, he wants to sell it immediately and at such low price. He even sent me copy of fabricated Canteen Card in the name of Anand Kumar Singh issued by भारतीय थलसेना.
                                    He asked me remit atleast ₹2500/- so that he would courier cycle through Indian Army Parcel Car and Bike Transport Service. He sent me bank detail of a person named Rajeev Nayek a/c No.[protected] IFSC: PYTM0123456. He told that this account number belongs to courier service person. I don't know why i didn't notice such stupid thing that any Govt Dept can not have bank account with Paytm.
                                    It was quite stupidity of me. Without thinking twice, i remitted ₹2500/-. After some time, that fraud guy sent me fabricated challan copy. After seeing this immediately I understood that my money has gone. Even then that fraudster told me to pay another ₹1499/- saying that without remitting this amount, courier will not happen. Then i said no and asked him to pay my money back. Then that person said that you are not having faith on Army personal. I told him that you are fraud and i know it. Then he told that since you called me a fraud, then end this talk. He refused to give me any amount.
                                    Entire episode lasted around 3 hours. I got a message from Olx after 3 hours that please dont contact the seller or remit any amount as he is a suspicious person. I ask Olx that why did you send me message after such delay. Why there is no mechanism to ascertain that only certified seller is selling on your platform. Why your system is so weak that so many people have been duped and looted. It is a loot. And i blame entirely olx for all these fraud instances.
                                    +4 photos
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