I gave an AD on OLX.com at 30 January, 2021 to sell my three books for total 700 rupees. I received a message from a guy named Ravi Kumar that he want to purchase it and give me your number. I gave him my number. Next day i.e 31 January, 2021 he called me and said that I want to buy the books as my children like it, please give me your location so that I can send my mans to pick the books. So, I send it on his whatsapp/phone number:- [protected] on spot. He said, he will pay the money beforehand and asked for UPI ID for Paytm. For checking purpose, he send me a bar code for 1 rupees and said scan it, and made a payment. 1 rupees debited from my account and on the second moment it credited again in my account. Then I agree on it. He again send me a bar code of 700Rs and start the procedure. 700 debited but its not credited back in my account. he said again scan the same code, click the pay option but do not enter the pin because he himself enter the pin first in his swipe card machine then you(me) enter the pin and check the balance. But again it debited not credited. In the same procedure, he send the bar code of different amount, in order to get my money I take the risk again and again & paid (700+700+1999+1999+6100+6100+17600+5000= 40, 198Rs). I said him to pay through the bank account but no he stubbornly use the same bar code method.
I request OLX.com to accept my complaint and look into it deeply and kindly refund my money.
Aug 10, 2021
Complaint marked as Resolved
Verified Support
Feb 02, 2021
OLX India Customer Care's response Dear OLX User,
Thank you for sharing the concern with us.
We completely understand your situation and apologize for the inconvenience caused.
We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.
Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.
Addressing your concern is our priority and we will always give you the best possible service.
Thank you for contacting OLX!
We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.
Thanks,
Team OLX