OLX India Complaints & Reviews

Oct 10, 2020

OLX India Customer Care's response Dear OLX User,

We deeply apologize for the inconvenience caused and we would like to thank you for bringing this to our notice.

We would like to inform you as per the details shared, we have blocked the mentioned user from our site.

The user will not be able to use the account any further on OLX for any purpose.

This is to inform you if you wish to escalate this any further, you can always reach out to the legal authorities for an FIR or to file a cyber complaint.

Please be rest assured, we will provide all the support for the investigation.

The legal authorities can write to us at [protected]@olx.in.

If required by the police or other legal authorities, OLX will provide the available records (IP, email, and date and time of posting) of the user who posted the ad.

We would like to thank you for bringing this issue to our attention.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Oct 10, 2020

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Thank you for your patience and support.

Oct 10, 2020

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Thank you for your patience and support.