[Resolved] Olx India — bike theft - user's information was missing

meedoahi

Address:

Ishvar Krupa, Amrut Park 4, Behind Alap Green City,, Raiya road, Rajkot.

I would like to file a complaint against olx. I have generated a ad to sell my bike. I have met him he went to take a test ride and then he didn't came back. I have called olx fraud complaint department they have told me that user didn't entered his number to access his profile. This is wrong at least you have to take every user's details so thag in future if someone got cheated then they can get information about thief.

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Aug 15, 2021

Complaint marked as Resolved

Verified Support

Sep 29, 2020

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.